[Andras]

Hi Derek,

Thanks for reaching out!

For the Google map API key this article might give you a solution. Let me know if that works.

I should also mention there are no events elements on this page.

I’m sorry, it’s not fully clear from the context whether this is an issue or not. Can you please clarify?

Thanks,
Andras

[Andras]

Hey Stephen, thanks for getting in touch!

If you use WooCommerce to sell tickets, then you can either use the plugin Say What? to change the string:

• Original string: Buy Now!
• context: list view buy now ticket button
• namespace: event-tickets
• replacement string: Book Now!

Or you can hook into this filter:

apply_filters( 'tribe_tickets_buy_button', $html, $parts, $types, $event_id );

The ‘$html’ here contains the full html markup for the button, so you will need to do a ‘str_replace()’ or similar to change ‘Buy Now!’.

Since you also want to change the anchor ‘#buy-tickets’ probably the filter would be the better option.

Hope this helps you get started. Let me know.

Cheers,
Andras

[Andras]

Hi wz2018,

Thanks for reaching out!

Are you using our free Event Tickets Extension: PDF Tickets to get the PDFs generated?

In this case I’m afraid it is not possible to have a different content in the PDF than in the email. The extension basically generates a PDF from the email that goes out. I will check with the developer if anything can be done about this.

Please note though, that we do not support the extensions to the same degree as our mainstream products.

If you would like to change the content of the email then please refer to our Themer’s Guide – https://theeventscalendar.com/knowledgebase/themers-guide/

You will need to override

wp-content/plugins/event-tickets/src/views/tickets/email.php

Hope this helps.

Cheers,
Andras

[Andras]

Hey Sarah,

Thanks for reaching out!

I see that you have more plugins to import eventbrite events.

To make sure that those plugins do not interfere, I would suggest deactivating them, at least until we get this sorted.

When that’s done I would recommend to start setting up eventbrite from scratch.

First remove the EB authorization. You can find guidance for that in the “Remove Authorization” section of this article.

Afterwards, try to set up the connection again and see if that helps.

Let me know what you find. If you are still getting errors, please share some screenshots of them.

Cheers,
Andras

[Andras]

Hi comsud,

Thanks for reaching out to us!

Sorry to hear about your troubles with our plugins. I’d be happy to try and help you out here.

Thanks for your submission / vote for the featured image idea. While this may seem like a simple thing there are several questions that need to be considered:

• What if the image changes, should it stay in sync?
• What if it’s then overridden at the Products wp-admin page, should it then sync over to the ticket image?
• What if different images are needed for the tickets for the same event?

We’d be happy if you could share your ideas on how this should work in the different scenarios. It would give us a user perspective.

deleting a event, the related product created by this event in WooCommerce is not delete

Yes, that is true. That is because the WooCommerce product is not linked to the event. It is linked to the ticket that you created for the event.

If you delete the ticket, then the WooCommerce product will be deleted as well.

Let me know if you have more questions.

Cheers,
Andras

[Andras]

Hi Lindsey,

Thanks for getting in touch with us!

This is actually not a bug, the plugin works like that. Let me give you a runthrough. I guess you are using WooCommerce to help you with the sales.

When a ticket is sold then it is recorded in several places, including the inventory and the “total sales” field on the WooCommerce product page. (Screenshot: https://dl.dropbox.com/s/gt04a8duzo0hpcn/shot_180920_122926.jpg)

This is the value that shows up as “3 issued” on your screenshot.

When you are deleting an attendee / ticket, then the inventory will be adjusted, however the total sales will be not.

(We could have a discussion why it is not adjusted, there are pros and cons for both. Some people would like to see the total sales even if there are refunds and cancellations. We decided to do it this way.)

If you do not want the cancelled / deleted sales to show up, then you will need to adjust this “total sales” filed on the WooCommerce product editing page.

Also note that if on the event editing page you see a red exclamation mark next to the availability (screenshot: https://dl.dropbox.com/s/x3xdy9pk4hxmq72/shot_180920_123628.jpg), make sure to hover over it and follow the guidance showing up.

Here is an article that will give you a bit more information on ticket cancellation and refunds:

• https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Let me know if this clarifies a bit or if you have any more questions.

Cheers,
Andras

 

[Andras]

Hi crharrison,

Sorry to hear about this issue and thanks for reaching out!

I was trying to take a look at your site but was blocked by WordFence saying:

“Reason: Access from your area has been temporarily limited for security reasons.”

I’m sitting in Switzerland / Europe, maybe you have some rules set up that blocks this.

Not sure what could have happened with the event dates.

Was there any plugin update you did, that could have triggered this?

Are you maybe importing events from a source?

Andras

[Andras]

Hello Christopher,

Thanks for getting in touch with us!

Our events are limited to a maximum number of people say 100 but upto 24 of them can upgrade, are we able to add this upgrade option on this system ?

Not quite sure I understand what you would like to achieve here. Could you share with me some details on how you imagine this to work?

As a pre-note, our plugins do not have a built-in membership option. If you are looking for a feature like this, then beside our plugins you will need to use WooCommerce and an addon like WooCommerce Memberships or similar.

We also only take a fixed deposit from customers that okay ?

When setting up tickets, you can set up any price for the ticket. Afterwards it’s up to you if you ask for more later.

There is no functionality built-in that would allow the user to pay only 50% now as a deposit, and then pay the other 50% later online. Although I guess something like this could also be achieved with a WooCommerce extension.

how we check them in ?? What software do we need to do that? Is this another cost ? Is it just an iPhone app ? Please help ??

Yes, you will need an app on a smartphone. This could be any QR code reading app, or better our free QR code scanning app which is available for both iPhone and Android devices.

I hope this helps. Let me know if you have more questions.

Cheers,
Andras

[Andras]

Hi DeAnne,

Sorry about the somewhat late reply. We are receiving an unusually high number of questions lately. Our team is doing its best to answer every question within 24-48 hours as promised in our support policy.

Sorry to hear about your issue as well.

The setting you are referring to only has an effect on the front-end in List view, Day View and Map view. It will not hide the recurrences on Month view or on the back-end.

I have just tested that snipped on my installation with TEC, PRO and Advanced Post Manager active and for me it did hide the recurrences on the back-end as well.

To be clear, where would you like to hide the recurrences?

Thanks,
Andras

[Andras]

Hi yvrmark,

Thanks for reaching out!

Sorry to hear about this issue.

Could you share with me a screenshot of the recurrence rules you have set up so I can try to recreate?

Thanks,
Andras

[Andras]

Sure thing Sara.

Let me know if I can be of further assistance.

Cheers,
Andras

[Andras]

For the mini cal widget override this file:

wp-content/plugins/events-calendar-pro/src/views/pro/widgets/modules/single-event.php

here:

wp-content/[your-theme]/tribe-events/pro/widgets/modules/single-event.php

Change line 124 from this:
[code language=”php”]<a href="<?php echo esc_url( tribe_get_event_link() ); ?>" rel="bookmark"><?php the_title(); ?></a>[/code]
to this:
[code language=”php”]<a href="<?php echo esc_url( tribe_get_event_link() ); ?>" rel="bookmark" target="_blank"><?php the_title(); ?></a>[/code]

Let me know. 😉

A.

[Andras]

Happy to see this is on the right track!

Chris, looking forward to hear what you find, or if you need any further help.

Cheers,
Andras

[Andras]

Hi Emma,

I tested this now, this is not caused by the plugin I shared with you, but likely by other plugins, possibly Yoast.

Other plugins (like Yoast) can add extra columns to the admin list view, which can then ‘reorganize’ the looks a bit. The solution would be to remove / hide the columns you do not need.

To do this click on the ‘Screen options’ at the top right of the screen, then deselect the columns that you don’t need.

Here’s a screenshot: https://dl.dropbox.com/s/gawkdkdoi58gfii/shot_180920_112057.jpg

Hope this helps.

Cheers,
Andras

[Andras]

Hey Carl,

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

Apart from categories we have the following methods to determine whether an event is in the past or in the future:

• https://theeventscalendar.com/function/tribe_is_past_event/
• https://theeventscalendar.com/function/tribe_is_past/
• https://theeventscalendar.com/function/tribe_is_upcoming/

Let me know if you have further questions or if we can close this thread.

Cheers,
Andras

[Author]

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