Deleted Attendees Still showing in Total Tickets Issued

[llovelett]

Referencing this thread: https://theeventscalendar.com/support/forums/topic/how-to-completely-delete-an-attendee/

It appears this issue is still present.

I ran a test order and then deleted the attendees and the order. The count is still showing. I’m not sure if this is still the issue referenced above or something different.

Thanks for your help,
Lindsey

[Andras]

Hi Lindsey,

Thanks for getting in touch with us!

This is actually not a bug, the plugin works like that. Let me give you a runthrough. I guess you are using WooCommerce to help you with the sales.

When a ticket is sold then it is recorded in several places, including the inventory and the “total sales” field on the WooCommerce product page. (Screenshot: https://dl.dropbox.com/s/gt04a8duzo0hpcn/shot_180920_122926.jpg)

This is the value that shows up as “3 issued” on your screenshot.

When you are deleting an attendee / ticket, then the inventory will be adjusted, however the total sales will be not.

(We could have a discussion why it is not adjusted, there are pros and cons for both. Some people would like to see the total sales even if there are refunds and cancellations. We decided to do it this way.)

If you do not want the cancelled / deleted sales to show up, then you will need to adjust this “total sales” filed on the WooCommerce product editing page.

Also note that if on the event editing page you see a red exclamation mark next to the availability (screenshot: https://dl.dropbox.com/s/x3xdy9pk4hxmq72/shot_180920_123628.jpg), make sure to hover over it and follow the guidance showing up.

Here is an article that will give you a bit more information on ticket cancellation and refunds:

• https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Let me know if this clarifies a bit or if you have any more questions.

Cheers,
Andras

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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