Support Forums

Eventbrite Tickets

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    • Updated
    • Solved Closed
      Eventbrite Tickets 4.4.7.1 has been released

      Posted by: Barry
      Most Recent by: Barry on 2017/07/30 at 8:54am

      We are pleased to announce the release of Eventbrite Tickets 4.4.7.1. This resolves a bug introduced in our 4.4.7 release which effectively stops the Eventbrite ticket form from being embedded in single event posts. Our thanks go out to Nicholas for promptly …

    • 1
    • 7/30/17
    • Solved Closed
      How can I make visitors order their tickets on eventbrite

      Posted by: Bas Hoorn
      Most Recent by: András on 2017/10/23 at 4:18am

      Hi there, I want to make a list view on my site of all events. But when people want to order a ticket they have to go to the eventbrite site (and not to an event description) on my site as the events templates on WordPress look horrible. I want to have funct…

    • 2
    • Today
    • Solved Closed
      Stop sync from WordPress to Eventbrite

      Posted by: Tiffany
      Most Recent by: Barry on 2017/10/09 at 12:14pm

      We are having trouble with an installation on offthehookcomedy.com where we import new events from eventbrite one by one, but do not want information changed in WordPress to sync back to Eventbrite. Currently it is changing show times in Eventbrite based on w…

    • 4
    • 10/9/17
    • Solved Closed
      Featured Image will not change to a different image

      Posted by: Beth Bucciferro
      Most Recent by: Jaime on 2017/10/06 at 9:42am

      After I updated to WordPress 4.8.2 and Events Calendar 4.6 my eventbrite tickets no longer allows me to change the featured image. I am able to upload one and select it. It will show it to me in the preview window when I set featured image but when I update…

    • 15
    • 10/6/17
    • Solved Closed
      The API key is not setup yet.

      Posted by: ucfcel
      Most Recent by: Geoff B. on 2017/10/03 at 11:38pm

      Hi there, I purchased the Eventbrite plugin on September 29th, but I continue to run into issues with it. We have the key provided saved in the Settings > Licenses as required and the URL listed under where the license has been added is our website which i…

    • 3
    • 10/3/17
    • Solved Closed
      Fatal Error

      Posted by: Carrie Cheung
      Most Recent by: Patricia on 2017/09/21 at 6:00pm

      I was updating a few plugins yesterday and when I got to updated the events calendar plugin for Eventbrite tix, I’m getting: Fatal error: Uncaught exception ‘InvalidArgumentException’ with message ‘No constructor with the eventbrite.m…

    • 5
    • 9/21/17
    • Solved Closed
      Importing recurrent events from Eventbrite

      Posted by: Joy Gerhard
      Most Recent by: András on 2017/09/21 at 2:00pm

      I bought Event Calendar Pro because of the recurring event feature. I bought Eventbrite Ticket to import events from Eventbrite. I thought that, since I have both Event Calendar Pro AND Eventbrite Ticket, I would be able to import recurring Eventbrite even…

    • 4
    • 9/21/17
    • Solved Closed
      Registrations in WordPress

      Posted by: Caylee Migliorini
      Most Recent by: Jaime on 2017/09/21 at 7:08am

      We’re wondering if there’s a way to access Eventbrite registrations from WordPress? We created an event and signed up for it, but we’re not seeing our registration on the WordPress site under registrations. Do Eventbrite registrations carry …

    • 4
    • 9/21/17
    • Solved Closed
      Resource not Found

      Posted by: Angela Melpolder
      Most Recent by: Victor on 2017/09/20 at 6:34am

      Hello I just purchased the Eventbrite plugin and I’m trying to Get Authorization but when I hit Approve on Eventbrite I just get a Resource Not Found blank page. Is this an issue with eventbrite? Or is this an issue with the plugin? Our site is a mem…

    • 4
    • 9/20/17
    • Solved Closed
      Moving the Eventbrite Tickets box

      Posted by: Jonathon Alsop
      Most Recent by: Jennifer on 2017/09/20 at 12:48am

      I added the snippet per the directions and the tickets box is still showing up at the bottom of the page. Any idea what I am doing wrong? https://bostonwineschool.com/event/ Thank you! Jonathon

    • 9
    • 9/20/17
    • Solved Closed
      Eventbrite Authorization keeps getting "lost"

      Posted by: Caroline
      Most Recent by: Ratings Droid on 2017/09/14 at 9:36am

      Hi, I’m working on a site which we are getting authorized via Eventbrite and the plugin and calendar work for a few days. Then randomly the authorization is “lost” and we’re getting the message appearing at the top that we need to auth…

    • 6
    • 9/14/17
    • Solved Closed
      Address Error

      Posted by: Kandace
      Most Recent by: Ratings Droid on 2017/09/12 at 9:36am

      Have upgraded to latest version, still getting an error on any event attempted to create. ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/eventbrite-plugin-asking-for-venue-and…

    • 20
    • 9/12/17
    • Solved Closed
      Eventrbrite section not visible when Editing event

      Posted by: Richard Kasperowski
      Most Recent by: Victor on 2017/09/08 at 12:59pm

      Hi, I have recently bought Eventbrite Tickets add-on, but it is not working for me. I have configured everything, both Application Key and Client Secret are set up, but I can’t see Eventrbrite section when editing or creating new event. Can you please …

    • 4
    • 9/8/17
    • Solved Closed
      Show "Sold Out" for a Sold Out Event

      Posted by: Maryam
      Most Recent by: Victor on 2017/09/06 at 1:25pm

      I’m trying to change the formatting on events that have sold out in Eventbrite, but can’t find the right bit of code to look that information up. I downloaded the Event Tickets add-on and tried <?php if ( tribe_events_has_soldout() ) : ?> &l…

    • 6
    • 9/6/17
    • Solved Closed
      Eventbrite add on Missing Tickets in event after upgrade

      Posted by: Jake
      Most Recent by: Ratings Droid on 2017/09/01 at 9:35am

      We’ve lost our eventbrite tickets in the event view after the upgrade this morning. ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/eventbrite-add-on-not-working-after-up…

    • 6
    • 9/1/17
    • Solved Closed
      Selling Tickets From Another Eventbrite Account

      Posted by: Bobby
      Most Recent by: Ratings Droid on 2017/09/01 at 9:35am

      We often sponsor events from organizations who host the event on their own Eventbrite account. I know we can import another users event using their event ID but can the tickets be displayed as well on the event page? We’ve tried to do this but are getti…

    • 5
    • 9/1/17
    • Solved Closed
      Event Calendar not working

      Posted by: Matthew
      Most Recent by: Courtney on 2017/09/01 at 6:22am in: Events Calendar PRO

      My client is reporting that the plugin is not working. It does not allow site users submit a single or multiple event? We have purchased Community Events and Events Calendar Pro – why are we also being prompted to renew our licence? We need a response u…

    • 4
    • 9/1/17
    • Solved Closed
      Events not updating

      Posted by: ent20
      Most Recent by: Jennifer on 2017/09/01 at 3:14am

      When I bought this Plugin I understood that changes to events in Eventbrite would automatically be updated on the website. This has consistently not been the case – please can you explain why the events listed in the connected Eventbrite account https:/…

    • 4
    • 9/1/17
    • Solved Closed
      Add text to Ticket Email

      Posted by: Pascal
      Most Recent by: Ratings Droid on 2017/08/29 at 9:36am in: Event Tickets Plus

      Hello, is it possible to add text / a link to the Ticket Email? In essence I want to tell people: “Thanks for signing up, click on this link for all further information” Is that possible and if yes, how?

    • 8
    • 8/29/17
    • Solved Closed
      Not seeing Eventbrite section on Event Edit page

      Posted by: Dan Kobler
      Most Recent by: Cliff on 2017/08/25 at 5:16pm

      I have installed and activated the Eventbrite Tickets add-on plugin (v4.4.7.1) and am using the most recent version of The Events Calendar (v4.5.10.1) and am not seeing the Eventbrite ticket section in the event edit page. I am just trying to follow the instr…

    • 6
    • 8/25/17
    • Solved Closed
      Can I import an event schedule with multiple dates?

      Posted by: Kenny
      Most Recent by: Ratings Droid on 2017/08/25 at 9:35am

      Hey, there! My client runs a few events 6-8 times per year. We use the Eventbrite add-on on their website. We are considering using the multiple dates function on the Eventbrite event creator but don’t know if the add-on will support it. Here is the lin…

    • 4
    • 8/25/17
    • Solved Closed
      Remove WordPress Organizer Link

      Posted by: Kandace
      Most Recent by: Ratings Droid on 2017/08/23 at 9:35am

      When I post an event from Events Calendar Pro (on my site) to Eventbrite, my organizer URL gets added to my Eventbrite organizer information. How can I stop this from showing up?

    • 9
    • 8/23/17
    • Solved Closed
      Canadian Provinces say "None"

      Posted by: Jennifer
      Most Recent by: Ratings Droid on 2017/08/23 at 9:35am

      Hi there! We’ve got some events going on in Canada. I import the EventBrite listing into Tribe – no problem. But for some reason, every time I make an update to the Tribe event post, when I go back to EventBrite, it deletes the content from the St…

    • 5
    • 8/23/17
    • Solved Closed
      Image Import Size

      Posted by: Neil Duckett
      Most Recent by: Ratings Droid on 2017/08/23 at 9:35am

      I refer to this post where they found the image was coming in 400 x 200 and the solution was to grab the “Original” file but it involved a change to a file. https://theeventscalendar.com/support/forums/topic/eventbrite-featured-image-export-import…

    • 7
    • 8/23/17
    • Solved Closed
      Eventbrite Featured Image Export / Import

      Posted by: Samy's Camera
      Most Recent by: Ratings Droid on 2017/08/23 at 9:35am

      Hello, It seems like the Featured Image being imported from Eventbrite is being down sized in WordPress. Here’s an example: https://www.eventbrite.com/e/the-wedding-photography-workshop-with-joe-mirta-barnet-pas-tickets-31072064381 http://www.samysphoto…

    • 11
    • 8/23/17
    • Solved Closed
      Venue Duplicates

      Posted by: Samy's Camera
      Most Recent by: Ratings Droid on 2017/08/23 at 9:35am

      Hello, I have multiple duplicates of the same venues coming over from Eventbrite. I only have one Evenbrite account, and am using the same venue names for each of my events. It seems like every time I do an import from Eventbrite, it adds a new venue to the W…

    • 10
    • 8/23/17
    • Solved Closed
      Tickets not displaying on event page.

      Posted by: tracylove
      Most Recent by: Ratings Droid on 2017/08/23 at 9:35am

      I’m having the same issues as several other’s I’ve seen here in the support threads, but I can’t seem to tell if or how it was ever resolved. The issue is that the Ticket purchase box is not showing on the event. Here’s the event…

    • 19
    • 8/23/17
    • Solved Closed
      Event imported but not showing

      Posted by: ent20
      Most Recent by: Ratings Droid on 2017/08/23 at 9:35am

      Hi. I’ve set up Eventbrite integration and successfully imported an event, however the second event I’ve tried to import is not showing on the page http://www.theplatform.org.uk/our-events/, even though it says it has imported successfully. I̵…

    • 8
    • 8/23/17
    • Solved Closed
      Customizing Plugin & Not Allowing Updates

      Posted by: Tim
      Most Recent by: Ratings Droid on 2017/08/19 at 9:35am

      Okay– I know that not allowing updates is a cardinal sin as this prevents security patches, bug fixes, etc. BUT I had to alter some of the code in the RSVP.php file (which generates the tickets) so that I could achieve the desired functionality for the …

    • 4
    • 8/19/17
    • Solved Closed
      Typo in API.php preventing showing tickets?

      Posted by: Nicholas
      Most Recent by: Barry on 2017/08/10 at 6:26am

      Hello, EventBrite tickets were not showing on my event pages, and troubleshooting the issue I think I’ve uncovered a bug. It appears that there’s a typo in the-events-calendar-eventbrite-tickets/src/Tribe/API.php that prevents the function is_live…

    • 5
    • 8/10/17
    • Solved Closed
      HOW DO I RECEIVE A REFUND FOR EVENTBRITE TICKETS

      Posted by: Maggie Carlson
      Most Recent by: Ratings Droid on 2017/08/04 at 9:35am

      Hello, We purchased and tried out the eventbrite tickets plugin to find out that we do not need it. My order info is: Order #1306897 was placed on June 26, 2017 and is currently Completed. I understand that we have a 30 day trial period for a full refund̷…

    • 4
    • 8/4/17
    • Solved Closed
      Eventbrite Plugin Asking for venue and valid address

      Posted by: e.club
      Most Recent by: Ratings Droid on 2017/08/04 at 9:35am

      I am trying to set up the events section for a client who would like to insert the events and register through eventbrite. We have the plugin installed and authorized but every time I publish an event I get an error message: “We were unable to sync your…

    • 9
    • 8/4/17
    • Solved Closed
      Eventbrite add on not working after upgrade

      Posted by: Jake
      Most Recent by: Cliff on 2017/07/28 at 9:05pm

      We’ve lost our eventbrite tickets in the event view after the upgrade this morning. ======================== PLEASE LEAVE FOR SUPPORT Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/eventbrite-add-on-not-working-after-up…

    • 4
    • 7/28/17
    • Solved Closed
      Initial Import Results In Nothing

      Posted by: Neil Duckett
      Most Recent by: Ratings Droid on 2017/07/25 at 9:35am

      I’ve installed and confirmed the license is connected etc … and run through Events > Import > Eventbrite. I’ve added the url for the eventbrite organiser, hit the import button then it gives me this screen. There i was thinking somethi…

    • 8
    • 7/25/17
    • Solved Closed
      Additional Editing in WP of Eventbrite Event (Part 3)

      Posted by: Brandon
      Most Recent by: Ratings Droid on 2017/07/20 at 9:35am

      This is a continuation of this support ticket and this follow-up support ticket, both of which are now closed to new replies. Please read through those support tickets for context on this issue. I need the ability to import Eventbrite events then do additiona…

    • 8
    • 7/20/17
    • Solved Closed
      Eventrbrite Settings Tab Missing

      Posted by: Danielle Reigle
      Most Recent by: Ratings Droid on 2017/07/20 at 9:35am

      I have my site connected to a license for event calendar pro and the Eventbrite tickets extension. I don’t understand why the settings tab for the Eventbrite plugin doesn’t appear when I activate it. Under the API tab, I see an Eventbrite section …

    • 6
    • 7/20/17
    • Solved Closed
      Can’t publish ticket to Eventbrite.com

      Posted by: Monika
      Most Recent by: Ratings Droid on 2017/07/14 at 9:35am

      Hello, I cannot publish my events to eventbrite.com. When trying I get this response message (poorly translated from german version ;-): We could not synchronize your event with Eventbrite. This has happened: The dates you have chosen for your ticket sale are…

    • 4
    • 7/14/17
    • Solved Closed
      The registration button

      Posted by: Steve
      Most Recent by: Ratings Droid on 2017/07/13 at 9:35am

      Hi Finally have the eventbrite ticket on my site, and on the face of it looks good, less one critical factor. On eventbrite the registration button is clearly displayed at the top. On my website you have to scroll to the bottom of the page to find the eventbr…

    • 4
    • 7/13/17

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