[Victor]

Hi Jill!

Thanks for reaching out to us! and sorry you are having this issue.

I could not replicate the issue you are having in the link you provided. Could you please go through the complete steps in the Testing for Conflicts Guide here > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you find in the process?

Also, when coming back please make sure you share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!

Victor

[Victor]

Hi!

Thank you for sharing that information with me. We would love to help you as best as we can. In order to do that, we will need you to provide us all the information we ask. Please copy and paste all your system information (in a private reply if you’d like) so we can be aware of your site’s settings and specifications.

The number of venues you currently have is very big, so this could be one thing to consider. Could you delete the venues that are not used anymore? Bear in mind that the WordPress admin doesn’t allow you to delete more than 999 at once, and I would suggest you do not attempt to delete more than 300 at once.

What type of server is your site on? is it a shared server, VPN? Could you give us the link to the hosting provider and the plan you are currently in?

Do you have any customizations going on your site? like a custom snippet that performs a certain task like this one > https://gist.github.com/jesseeproductions/f8102153d93cb2fdd5cd3ed21e321086#file-tribe-filter-limits-org-ven-php

I noticed your site is from Spain, so feel free to reach us in Spanish if that’s more convenient to you, as my first language is Spanish as well.

Best!

Victor

[Victor]

Hi Carolin!

Thanks for reaching out to us! 🙂

To change the default RSVP ticket number to 1 you should make a template override of the template located at wp-content/plugins/event-tickets/src/views/tickets/rsvp.php

In line 64 you should change value=”0″  to 1.

I suggest you check our Themer’s Guide to make sure you are correctly doing the override and not modifying the plugin files directly so you don’t loose the changes when updating to new versions of the plugin.

I hope that helps. Let me know if any other question.

Best!

Victor

[Victor]

Hi Andy!

Thanks for reaching out to us! 🙂

If you are trying to make a reservation list for when all the tickets have been sold, there is no built in solution to accomplish this.

You could make a few tests adding a new ticket for that purpose (which may be free) and letting people make a reservation through there once the main ticket is out of stock. Then, if someone happens to cancel their tickets, you could edit those orders for the reservation ticket and add a main ticket to it so you can then charge for it.

Of course this is something you need to make several tests on and see if it’s applicable to your case. Is this what you were looking for?

I hope that helps and let me know if you have any other questions.

Best!

Victor

[Victor]

Hi Robert!

Thanks for coming back and give such a detailed explanation of your issue. That really helps.

I could replicate the issue you are having and discovered it is a bug with the Datetime picker format settings. I have already created the bug report and linked to this thread for reference. I will change this thread status to “Pending fix” so the team will let you know here as soon as a bug fix is made in a future release.

In the meantime, the only workaround I found is changing the Datetime picker format setting. You can do this under Events > Settings > Display and then changing the “Datetime picker format” to the first option “2017-01-15”.

I’m sorry for the inconvenience and let me know if there is any other question.

Best!

Victor

[Victor]

Hi Brad!

I am glad I could be of help!

I’ll close this thread now, but feel free to open a new one when needed.

Good luck with your project!

Victor

[Victor]

Hi Christopher!

Thanks for reaching out to us! 🙂

You can achieve that by putting the following code snippet into your theme’s functions.php file:

function show_all_categories_community_add_form() {
return 999999;
}
add_filter( 'tribe_events_community_category_dropdown_shown_item_count', 'show_all_categories_community_add_form');


This will set the number of categories to show before the “Show all categories” link. So putting a really large number is, in practice, the same result as showing all categories.

Let me know how this works for you.

Best!

Victor

[Victor]

Hi Jeff!

Thanks for reaching out to us! 🙂

The reason why are not seeing the lists or any other html tags is because it is an excerpt of the event description. There is a good article that explains how excerpt work and what you can do to overcome your problem here > https://theeventscalendar.com/the-trouble-with-excerpts/

I hope that helps, and let me know if you have any other questions.

Best!

Victor

[Victor]

Hi Robert!

Thanks for reaching out to us! 🙂

I am sorry you are having this issue. Unfortunately, I could not reproduce the issue you are having with my own installation.

I can see you are still using an older version of our plugins. Could you update them to the latest version (4.4.4) and let me know if the issue still persists? If you don’t see the update available in the plugins page, then go to wp-admin > Dashboard > Updates and click Check Again.

After that, if you still experience the issue, could you please tell me the steps you took before seeing the error? When and where did you edit the dates / times for the recurrence. Does the issue happen every time or only sometimes?

Thanks!

Victor

[Victor]

Hi Brad!

Thanks for reaching out to us! 🙂

If you want to sell tickets you might want to check Event Tickets Plus which will allow you to create tickets for your events and sell them through a third-party ecommerce plugin like WooCommerce.

If you just want to show a text to all the events that says “Click Here to Purchase Tickets”, then you can do a template override and add that text. There’s a great article where you can find a Themer’s Guide here > https://theeventscalendar.com/knowledgebase/themers-guide/

I hope that helps and let me know if you have other questions.

Best!

Victor

[Victor]

Hi Vera!

Thanks for reaching out and opening a new thread about this issue.

I will log this thread to the bug report so we can let you know as soon as the bug fix is released.

If you have any other questions please let me know.

Best!

Victor

[Victor]

Hey Marcus!

Good to hear the recurring options are back with the WordPress core update.

In general, it shouldn’t be a problem for future updates. We always try to make sure our plugins work for upcoming WordPress releases by testing them before one goes out. That said, to minimise the possibility of a conflict, not only with WordPress but also with another theme or plugin, we always suggest to have a test or development site where you can test every core, theme or plugin update before doing that in the live site.

Regarding the PHP Warning you are still getting, that only seems to be a warning. It does not necessarily mean that something is not working. I could not reproduce the warning message with my own local installation so it’s difficult to say where that is coming from. For the moment, you could disable wp debug mode by changing / adding this line to your wp-config.php file >

define( 'WP_DEBUG', false );

I took notice of your case and I will reach the team to see if there is something we can do to get to the bottom of this issue and completely clear that warning message. I will get back to you if something comes up.

Let me know if you have further questions.

Best!

Victor

[Victor]

Hola @MAD for Swing!

Gracias por hacernos saber que has podido solucionar el problema!

En cuanto a la traducción al español, puedes intentar importarla tu mismo desde aquí > https://translate.wordpress.org/projects/wp-plugins/the-events-calendar/stable/es/default

De todas maneras, estamos muy agradecidos y me pondré en contacto contigo para obtener la traducción y poder hacerla llegar a la comunidad de usuarios en español.

Gracias y buen fin de semana!

Victor

 

[Victor]

Hi Greg!

Thanks for coming back to us.

We have been able to detect that this issue may have been introduced in 4.4 and we’re going to need to investigate further to figure out why.

We don’t have an estimate on when we are going to be able to solve this. So we don’t have a patch yet.

The only workaround I have found so far was changing the custom field type from Time Picker to Text. This is not ideal, but at least it will allow you to edit and add the times manually.

I hope that helps. Please do come back if you have other questions.

Best!

Victor

[Victor]

Hola @MAD for Swing!

Quería avisarte que detectamos lo que causaba este problema y no era un bug, sino que tiene relación con con los archivos de traducción.

A partir de la versión 4.4.3 hubo algunos cambios en varias funciones de traducción utilizadas en el plugin y modificó o adicionó algunos strings de traducción.

Para el caso del “for”, a partir de ahora hay dos contextos diferentes para traducir. Uno para la vista diaria y otro para la vista mensual.

Para solucionar esto, deberías actualizar los archivos de traducción .mo y .po por los nuevos y luego traducir los strings que todavía no tengan traducción. Aquí hay un artículo sobre como hacerlo  > https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/

Para ver el estado de la traducción al español, puedes ingresar acá > https://translate.wordpress.org/projects/wp-plugins/the-events-calendar/stable/es/default

Como sugerencia puedes ingresar y participar de la traducción desde ahí mismo, para que beneficie a todos los usuarios que utilicen el idioma español.

Espero que esto ayude y no dudes en hacer otra consulta.

Saludos!

Victor

[Author]

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