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Hi Patti!
I hope everything is doing well on your side.
It’s been a while since your last reply, so I’ll go ahead and close this thread just to keep our forum queue more simple. But feel free to open a new topic if you have any other questions and we’ll be happy to help.
Good luck!
Victor
Hey John!
Great to hear that! Thanks for letting us know about it.
I’ll close this thread now but feel free to open a new one if any other questions.
Good luck!
Victor
Hi Susan!
I’m sorry for taking so long to reply. As you might know most of the team is out this week for the anual team retreat so it may take us more than expected to get back to you.
Regarding the update authority change, I know there have been some changes related to bugfixes in the latest release, but I will get back to the team to review this and let you know the exact state on this.
I’m really sorry you can’t make use of other update authority setting and that you are experiencing that loading issue. I can only imagine how frustrating that can be.
Did you try downgrading to other versions before 4.3.5? From what I can see in your system info you are now using version 4.4.4, do you still experience the issue with this version?
The loading issue seems to be something different from the import bug. When you say “things were smooth until last night.” did you make any changes in the site at that night or before? Are you having this issue with the main calendar or using a shortcode?
Also, could you inspect the calendar page and see if you have any console errors? Here is a guide on how to use the inspector to see that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/. Or you could provide me with a link to the calendar page so I can do this myself.
Besides the calendar not loading, does the rest of the site have any similar problems? Did you make any customizations in the calendar?
Let us know so we can further assist you with this problem.
Thanks for your patience.
Victor
Hi Holly!
Thanks for reaching out to us! I’m sorry you are having that issue 🙁
If you did find out it’s a theme conflict, I suggest you contact the theme authors to see if they can help you solve the issue.
Just to set expectations, let me tell you that our “<u>Terms of Service</u>” doesn’t allow us to help with custom coding. But we do like helping out and at least point users into the right direction.
So here is a code snippet you could try adding to your theme’s functions.php file to remove the ajax pagination script from the list view >
add_action( 'wp_enqueue_scripts', 'dequeue_tribe_events_ajax_list' ); function dequeue_tribe_events_ajax_list () { wp_dequeue_script('tribe-events-list'); }I hope that works for you. Let me know if any other questions.
Best!
Victor
Hi Trevor!
Thanks for reaching out to us. I am sorry you are having this issue.
I made a few import tests with the csv file you provided and as you said, the problem resides in the event description. Looking closely to the file, I found there are a few double quotes that may be the cause of the problem. You should try eliminating those double quotes and maybe use the emphasis html tags for quoting text inside the description field.
There is a great article that provides CSV file examples and details about the content each field should have here > https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/
Let me know how that works for you.
Best!
Victor
Hi Jim!
Thanks for reaching out to us! 🙂
The attendee info bug was already fixed in our latest maintenance release. See here > https://theeventscalendar.com/maintenance-release-events-calendar-4-4-5-event-tickets-4-4-5-premium-add-ons/
I see you still have older versions of our plugins, so please make sure you update to the latest versions and see if that solves your issues.
If, for any reason, you also need older versions of our plugins let us know and we’ll be happy to provide them for you.
Let me know how that works and if you have other questions.
Best!
Victor
Hi Tom!
Thanks for reaching out to us! 🙂
Unfortunately, That is not posible if you are importing from a Facebook page / group or Google calendar. However, you can import past events from Facebook using the single event URL for it.
This is actually I’ve heard of before and would be a good idea for a future feature. You can post it in our user voice so other users can vote for it > https://tribe.uservoice.com
Let me know if any other questions.
Best!
Victor
Hi Frank!
Thanks for reaching out to us! I’m sorry you are having this issue.
Unfortunately, that is a known translation issue we’ll be addressing in our next maintenance release. I will set this thread as pending fix and link it to the bug report so the team will let you know as soon as it is fixed.
In the meantime, to make it work you could change the string
'event-tickets'for'event-tickets-plus'in the login-to-purchase.php file located in yoursite/wp-content/plugins/event-tickets-plus/src/views/login-to-purchase.php in line 16.You should be able to find that translatable string in yoursite/wp-content/plugins/event-tickets-plus/lang/event-tickets-plus-de_DE.po in line 220.
You can check and download the latest stable translation file from here > http://translations.theeventscalendar.com/projects/tribe-events-calendar-pro/de/default
In addition, there is a good article about translating The Events Calendar that could be useful here > https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
I hope that helps and let me know if any other questions.
Best!
Victor
Hi John!
Thanks for reaching out to us! 🙂
In the link you provided I do see the Order Now button. Did you manage to solve your issue?
Let me know about this so I can further assist you.
Best!
Victor
Hi Klli!
Thanks for reaching out to us! 🙂
I believe that behaviour is meant to be like that for security reasons. Could you tell me what the specific issues with synchronisation you are experiencing ? This way we can try to reproduce it and see if can come up with a solution for it.
Thanks!
Victor
Hi Kim!
Those URL’s are archive pages and are accesible to users by navigating the calendar in week view and using the Previous and Next Week navigation links at the bottom of the calendar.
Take this URL as an example > https://www.omegamartialarts.com/calendar/category/testing/bb-annual-test/week/2017-12-10/
That URL shows you the calendar in week view for the category testing and subcategory BLACK BELT TEST.
So when google crawls your website, it finds those links and navigates those pages to index them.
I’m mostly sure you can prevent google from indexing those pages. I found an intro to indexing here > https://developers.google.com/search/docs/guides/intro-indexing and a few other links here about blocking the access to your content > https://support.google.com/webmasters/topic/4598466?hl=en&ref_topic=4617736
Also, I see you are using Yoast SEO plugin, so you could see if the plugin has any options to set for indexing pages. I found an article that may help here > https://kb.yoast.com/kb/how-do-i-noindex-urls/
I hope this helps in getting your indexing right.
Best!
Victor
Hi Lindsey!
I’ve just realised I gave you the wrong path. This is the one you should look at > /wp-content/plugins/the-events-calendar/src/views/month/single-event.php
I did not get the screenshots, but that’s not necessary for the moment.
Let me know how that works for you.
Best!
Victor
Hi Jean-Marie!
Thanks for following up with this!
Just to set expectations, those code snippets are just suggested as a starting point to accomplish certain customizations and we are limited in the support we can give for customizations like that, as stated in our Terms and Conditions.
That said, we always try to help as much as we can, so rest assured we will have a look at this and try to come up with a solution, but it may take us a day or even more depending on our availability.
Thanks for your patience and feel free to ask any other questions.
Cheers!
Victor
