[Sky]

Hi again,

You’re very welcome! I’m going to mark this thread as “Pending Fix.”

We’ll let you know here when these issues have been patched.

Thanks,
Sky

[Sky]

Marko,

I apologize, I didn’t fully understand your question. Thanks for the additional information.

The function tribe_tickets_get_capacity does not seem to be working for me as I would expect. It is only returning 0 for me.

I did find tribe_events_count_available_tickets($id) function which does return the total capacity. However, when I set one of the RSVPs to ‘unlimited’, the number returned seems to be one off. I’m not sure why this is? But I was able to just add one to it to get the real value in my output.

Give that a try, and I will dig around to see if I can figure out why tribe_tickets_get_capacity() doesn’t seem to work as expected.

Thanks,
Sky

[Sky]

Hi Mark,

Thanks for the detailed information. It sounds like you’ve got a lot of different stuff going on there!

Let’s just focus on the main issue it seems that you are having, not being able to import events from your Google Calendar.

Looking at the records from the Aggregator service, I see there are multiple imports per hour pulling from the same Google calendar. I was able to successfully import the events from this calendar in my local test install.

Are you saying these events have not been actually imported into your site?

Here’s the steps I would take.

Permanently delete all of the events that are being pulled in via the imports from your Google calendar. Make sure to get rid of the events in the ignored grouping, and empty any from the trash.

Remove all of the scheduled imports that are pulling from this Google Calendar.

Then, create a new scheduled import. This seems like something that you could probably set up to just import new events once a day. After previewing and saving, it should run the import immediately. Check to make sure the events were imported.

You should also review your settings in Events > Settings > Imports. You can set how far in advance, or how many events to pull in, each time the import runs.

Can you try this and tell me what happens? Do you see the imported events?

Thanks,
Sky

[Sky]

Hi there,

Awesome! Glad to hear that you got it sorted.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

If you are only going to use the plugin on 3 sites within your MultiSite network, you only technically need to purchase the Business license. However, in order for automatic updates to work on a MultiSite network, you would need the MultiSite license.

If you don’t mind manually updating the plugins, I think the Business license is the way to go for your specific needs.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry that you are experiencing these problems.

These are both known issues that are being worked on. I will attach this thread to the bug tickets, and someone will follow up with you here when the fixes have been released.

Please let me know if you have any additional questions in the meantime.

Thanks,
Sky

[Sky]

Hi there,

There is a known issue with the attendees not showing up for some customers. The problem is being worked on and hopefully a fix will be released soon. I will attach this thread to the bug ticket, and someone will follow up with you here to let you know about the available update.

In the meantime, I have a possible workaround. Paste the following snippet in your child theme’s functions.php or in a functionality plugin.

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );
function custom_tickets_attendees_expire () {
return 0;
}


Let me know if that works for you!

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with Eventbrite tickets. I will try to help you get this sorted.

When using Eventbrite tickets, the event assumes a 1-to-1 relationship with the event on eventbrite.com. I’m not sure it will be possible to duplicate an event that is already associated with an eventbrite event without running into difficulties, as you have discovered.

You can create an event on your site and then publish it to eventbrite.com, but once connected, you would need to delete the event to remove all connections. I’m not aware of any other way to remove the Eventbrite ticket completely from an event without going in and removing the associated data in the database.

Sorry I didn’t have better news for you. Please let me know if you have additional questions.

Thanks,
Sky

[Sky]

Hi Mike,

– It is indeed possible to create multiple instances of an event throughout the day with Events Calendar Pro.

– While it would be possible to scan a printed out version of the QR code, there is not functionality for printing out a badge built in by default.

– We do not have any type of specific integration with membership plugins.

Hope that helps! Please let us know if you have any additional questions.

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out. I will try to help with your question.

Maybe try tribe_events_count_available_tickets()? You can see the documentation for that here: https://theeventscalendar.com/function/tribe_events_count_available_tickets/. You pass in the event post id as with tribe_tickets_get_capacity.

Let me know if that helps!

Thanks,
Sky

[Sky]

Hi again,

Thanks for the clarification.

To keep up with the news on the Facebook functionality, please check in on this page for the current status: https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/

Thanks,
Sky

[Sky]

This reply is private.

[Sky]

Hi there!

Thanks for reaching out. I’d be happy to help with your question.

It is actually very easy to move an attendee’s ticket to another event. You can read more about how this works in this knowledgebase article: https://theeventscalendar.com/knowledgebase/moving-tickets/.

Hope that helps!

Thanks,
Sky

[Sky]

Hi Brian,

Thanks for reaching out. I’m sorry that you’re having this problem.

This is actually a known bug that is being worked on. This will hopefully be resolved in next week’s updates.

I will attach this thread to the bug ticket, and as soon as the fix is released someone will follow up with you here to let you know about the release.

Please let me know if you have any additional questions about this in the meantime.

Thanks,
Sky

[Sky]

Hi Mike,

I’m sorry to hear that you’re having issues with imports. I will try to help get this sorted.

First, could you share your full system information with me?

Then, can you share a screenshot of what your scheduled imports tab looks like?

Thanks,
Sky

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