[Sky]

Vince,

Great! Glad you were able to get help with your issue.

Let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

It is possible you are experiencing a different issue with Select2.

Do you still see this problem if you disable all other plugins and switch to the Twenty Seventeen theme?

For more information on this troubleshooting process, please check out this article: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If things work correctly in this configuration, it will help to figure out which plugin is having a conflict. If you enable plugins one at a time, which one causes the issue to show up?

Let me know the results of that process.

Thanks,
Sky

[Sky]

Hi again,

Thank you for the screenshot. I do see this now myself, in the details section.

Unfortunately, this value is being escaped directly in the details template. In order to fix this here, you would need to create a custom details.php template, and sanitize the output in a way that allowed html.

The details template can be found in plugins/the-events-calendar/src/views/modules/meta/details.php and should be copied to [your-theme]/tribe-events/modules/meta/details.php to be able to make modifications.

Basically where it says <?php esc_html_e( $cost ); ?> on line 125, you would need to handle $cost without an escaping function wrapped around it.

The plugin is treating this as an integer value for validation reasons, and adding markup to it is not in line with its intended purpose, so this approach may not work for you 100%. But, if this is the only place that you are having this issue, it may not be a big deal.

Hope that helps! Please let me know if you have any other questions about this.

Thanks,
Sky

[Sky]

Hi there,

This seems to be a duplicate post, so I am going to delete it and help you on the other instance.

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having issues with your events showing up. I will try to help you get this sorted.

First, can you provide your system information for me?

It’s hard to see what’s going on without access to your settings, but there seems to be a page showing up at /events. This could be conflicting with the “events” post type which by default uses this URL.

The first thing I would try is deleting (not just putting in the trash) or renaming the slug of the “events” page. The other thing than can help after making changes to the URL structure is to visit the Permalinks page in your WordPress Settings > Permalinks. Just visiting this can clear some issues up.

If neither of those fix things for you, I will take a look at your settings to see if I can spot anything.

Thanks,
Sky

[Sky]

Hi Vince!

As Mathew has pointed out, this setting should be in your general WordPress settings, not in the Event settings.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there!

Thanks for reaching out! I’d be happy to help with your question.

I just tested this out, and it seems to be working just fine for me. In your screenshot, I see that there is 10 revisions showing for the post. Is this one of your events? What happens when you click the “browse” link? Are you able to navigate through your previous event revisions?

Also, please note that the “Revisions” link will not show in the Publish section until you have actually saved more than one revision.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

I’m not sure trying to update past events would be the way to go here. In Events > Settings > General there are settings that allow you to delete old events after x amount of time. I would delete the old events and import new ones for each year if there is confusion with them.

To make sure I understand the process you are going through:

1) you are importing a csv of events from last year. When you say that you are “changing the dates,” are you doing so in the WordPress interface, or in the CSV file before importing?

2) What do you mean by “and then the ticket uploads are attaching the tickets to the old events instead of the new ones?” Are you manually adding tickets to the newly imported events, or are you importing them some other way?

Thanks,
Sky

[Sky]

Hi Korin,

Thanks for reaching out! I’d be happy to help with your question.

If you are using WooCommerce for your ticket sales, there are settings for when emails are sent out after a purchase.

In Events > Settings > Tickets > WooCommerce Support: When should tickets be emailed to customers? if you uncheck all of the options, no emails will be sent out.

Let me know if that helps!

Thanks,
Sky

[Sky]

Hi Sam!

Thanks for reaching out. I’d be happy to help with your questions.

You may need to look at several of our plugins to get the functionality that you are describing.

To be able to allow people to submit events from the front end, you would need the Community Events plugin. This plugin has the option of letting people submit events only if they are logged in. There is also an “Access Settings” section that lets you control which user roles have access to the WordPress backend.

So, from your description, you may be able to set it up like so:

1) Admins by default, can edit anything on your site.
2) Require being logged in to register an event. “Leaders” can have a login, but be blocked from the admin area. They would be able to login and submit events from the front-end.
3) Members – do not have a login, but can register for events

The problem I see with the above, is that you may want members to have a login. With this setup, they would then be able to submit events as well.

To be able to have more control over what your logged in users can access than what our plugin provides for, you may need to use a third party plugin for this. Here is a list of the permissions and user levels in our plugins: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

For RSVPs, you would need our free Event Tickets plugin.

Hope that helps! Please let me know if you have additional questions about any of the plugins.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with your site. I will try to help you get this sorted.

We’ve seen an uptick in issues related to the Select2 javascript library lately. The issue is related to a difference in the version of Select2 that our plugins use vs the version that other plugins are loading.

Here is a code snippet that will only load the older version on Events related admin pages. You can just add this to your child theme’s functions.php or to a functionality plugin.

https://gist.github.com/skyshab/9572d58d6272dd1ec86b1fd8b587e1d2

Note that generally fixes issues on other plugins pages. If you are using plugins that try to implement Select2 on your events pages, you may still have problems due to the conflicting versions.

Let me know if this helps!

Thanks,
Sky

[Sky]

Hi David,

Thanks for reaching out! Please note that we are limited in the amount of support we can provide for customizations such as this here in the support forums. However, I will try to help and get you pointed in the right direction.

Looking at your code, I don’t see why it would be escaping the html from here. Where are you seeing this be escaped? I just tried creating a filter for this, and added a span and some other markup before returning $cost. I am seeing my markup both in the Events archives, and on single event pages.

Are you sure your conditional ($special_offer_price > 0 && ($cost > $special_offer_price)) is evaluating to true? You might add some test text here to make sure.

Thanks,
Sky

[Sky]

Hi again,

I asked one of my colleagues about this, and this is what I was told: tribe_tickets_get_capacity is used for shared capacity tickets. This is not clear from the name or documentation.

The function tribe_events_count_available_tickets however, seems to have a bug, as we have both discovered. I’ve created a bug report for that and am attaching it to this thread.

For now, the only workaround I can suggest is to remove 1 from the value before using it. Someone will follow back up with you here when the this bug has been fixed.

Please let me know if you have any other questions about this in the meantime.

Thanks,
Sky

[Sky]

Mike,

Great! Glad you got it sorted.

Please let us know if you have any questions or issues in the future.

Thanks,
Sky

[Sky]

Hi Mark,

I wouldn’t say it’s a “problem” but it may be unnecessary for your particular needs.

As to deleting events, I am wondering if you have put events into the “ignored” status. If events have been moved here, they can still be updated by the import, but still may not show in your events.

If the events on your site from the Google Calendar have not been modified locally, you should be able to easily pull them all in again from your Google calendar. But I understand not wanting to try this if you are unsure of what you are doing.

Can you tell me a specific event that is not being pulled in by the import?

And can you share with me a screenshot of your import settings? In Events > Settings > Imports, I would like to verify what you have set for Event Update Authority, Global Import settings, and Google Calendar settings.

Thanks,
Sky

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