[Sky]

Hello,

Thanks for the additional information. Since I am unable to reproduce the issue on my end, it’s hard to say what the problem may be.

It is possible that there may be something configured in your server settings or htaccess file that is causing a conflict.

There were updates released for all of our plugins yesterday. You might try updating and see if that changes anything. Also, make sure to clear any caches from your site, hosting and browser when testing.

Please let us know if you would like to continue troubleshooting the issue.

Thanks,
Sky

[Sky]

Mark,

There is a setting that goes with the one you changed above. If you look at Events > Settings > Imports > Import Limit Type, you can set this to limit by total number of events, or no limit at all.

You may try number of events first, as removing the limits can sometimes create issues with server timeouts etc.

Hope that helps!

Thanks,
Sky

[Sky]

Hi again,

Thank you for the additional information and screenshots.

There’s a few things we should check. First, can you update to the latest versions of all of our plugins? There was a round of updates released yesterday. Please note that to avoid seeing any errors in the process, update The Events Calendar first, before updating the premium plugins.

If updating doesn’t change anything, the next thing I would check is to see if there are any theme or plugin conflicts happening. You can check this by going through the steps in our Testing for Conflicts Guide.

I would retry creating and purchasing a ticket while in the troubleshooting configuration above.

If the problem still occurs with the Twenty Seventeen theme enabled and all other plugins disabled, we can investigate further.

Please let me know how it goes after trying these two things.

Thanks,
Sky

[Sky]

Hi there,

I’m sorry to hear that you’re having this problem. This is a known issue that the developers have been working on. This should hopefully be released soon. I will attach this thread to the bug ticket, and as soon as the fix is released, someone will follow up with you here to let you know.

Please let me know if you have any other questions about this in the meantime.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with this if I can. Keep in mind that we are a bit limited in how much support we can provide for customizations such as this.

To see what methods would be available within the Tribe__Tickets__RSVP object, you can take a look at the following source files:

event-tickets/src/Tribe/RSVP.php

and

event-tickets/src/Tribe/Tickets.php

Basically, any function inside those classes designated “public” would be able to be referenced from the object.

However, I don’t see anything that will return the security code, as it is something that is associated with the Attendee rather than the ticket itself.

You may be able to use the ticket id to get all of the attendees for the ticket, then loop through the attendees and grab the security code from the ones you need.

Let me know if that helps, or if you have additional questions.

Thanks,
Sky

[Sky]

Hi there,

We try to answer posts within 24-48 hours. Usually it is much quicker, but we have a higher than normal number of support tickets at the moment.

I’m afraid this appears to be beyond the scope of what type of support we are able to provide here in the forums.

Please review our terms of support.

Thanks,
Sky

[Sky]

Hi Brian,

Thanks for reaching out. I’d be happy to help with your question.

While you may be able to create different tickets that came with a product, you would not be able to handle calculating a cost based on an unknown number of add-ons.

However, if you are using WooCommerce, you can handle the ticket and addons through WooCommerce.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Thank you for clarifying. Most people claim to have done this, but very few actually do. That’s why I asked you to verify this before proceeding.

With that combination of plugins, I am not seeing any errors on the event page. Can you tell me what action you take to show the error? Or is it showing when you first load the admin page?

Does this error show when you create a new event? Is it present on other existing events?

Can you also clarify if you have modified the plugin files? You say “I then downloaded Select2 and manually created the directory and file” but this is not something you should have to do to use our plugins. While troubleshooting, please make sure you remove any customizations, re-downloading the plugins if necessary.

Thanks,
Sky

[Sky]

Hi again,

Thank you for the additional information.

The tickets will be associated with a particular event through the event name and date, unless the id is specified. Every WordPress post must have a unique id, so when duplicating a post, the copy will be given a new id. You would need to associate the tickets with the new ids in the CSV import. To find the id of an event in WordPress, navigate to the admin single event edit page. The post id will be in the page URL like so post.php?post=4789 following “post=”.

So in this circumstance, I guess I see why you might want to just update the original dates, so the ids don’t change. The event imports also go by name and date. So, unfortunately, when using our import tool if you are trying to change the name or date, it will wind up creating a new event instead of updating the old one.

You can see examples of how to import CSV files for the various post types in our plugins on this page: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

You might also check out the WP All Import plugin. It works great for bulk uploading and updating items in the WordPress database. You may be able to identify the events just based on name and update the event date meta fields.

Hope that helps! Please let me know if you have additional questions.

Thanks,
Sky

[Sky]

Hi again,

Thanks for looking into that. Are you saying that even with all of the other non events calendar plugins disabled, you still see the error?

By going through the troubleshooting process, I was hoping to discover if and which of your other plugins is conflicting with ours.

If the error happens with just our plugins enabled, and is something I can reproduce, I can create a bug ticket and it will be something we can fix.

If the problem is due to a conflict with another plugin, we can only see if there is a way to modify things so they will both work. But the main issue of which version of Select2 we are using is not something that can be easily fixed. So, it may be that our plugins are not compatible with your other plugins.

Can you verify for me whether you still see the error when switching to the Twenty Seventeen theme and disabling all other plugins besides the Events Calendar plugins?

Thanks,
Sky

[Sky]

Hi again,

Thanks for the screenshots. I see that you have “import date range limit” set to “one month”. This means that it will only import events between today and a month from now. September 5th is a bit beyond that range.

Try setting this to “two months” and rerunning the import.

Thanks,
Sky

[Sky]

Hi Eva,

Thanks for reaching out. I’m glad you are willing to give Event Aggregator another try after your previous experiences.

To clarify the number of imports, the number refers to how many individual import sessions are run, not how many events are in those imports. The number that come with your license are split between all of the sites you are using Aggregator on.

We do not have a trial version of Aggregator. However, we do offer a 30 day refund period on all purchases, so feel free to give it another try without needing to commit to it.

Hope that helps! Please let me know if you have any further questions about this.

Thanks,
Sky

[Sky]

Hi there,

We do not provide any specific integration with Membership plugins. I would think any good Membership plugin would allow you to control viewing content by post type. However, they may not provide fine tuned control over specific fields within event forms. I do not have any recommendations for specific plugins, unfortunately.

You should also check out our Community Events plugin, which allows people to submit events from the front end.

Hope that helps!

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your questions.

The Events Calendar Pro plugin adds the option for a “search by location” in the search bar, as well as a map view. It also provides shortcodes that can be used to display category specific calendars on individual pages.

Our Filterbar plugin adds additional functionality for searching by location. You can filter the results by venue, state, country, etc.

However, it sounds like this may not meet your criteria of “not one single list with a filter.”

Your best bet for achieving that may be creating categories for the different locations, and using the shortcodes that are available in TEC Pro to create calendars for each on static pages.

Hope that helps! Let me know if you have additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out! I’d be happy to help with your question.

When creating an additional field, you have a few options for the field input type. Unfortunately, none of them are a date/time picker. You would need to use the text field type input, which unfortunately doesn’t handle the format as elegantly as you might like.

Let me know if that helps!

Thanks,
Sky

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