[Rob]

Hey Suzanne. Thanks for the follow-up here, and apologies that I’ve taken until now to get you a reply. Jonah’s last day was actually Friday so we’re working through to catch up on his threads this week.

I realize it’s been a few days since you posted, and I wanted to follow-up to see what else I can do for you. Any chance the releases we pushed today fixed these issues for you? Let me know if not, and I’ll do what I can to right the ship 🙂

[Rob]

Thanks for the assist, as always, Andy 🙂 Going to close this one.

[Rob]

Hey Bob! Hope you’re well and sorry that we’ve taken until now to get you a reply. You have the right idea regarding testing on a dev/staging environment 🙂

You actually don’t need an active license at all on the dev/staging site, if you’re installing the plugins manually. The plugin works 100% without a key in place. Basically you’d download Events 3.0.3 from WordPress.org and then PRO 3.0.5 from tri.be, and you’d be able to install them/use them in full without entering a key in place.

That’d probably be the easiest route, but if you wanted to unlink the key from your production site / add it to dev for the testing process, you can totally do that from here on the site. We’ve got a tut that covers this here: https://theeventscalendar.com/finding-your-pro-license-key-re-downloading-the-plugin/#key_disconnect.

Hope that helps. Let me know if I missed anything or if you’re stuck, and I’ll do what I can to get you sorted.

[Rob]

Hey there Steve! Thanks for the note here, and apologies that we took until now to get you a reply. Curious: is there a reason you haven’t upgraded to 3.0 yet? We can try to point you in the right direction here but it might change with the 3.0 upgrade, so that’s going to dictate the specifics of our reply. Let me know.

[Rob]

Hey Laura. Thanks for the note here, and my apologies that we didn’t see it before now. It looks like this is a Community Events ticket which accidentally got filed in the Events Calendar PRO forum. I’ve moved it over to the proper forum and have alerted Casey, who runs this forum, of it’s presence. He’ll be in touch shortly.

Thanks again for your patience and support so far.

[Rob]

Hey gkv. Thanks for the note here, and apologies we took until now to get you a reply. At this point we don’t have any functionality along those lines, but I’m interested in hearing more to see if we can help you out. is your goal to have the content of this category/venue to appear mixed among the results that come from whatever search these users trigger? IE, you have a mix of event data that both matches the search criteria AND shows everything from your sticky category?

Let me know if I’m misunderstood here and I’ll do my best to get you sorted. Thanks for your patience in the interim.

[Rob]

Hey jskk123: we totally dropped the ball in not getting you a reply here. I apologize and want to do what I can to make things right…so if there are any plugins you’ve had an eye on or are due for a renewal in the near future, hit me up at pro /a/ tri.be. I want to offer you a free license/renewal to try and make things right.

Thanks again for your support, and my continued apologies for failing you.

[Rob]

Glad to hear you’re sorted, marc!

nicolapiccinini: thanks for the follow-up. Sounds like you’re set too.

cakeandeatitdesigns: my apologies for the delay in getting you a reply here…this slipped through the cracks on our end. I’ll note that we can definitely provide more timely replies when new ideas/issues are posted in their own threads. To that end, would you mind creating a new one so we can close this technically-resolved issue down?

We’ll do what we can to get you sorted from there. Thanks for your patience so far.

[Rob]

Gavin: going to close the thread here. But if you do indeed find the issue persists, open a new thread and we’ll get you sorted with haste. Thanks man.

[Rob]

Excellent to hear that got you sorted, wiredimpact! Thanks for confirming as much. If we can do anything else down the road please don’t hesitate to let us know.

[Rob]

Hey there Bryan. Thanks for the note here, and my apologies for the inconvenience you’ve faced here. I see that your note suggests you’re still on Events 2.0.11 – is there a reason you’ve held off upgrading to the 3.0 release? If not, would you be willing to give it a shot? The new templating structure should address this issue.

Let me know and I’ll follow-up/adjust my reply as needed.

[Rob]

Hey folks (floydtaylor and readdie). Thanks for your post here and my apologies for taking until now to get you a reply. More importantly, sorry on behalf of the whole team for the confusion you’ve faced here. It’s apparent we need to do a better job of clarifying license keys and how to disconnect them from the offset.

The solution presented by readdie is exactly what must be done. We also published a blog post that walks through this, which you might find of value: https://theeventscalendar.com/finding-your-pro-license-key-re-downloading-the-plugin/. Let me know if you’re still stuck from there or if anyone has any further questions.

[Rob]

Thanks again, Bryan.

[Rob]

Hi there rduncan10. I’m so sorry this one slipped through the cracks. I want to do what I can to get it sorted for you. I’m having a hard time conceptualizing exactly what it is you’re trying to do, though…would you mind sharing a link to the site showing what you’ve got so far so I can see this in action, and can get you a reply in as timely a fashion as possible?

Thanks!

[Rob]

Thanks for your patience on it, dario. I’m going to close the thread here but if you find this persists once we release our bug-fix centric maintenance build in a couple weeks, please don’t hesitate to let us know.

[Author]

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