Your licence is shitting me.

[floydtaylor]

My developer was building a website on the domain wewriteforfood.com as we were having trouble with our domain server for http://www.melbourneswimclassic.com.au. Our website has moved over and now I am having trouble with the licence key. I followed this link and it says out of date or whatever. I click on it and URL is not uptodate. I try to update and you want to charge me for it. I didnt even use the other domain. that was my web developer when trying to create the site. Please help it is giving me the shits that I paid for your service, havent actually used it and you are trying to charge me again for it.

[floydtaylor]

says the key attached to my account is out of installs. terrible. please help!

[readdie]

This got me too.
Go to https://theeventscalendar.com/my-account/license-keys/, then click “Disconnect Now”. It will ask if you want to turn off auto updates for this site. Click yes.
Then, go back and re-enter your license key (actually you can just click on and move away from the field.) It should come up as valid now.

[Rob]

Hey folks (floydtaylor and readdie). Thanks for your post here and my apologies for taking until now to get you a reply. More importantly, sorry on behalf of the whole team for the confusion you’ve faced here. It’s apparent we need to do a better job of clarifying license keys and how to disconnect them from the offset.

The solution presented by readdie is exactly what must be done. We also published a blog post that walks through this, which you might find of value: https://theeventscalendar.com/finding-your-pro-license-key-re-downloading-the-plugin/. Let me know if you’re still stuck from there or if anyone has any further questions.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts