[Patricia]

Hi Hae-Yuan,

Thank you for reaching out to us!

I’m sorry to hear about these problems. Event Tickets Plus is fully compatible with PHP 7.1 and this change wouldn’t cause your events or the buy now button to disappear.

I’ve just accessed your site and I see that you have a couple of events with tickets (like this one), but apparently they didn’t start the sale yet. To get started, could you please edit one of your events with the buy now button missing and make sure that the Start sale date is set to today?

Regarding the email issue, are you having this problem while selling other products via WooCommerce or just when selling tickets via event page? To get started, I would recommend you to read the following article:

https://docs.woocommerce.com/document/email-faq/

If these instructions didn’t help to solve the problem, please let me know and I’ll be happy to help you with the next steps!

Thanks,

Patricia

[Patricia]

Hey Josh,

Thank you for reaching out to us!

The license for Event Aggregator is different from our other premium plugins: it is based on number of scheduled imports instead of number of sites. Each Event Aggregator license can be used on up to 10 sites. There is no limit to the number of events you can fetch during each import, however, there is a limit on the number of imports you can run each day depending on your license level. For the Personal license, this limit is 100 scheduled imports per day.

You’ll find more information about this in the following article:

https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Paul,

Thank you for reaching out to us!

You can change the text color of the week’s row in month view by adding the following code in your theme’s style.css file:

.tribe-events-calendar thead th, .tribe-events-grid .tribe-grid-header .tribe-grid-content-wrap .column, .tribe-grid-header {
    color: grey !important;
}

In this example the color with be changed to grey.

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hey Kasi,

Thank you for reaching out to us!

As I can see from here you have an expired license for Events Calendar PRO. The permalink logic for recurring events was moved from The Events Calendar to Events Calendar PRO on version 4.4.14, so it could be the cause of the issue you are experiencing. You can renew your license and download the latest version here.

After updating the plugin, please access your Dashboard and head over to Settings -> Permalinks for a permalink flush (no need to change anything, just visit the permalinks page: WordPress will automatically flush your permalinks once you visit it). Be sure to clear your site cache and browser cache after this change.

Thanks,

Patricia

[Patricia]

Hey Risto,

Thank you for reaching out to us!

It’s certainly possible to automatically remove cancelled events, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.

We do have a list of recommended developers who could help you out with the code if necessary:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Thanks!

Patricia

[Patricia]

Awesome! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

[Patricia]

Hi Nathan,

You are welcome! If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Best Regards,

Patricia

[Patricia]

Hi Amanda,

One more thing I forgot to mention: I’ve opened an internal bug report regarding this problem so our developers can investigate/possibly fix it.

You will be contacted as soon as we have more information on this.

If you have any other questions, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Amanda,

I’m glad to hear that you were able to connect to Facebook now!

Answering your question, no, you don’t need to keep the Tracking Protection disabled in order to import events because the entire process is made by our server and sent directly to your site. You’ll just have to disable it every 3 months (when your connection with Facebook expires again) 🙂

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Nathan,

I’m closing this thread now as we are discussing the same subject here:

Change text color on event names on Month view?

If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

Cheers,

Patricia

[Patricia]

Hi Nathan!

You can add the following CSS selector in your theme’s style.css file to customize your Event titles in month view:

.tribe-events-month-event-title a {
color: red !important;
}

In this example you will change the color of all event titles to red. You’ll find more info about font and color changes in the following article:

https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi João,

Thank you for reaching out to us!

I switched to your account and was able to reproduce the same error: this is happening because that URL is directing you to:

https://theeventscalendar.com/support/forums/users/[email protected]/support/topics/

Instead of:

https://theeventscalendar.com/support/forums/users/joaodsaraivagmail-com/support/topics/

I’ve reported the issue to our developers so they can fix this. In the meantime, please use the second link to access your support tickets.

If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Nathan,

Welcome back!

You can use the following CSS rule in your theme’s style.css file to remove the Export Events button in Month and List views:

a.tribe-events-ical.tribe-events-button {
display: none !important;
}

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Cheers,

Patricia

[Patricia]

Hi Peter,

I’m closing this thread as we are already discussing the same subject on:

Exclude A Certain Category of Events showing in Calendar View

If you have any other questions please refer to that thread and I’ll be happy to assist!

Thanks,

Patricia

[Patricia]

Hi Renato,

Thank you for reaching out to us!

I’m sorry to hear that you are still having problems to display events on Map View. That specific bug mentioned in that previous ticket was already fixed so we need to investigate what’s happening in your specific case.

The map view is limited to only events with an assigned venue. If an event does not have a venue with a valid address, then it will not be included the list of upcoming events, even though it might indeed be an upcoming event in other views, such as List or Month View. So to get started, please make sure that all of your events have a valid venue.

The Events Calendar has a built-in feature that checks for broken venue data and will correct it for you. Please head over to Events → Settings → Map Settings, click on the “Fix venues data.” button, refresh your Map View and see if that makes a difference.

If the last step worked, great! If not, there’s another route we can go. This time, navigate to Events → Venues. If you click Edit on one of the venues, there is an option to use latitude and longitude coordinates. Click on that option for each venue, confirm the coordinates, save the venue, then see if that makes a difference in the map’s appearance. Entering the latitude and longitude of the venue allows The Events Calendar to communicate specific coordinates to the Google Maps API when the API is unable to recognize an address on its own.

If the issue persists after following these steps, please send me some examples of events that are missing from Map View and I’ll be happy to help you with the next steps!

Thanks,

Patricia

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