Nico

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Viewing 15 posts - 1,216 through 1,230 (of 6,506 total)
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  • in reply to: Categories Displayed #1228439
    Nico
    Member

    Hi there @halibutblue,

    Thanks for getting in touch with us! I can help you here πŸ™‚

    First of all let me say that you are not missing something here, there’s basically no setting for this. If you want to limit the categories, the easier option is hide the non-community categories by CSS. Does that sound like something that would work? How many total categories do you have in the site and how many of those are community related?

    Please let me know about it and I’ll try to help out,
    Best,
    Nico

    in reply to: My imported events are showing the wrong featured image #1228429
    Nico
    Member

    Hi Veruska,

    Thanks for getting in touch with us on this!

    Can you please let me know which feeds/URL are you importing from? I’ll give this a try on my local server. Also, I’ve tried searching for existing bugs that might be generating this behavior but I couldn’t find any. Nor I could fin other similar cases.

    Please let me know about it,
    Best,
    Nico

    in reply to: Venue address not showing properly #1228420
    Nico
    Member

    Hi there Dirk,

    Thanks for getting in touch and thanks for the report! Let’s see what’s going on πŸ™‚

    I guess you are referring to the single event view (https://concert4you.nl/concert/fries-kamerorkest-speelt-vive-la-france/), right? I see the same behaviour in my local install but I’m not sure if this is a bug or not.

    This CSS snippet (add it to your theme or child theme stylesheet or via Simple Custom CSS plugin) will make things right for now:

    .tribe-events-address .tribe-postal-code,
    .tribe-events-address .tribe-country-name {
    display:block;
    }

    Please let me know if this helps,
    Best,
    Nico

    in reply to: Newbie need to understand how to use iCal #1228398
    Nico
    Member

    Hi there Martin,

    Thanks for getting in touch with us! I’ll help you getting started with Event Aggregator πŸ™‚

    First of all please review this article β†’ New User Primer: Event Aggregator.

    1) Buy a license for an online SaaS service (no local server install required) that can aggregate 10-20 iCal feedback to a single feed (I assume you can do this) and keep it updated automatically

    First of all you’ll need a site running WordPress and The Events Calendar. Event Aggregator is a service inside our plugin that let’s you import events from external sources into the site. The processing is done in an external server and you just need to input the license key to active the service.

    2) Provide a single iCal feed (the aggregated view of all of the above) that I can subscribe to

    Once the events are imported to the site, you can use the iCal feed that The Events Calendar generates: sitename.

    Please let me know if this clarifies things a bit,
    Best,
    Nico

    in reply to: Split Payments still not working #1228294
    Nico
    Member

    This reply is private.

    in reply to: Add Event Issue #1228161
    Nico
    Member

    Stoked to hear Michael πŸ™‚

    I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

    Best,
    Nico

    in reply to: Featured Events – Styling #1228015
    Nico
    Member

    Hi there Tony,

    Thanks for getting in touch with us! I can help you on this πŸ™‚

    The CSS code needed to change this can be found in this article β†’ Featured Events. You can also tweak this from the customizer!

    Please let me know if this helps,
    Best,
    Nico

    in reply to: Related Events showing the wrong date #1228011
    Nico
    Member

    Hi there Rupert,

    Thanks for reaching out to us on this! I’ll help you out πŸ™‚

    Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

    Please let me know about the test results so we can continue to troubleshoot this,
    Best,
    Nico

    in reply to: Shortcode for upcoming event in /account/ #1228009
    Nico
    Member

    Hi there Michael,

    Thanks for getting in touch with us! I can help you here πŸ™‚

    We actually have a shortcode for this: [tribe-user-event-confirmations], more details on it can be found here β†’ Display a List of Attendee’s Events

    Please let me know if this helps,
    Best,
    Nico

    in reply to: Venue scroll to top on selection IE #1228008
    Nico
    Member

    Hi there Daniel,

    Thanks for the report and sorry to hear about this issue. I’ll help you here!

    Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

    Is this happening in the backend or the frontend of the site? In which page?

    Please let me know if you can still reproduce this with default theme,
    Best,
    Nico

    in reply to: Is EC right for us? #1228007
    Nico
    Member

    Hi there Russell,

    Thanks for getting in touch with us and for your interest in our products πŸ™‚

    I’ll breakdown your description and comment on each item:

    What we are looking for is a registration system with multiple ticket options, with at least 5 sliding scale options for each ticket (registrants choose what they pay).

    With Event Tickets Plus you can create different ticket types with different princes for your event. The price for the tickets is fixed and the sliders functionality you mention is not an option of our plugins.

    It would be great to have a spreadsheet of registrants that is user-friendly, and we can have at the gate: we usually use excel and google docs, but are open.

    You can see your event attendees in the site backend and also export a CSV file with all info displayed. More information on this β†’ Tickets: Managing Your Orders and Attendees

    We’d like to be able to edit ticket information, for example if we need to transfer a ticket to another person.

    Event Tickets Plus works with an e-commerce plugin (WooCommerce, Easy Digital Downloads, WP-Ecommerce or Shopp) and the tickets are actually products from the e-commerce engine. When a user purchase a ‘ticket’ the related information gets stored in the e-commerce order. If that’s change then the ticket will reflect these changes.

    Other features that would make a difference for us: a ticket cap, paypal / credit card / offline-by-check payment options,

    Not sure what you mean by ticket cap, Can you clarify a bit? Regarding the other points, you should check the options available in the e-commerce platform you’ll be using.

    a service that won’t crash if 1000 people are looking at it at the same moment.

    The Events Calendar and add-ons are built to scale! We have many customers running pretty large sites with our products. AS you probably know, there must be a good site configuration, a cache layer and a good server infrastructure to manage that demand.

    Which of your versions would we need to buy, and how much does it cost? It would be very helpful to know how intensive it will be to install this plug-in on our WordPress website, and if any extra code will be needed.

    From what you describe you’ll need to get Event Tickets Plus ($89). Events Calendar PRO comes packed with some extra views and functionality you might be interested in as well ($89), thou not needed to sell tickets or manage attendees. Installing the plugins is super easy and there’s not much configuration to do. If it fits your needs out of the box then you’ll be set in minutes. On the other hand if you decide to customize it then the time and effort will grow according to the complexity of the customization you want to achieve.

    Finally let me say that with most plugins and themes, the best way to know if it works for you is to actually test it out. While we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

    Please let me know if there’s anything else I can help you with,
    Best,
    Nico

    in reply to: Field location #1227800
    Nico
    Member

    Hi there Ruud,

    Thanks for getting in touch with us! I can help you here πŸ™‚

    Can you please let me know if you are referring to the same issue described in this thread β†’ https://theeventscalendar.com/support/forums/topic/new-venue-selection-is-a-backward-step/?

    If so, I’ll investigate on this soon, customization like this can take a bit more time than usual support exchanges but it’s something I have an eye on.

    Please let me know about this,
    Best,
    Nico

    in reply to: QR code snippet update #1227796
    Nico
    Member

    Hi there Math,

    Thanks for getting in touch! I can help you here and see if it’s possible to have just the ticket ID column in the CSV export πŸ™‚

    Before I do so, please let me know which type of tickets you are using in the site. This way I can test the solution on my end.

    Also, you mention getting 3 columns in the export. Can you describe which are those?

    Thanks,
    Nico

    Nico
    Member

    Hi there Paonne,

    Thanks for getting in touch with us!

    I’ve reviewed the events and the error seems to be in the event end date. When you create a recurring event, the event end date should be the ‘first’ event end date not the recurrence ‘end date’. Try changing these events end date to ‘2017-01-31’ and let me know if that fixes it!

    Best,
    Nico

    in reply to: Mini Calendar Month selection not working #1227307
    Nico
    Member

    Stoked to hear about this Simon πŸ™‚

    I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

    Best,
    Nico

Viewing 15 posts - 1,216 through 1,230 (of 6,506 total)