[Nico]

Hi there Mario,

Thanks for getting in touch with us!

The way the form works now, is that if there are existing venues or organizers they will be shown in the dropdown. Also the option to create new venues/organizers is inside the dopwdown (https://cloudup.com/chvBhf_ca_C). SO maybe I can help clearing the options in the dropdown but the ‘new venue/organizer’ workflow will still be the same. Do you think this might work for you?

Please let me know about it,
Best,
Nico

[Nico]

You are welcome Cristelle 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for the heads-up on the resolution of the issue 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi there Ross,

Thanks for reaching out to us on this! I can help you here…

Just paste the following snippet in your theme’s (or child theme’s) functions.php file:

https://gist.github.com/niconerd/6a4e221eedf54d4d292e43bb3f68485f

Please let me know if this works for you,
Best,
Nico

[Nico]

Hey @gkwebsite,

Thanks for getting in touch with us 🙂

Interesting question here! There’s no way of doing this that I’m aware of, but let touch base with the devs to see if it’s possible. I’ll get back to you as soon as I have something to share!

Best,
Nico

[Nico]

Hi there Scott,

Thanks for reaching out to us on this. I’m not sure I get what the issue is here, Can you elaborate a bit more or send a screenshot to illustrate this?

Best,
Nico

[Nico]

Hey Andy,

Thanks for reaching out to us and sorry to hear about the troubles with the update 🙁

To downgrade the plugins follow this guide → Downgrading a plugin to a past version

Also, can you give me more details about the issue I’m not sure I understood what is going on. I’ve navigated to your site but couldn’t see anything wrong with the menus. Maybe a screenshot helps?

Thanks!
Nico

[Nico]

Hola Xus, como estas?

Me tome la libertad de contestarte en epañol ya que todo indica que es tu idioma nativo 🙂

Podrias indicarme que metodo de pago estas usando en el sitio? Y que tipo de tickets tambien? Estuve haciendo algunas pruebas y no pude reproducir el error que reportas. Esto no quiere decir que no sea valido pero si que tal vez se de bajo circunstancias particulares.

Por otro lado si tenes un sitio de desarrollo, podrias correr la Testing for conflicts guide? De esta manera podremos ver si el error esta relacionado con el theme que estas usando o algun otro plugin del sitio.

Desde ya muchas gracias,
Nico

[Nico]

This reply is private.

[Nico]

This reply is private.

[Nico]

Hey Cristelle,

Thanks for reaching out to us 🙂

I’ve refunded the personal license for Events Calendar PRO. You should see the funds back in 5-10 business days.

Please let me know if there’s anything else I can do for you,
Best,
Nico

[Nico]

Hi there Tracie,

Thanks for getting in touch with us! I can help you here 🙂

The mayor version number is the one that will need to match, that means 4.4 matches 4.4.x release of other plugins. So Filter Bar 4.4 is compatible with Event Ticket Plus 4.4.5. You can update! (We might change this in upcoming releases this year, if that’s the case we will explain it and communicate it to our customers).

You can read more info in this article → https://theeventscalendar.com/release-schedule/

Please let me know if that helps,
Best,
Nico

[Nico]

Hi Michael,

Thanks for reaching out to us and sorry to hear about this issue 🙁

Inspecting you account in the backend I can see that the license expiration was update to ‘2018-04-11’ which seems to be correct. Can you give me more details on the issue?

but the license is still not activated.

What do you mean by this? Do you paste the license in another site (apparently the main site is registered in your license) and it’s not showing as valid?

What do i have to do to use the calendar.

Please note you don’t need the license to download and install the plugin. SO until we can figure this issue out you can download, install and activate the plugins.

Thanks,
Nico

[Nico]

Hi there Susan,

Thanks for reaching out to us and sorry for the continued issues using our plugin 🙁

Performance issue are not easy to track, specially if we cannot reproduce the error on our side. Initially I tried looking for similar issues but I wasn’t able to find any for now.

Can you please ask your hosting provider to indicate in which page this is happening?

Also, it will really help to have some more information on the context of the issue. For that I will need you to perform the following steps:
– Upgrade the plugins to the latest version (unless a different issue pushes you back from doing so).
– Complete the Testing for conflicts guide, and check to see if the issue happens with default theme and no other plugins active.

Please let me know about it and I’ll continue to look for the cause of the issue,
Best,
Nico

[Nico]

Thanks for following up and sorry to hear about this Ivan 🙁

Looks like the existing domain was cleared from your account (part of the fix), so you should be able t re-connect the license and the message should disappear.

To fix this ‘manually’ you need to go to WP-Admin > Events > Settings > Licenses, delete the License Key and Save Changes. Then add it back again and Save Changes. This wasn’t necessary for most users but one reported having troubles after the fix was in place and this made things right in that case.

Please let me know about it,
Best,
Nico

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