[Nico]

Hola!

De nada, contento de poder darles una mano. Voy a cerrar este ticket, pero no duden en abrir uno nuevo si necesitan de nuestra ayuda nuevamente. Pueden postear directamente en español la próxima vez y alguien en el equipo me va a asignar la consulta a mi 🙂

Buen fin de semana,
Saludos,
Nico

[Nico]

Howdy Ahmet,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out on this one!

What you describe is the default behavior of month view, I guess it’s possible to customize it to show also past events. While we cannot fully support clients customization request’s, here’s the code to modify the ‘map view’ query, you might need to play around a bit with it:


add_action( 'tribe_events_pre_get_posts', 'modify_map_query' );
function modify_map_query( $query ) {

if ( defined( 'DOING_AJAX' ) && DOING_AJAX && $query->get('eventDisplay') == 'map' ) {

// var_dump($query);
// modify query parameters
// $query->set('eventDisplay','past');
}

return $query;
}


Add this snippet to your theme’s functions.php file and inspect how the query is built and how it can be modified. You’ll see the results in the browser console, in the XHR panel (http://stackoverflow.com/questions/1535462/debug-xhr-in-chrome-browser/1591333).

Please let me know if you can play around with that code a bit,
Best,
Nico

[Nico]

Hey Suha,

Thanks for getting back to me on this! Strange thing there, I’ll try to reproduce this locally and let you know about my finding.

The site is using the Turkish translation right? So confusing, thanks for indication the translation for those strings, totally makes sense what you say now.

Hope we can get this right soon,
Best,
Nico

[Nico]

Hey Adam,

In fact that’s what seems to be happening here. I’ve already logged that ticket in our backlog and hope we can get a fix for that soon!

Regarding issue #2, Can you check on ‘WP-Admin > Events > Settings > General > Create recurring events in advanced for’ value? -> https://cloudup.com/cVT1YYwAZKt . Maybe that’s preventing the future events being created, try to change that setting to let’s say 48 months, and then update the event to regenerate the series. Does it fix the issue?

Thanks for all the time dedicated to look into this, you rock 🙂
Best,
Nico

[Nico]

Hey Alex,

Thanks for confirming that apparently this is happening with all tickets. I’ve already looked for the code in the source, but had no luck… anyway the tickets form html code looks like this:

<form action="..." class="cart" method="post" enctype='multipart/form-data'>


I think we’ll need to do a bit more of basic troubleshooting: Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Please double-check if you have the latest versions of the plugins active.

Can you share the link to the linked EventBrite event? I might find something there too.

Thanks for the patience while we work on this,
Best,
Nico

PD: I’ve noticed you site is in Catalan, not good at it but if you prefer we can switch to Spanish.

[Nico]

Hola!

Gracias por contestar con la información solicitada!

Digamos que 11,400 eventos son bastantes como para ponerse más detallistas con respecto a las características y configuración del servidor, como así también del cache implementado.

Con respecto a la tabla wp_postmeta, es normal que se generen muchas entradas por cada post, sobre todo si tienen campos adicionales definidos.

Lo que recomendaría para optimizar el sitio, seria primero probar con otra solución (o configuración) de cache para ver si eso reduce la cantidad de llamadas a la base de datos por consiguiente aliviando la carga sobre el servidor de MySQL (motor de la base de datos). Tal vez podrían probar de instalar W3 Total Cache u otra solución de cache. Tienen un sitio en un servidor de desarrollo como para hacer estas pruebas y mediciones? También les recomiendo este articulo en el Codex sobre optimización de WordPress.

Con respecto a elevar el plan actual de hosting, no soy un experto en infraestructura pero supongo que servirá aumentar la memoria RAM de la base de datos. Deberían consultar con el servicio técnicos de la empresa de hosting para ver que recomiendan ellos basándose en el uso de recursos que vienen teniendo el sitio.

Espero que estos tips sirvan de ayuda para mejorar el rendimiento del sitio,
Saludos,
Nico

[Nico]

Howdy Charlotte,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out figuring this out!

I’ve been playing around with the calendar widget in the sidebar and it seems to be working fine. Regarding the number of events shown in the widget, does the config look like this: https://cloudup.com/c3QwC8Dk3oA

Please let me know about it,
Best,
Nico

[Nico]

Hey Jacob,

Thanks for following up!

I am wondering if i can order the venue list so that one specific venue is listed on top. Is there a way for that?

I guess it’s possible via some php array functions!

The preselected page is a good solution for me. Please help me how to find out the venue id. I cannot see it when I check the venue list in the WP backend.

To get the ID of the desired venue, edit it in the backend and the ID will show in the URL just like this: https://cloudup.com/cHlH_HtSXg7

Please let me know if there’s anything else I can do for you,
Best,
Nico

[Nico]

Howdy Yvette,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out here!

Just tested this to make sure it’s working as expected, and in fact it is!

Are you seeing this in 2 sold of 102 in the back-end? Do you have any special set-up for products in WooCommerce?

Per default this should be enabled, but you can check the Ticket settings in WooCommerce to make sure ‘Stock Management’ is in fact enabled. Go to ‘WP-Admin > Products > ‘Ticket’ > Product Data > Inventory > Manage Stock?’ it should be enabled, take a look: https://cloudup.com/cqcRKFOKhUq

Please let me know if this solves the issue,
Best,
Nico

[Nico]

Howdy Mohsen,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out on this one!

There’s a setting to decide whether you want Events to show in the main blog post or not. Please go to ‘WP-Admin > Events > Settings > General > Include events in main blog loop’ to adjust that.

Please let me know if that is what you where looking for,
Best,
Nico

[Nico]

Super! I’m sure you’ll find them extremely useful for customizations 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Virginia,

Thanks for following up on this! Thanks also for your patience on this, we appreciate 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Tom,

Glad to hear you could sort this out 🙂 Thanks for confirming!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

This reply is private.

[Nico]

Hi Tan,

Thanks for following up! I think the translation is a bit wonky this time, so I’ll try to narrow this down:

1- Re-install: https://wordpress.org/plugins/the-events-calendar/
2- Make sure Events Calendar PRO is activated as well.
3- Check if both plugins version match – they both should be 3.12.x. Only the first two numbers should match (3.12).

It doesn’t matter is WordPress version doesn’t match our plugins version.

Please let me know about how this goes,
Best,
Nico

[Author]

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