[Nico]

Hey Kyle,

Sorry I didn’t see your post before posting my previous reply. First of all let me tell you we are not allowed to login into client sites and make changes 🙁

Regarding the issue with admin-ajax, it’s returning 0 when I access the file directly from the browser. I see you mention you tested for conflicts, what where the results after disabling the theme and all plugins, and then progressively activating them and the theme? If this is not working with just WordPress Default Theme and no plugins active, maybe there’s something wrong with the WP install itself.

Regarding the iCal issue you mentioned, Can you please open up a new thread for this? Having just a user/issue per thread usually makes them move faster.

Please let me know about it,
Best,
Nico

[Nico]

Hey Kate,

Thanks for the detailed follow-ups! Definitively that’s whats happening, everything is getting exported in UTC. I wonder, when you try to import these events into a calendar app (Google Calendar for example), Do you do so on a calendar with the ‘Australia/Brisbane’ timezone set up? Can you try that?

Have a great weekend, and thanks for being so collaborative in the process of figuring this out,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey Rene,

Stocked to hear the fix worked as expected 🙂 The fix has already been merged into the plugin code and will be part of the first maintenance release coming out pretty soon.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Robert,

Sorry to hear about that 🙁 This is something the team is not working on right now. It certainly is under our radar but not sure this will happened in the near future.

If you feel this is a show stopper you can request a refund (within 30 days of purchase) to support at this domain.

Please let me know if there’s anything else I can do for you,
Best,
Nico

[Nico]

Hi there,

Thanks for following up! The fact that the version is outdated might limit us here a bit. It’s your call but if no core files where modified by your dev, then updating shouldn’t be a pain (maybe some templates needs to be tweaked a bit but all visual overrides should be outside the plugin itself).

That being said, Could you follow along the Testing for conflicts guide? That’s the first step to trouble shoot this.

Have a great weekend and let me know about your findings,
Best,
Nico

[Nico]

Hey Frank,

Thanks for jumping in! I guess you refer to the same fix Geoff refers here, right?

@ Jim and @ Roy can you give this fix a try?

I see this is going to be added to the first maintenance release (4.0.1) coming out really soon 🙂

Have a great weekend and let me know about it,
Best,
Nico

[Nico]

Hey there ‘Evelyn’s Dev’,

Thanks for following up on this! Unfortunately there’s not much I can do for this 🙁

Can you try posting to the plugin support forum https://wordpress.org/support/plugin/custom-post-type-permalinks ? Crafting a fix for this was explored and declined recently by one of our developers.

You can request this feature at The Events Calendar user voice page, that’s the place where we collect feedback from our useres regarding new features and such.

Sorry not to have a better answer for this,
Best,
Nico

[Nico]

Hey Lucas,

Thanks for following-up with the system info! Now I can see what’s going on here!

The code provided in the article is intended to be use with our new plugin Event Tickets Plus which replaces the functionality of WooTickets (and the other ticketing plugins). More info on this: Moving to Event Tickets Plus.

If you decide not to update (yet), the code for this to work with WooTickets, it’s:

if (class_exists('Tribe__Events__Tickets__Woo__Main')) {
remove_action( 'tribe_events_single_event_after_the_meta', array( Tribe__Events__Tickets__Woo__Main::get_instance(), 'front_end_tickets_form'), 5 );
add_action( 'tribe_events_single_event_after_the_content', array( Tribe__Events__Tickets__Woo__Main::get_instance(), 'front_end_tickets_form'), 5 );
}


Please give it a try and let me know,
Best,
Nico

[Nico]

Hey Bogdan,

Thanks for reaching out and sorry to hear about your issue. I’l try to help you out figuring what’s wrong in there.

Can you elaborate a bit more on this? Was this working as expected and then it stopped working? Can you send me a screenshot of the orders page? Also can you check the server time and date are correct (you’ll see a quick sample of the current date in WP-Admin > Settings > General > Timezone)?

If all looks good, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about your findings,
Best,
Nico

[Nico]

Hey Rachel,

Thanks for reaching out! Sorry to hear about this issue but stocked to hear you had a smooth update!

I’m not sure I completely understood the issue, Can you elaborate a bit more…

• Is this happening to previously created Events?
• Where is the error showing? In the front-end of the site? In the back-end? Server Log?
• If the error is showing on the front-end of the site, Can you link me to it?

Sorry for the many follow-up questions, I just want to make sure to understand this correctly and be able to help you out,
Best,
Nico

[Nico]

Hi Justin,

Thanks for reaching out to us! Unfortunately what you are look to achieve here is not possible 🙁

As a temporary works around you can set List View as the default view for the calendar (which will let upcoming events from next month) until January. Do you think this can work as a temporary fix?

You are welcome to suggest this feature at The Events Calendar user voice page, where we collect feedback regarding new features from our community.

Best,
Nico

[Nico]

Hey JD,

Thanks for reaching out to us! I’ll try to point you in the right direction here…

Let me start by saying there’s no easy way of doing this and you’ll need to investigate a bit on your side! That being said I’ll try to give you some tips to get started…

Inside the plugin view class (Tribe__Events__Filterbar__View located at plugins/the-events-calendar-Filter Bar/srv/Tribe/View.php) there’s a method called setSidebarDisplayed which controls whether the Filter Bar is displayed or not. You’ll need to set your page query to match the criteria followed by the plugin to show or not the Filter Bar, Does this makes sense to you? Please take a look a the code and let me know about it.

Best,
Nico

[Nico]

Hey Abigail,

Stocked to hear you could successfully migrate 🙂 All are changes (including templates) are noted in our Things to be aware of in version 4.0 of The Events Calendar, The Events Calendar PRO + all add-ons article, but I’ll suggest to link it from the upgrading article as well.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Cam,

Thanks for the note, and sorry to hear about this issue!

I see you are using Community Events as well, maybe that’s the reason of the 500 error. We have hear various customers are having troubles with the update to 4.0 and Community Events, resulting in a 500 server error.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database. This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks,
Nico

[Author]

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