Confused: How to preserve tickets created with legacy plugin?

[Abigail Marshall]

I have been using Easy Digital Downloads – with the The Events Calendar: EDD Tickets plugin.

Using that, I created tickets to multiple events.

When I installed Event Tickets Plus – I got a message that says that to begin using the new plugin, I need to disable the old one. Fair enough — but then the event pages where those tickets were created generates an error message.

So I reactivated — and function was restored…. but of course I can’t use the new system.

Is there something I need to do to preserve or import the data that was created using the old EDD Ticket plugin? I’d like to use the new system, but I need to know how to handle already scheduled events that had ticketing set up.

I looked in the Knowledgebase and tried to find something written for those of us who are now migrating from the old to new system….. but if a set of instructions exists anywhere, I can’t find it.

[Nico]

Hey Abigail,

Thanks for reaching out! I’ll help you out doing the transition from old to new ticketing plugins.

We have a new knowledge base article describing the process: Moving to Event Tickets Plus. Please take a look into the article and try to follow the described steps.

I recommend you doing this migration in a staging site to test everything works as expected

Let me know how this goes,
Best,
Nico

[Abigail Marshall]

Thanks for the prompt reply. Even though I followed those steps, I was still getting an error message — but that turned out to be because I am using a child theme with a modified tickets.php template.

I’ve got it all working now and have made appropriate modifications to the new template. In my case the modified template is /eddtickets/tickets.php

It might be helpful to others if you would simply list the essential templates which have been modified in that article.

[Nico]

Hey Abigail,

Stocked to hear you could successfully migrate 🙂 All are changes (including templates) are noted in our Things to be aware of in version 4.0 of The Events Calendar, The Events Calendar PRO + all add-ons article, but I’ll suggest to link it from the upgrading article as well.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

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