[Nico]

Hey Folks,

Thanks for reaching out and sorry for this issue you are experiencing. Let’s troubleshoot this a bit to ensure it’s a bug in our end.

So from what you state I understand this was working as expected before the update, right? Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

If this persists in default conditions please I’ll try to reproduce this on my end and confirm/log this bug in our system, so it can be addressed as soon as possible.

Please let me know about your findings,
Best,
Nico

[Nico]

Howdy Jeremy,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear you are being affected by this bug (we’ve hear reports of it earlier today), please take a look to the suggested solutions here (downgrade or patch): http://theeventscalendar.com/support/forums/topic/link-to-the-event-missing-into-event-countdown-widget/#post-1034962

Please let me know if you can make it right,
Best,
Nico

[Nico]

Hey Kate,

Sorry to hear the update didn’t fix this issue (I was mostly sure the would be fixed once the related issue got addressed) 🙁 This sounds like a bug for sure, but I would like to be able to reproduce this locally before logging it. Can you send me a sample event start and end dates (and any other info useful to reproduce this)? I already see wordpress timezone is set to australia/brisbane and server timezone is utc.

Regarding your other question, sorry I missed it before, my bad. Take a look at this answer to the same question by Barry.

Please let me know if Barry’s solution worked this out,
Best,
Nico

[Nico]

Hey Simon,

Stocked to hear the 4.0 release addressed this issue!

I guess that setting the End Date of the event to something before the Start Date is causing the length to be ‘0 days, 0 hours, etc’. Please try setting an End Date that happens after the Start Date. If you are not setting any length for the event the recurrence description is likely to look weird. This text is something we look forward to adjust in the near future. Regarding your own recurrence description you can use more than 1000 chars so I guess you’ll be fine with it.

If you want to remove the pop-up you can do so by adding the following CSS snippet to your theme stylesheet or via Custom Simple CSS plugin:

/* remove tooltip */
.recurring-info-tooltip {
visibility: hidden;
}
/* remove hover from 'Recurring Event'
.event-is-recurring {
color: #000;
}


Please let me know about this,
Best,
Nico

[Nico]

Hola Antonio, como estas?

Haces bien en consultarnos! Te cuento como funciona la nueva estructura de productos (recién lanzada ayer): los nuevos plugins ‘Event Tickets‘ (gratuito) + ‘Event Tickets Plus‘ (pago) reemplazan a la vieja estructura de plugins. ‘Event Tickets Plus‘ puede usarse con cualquier plataforma de e-commerce para las que antes habia distintos plugins (WooTickets, Easy Digital Downloads Tickets. Shopp Tickets and WP E-Commerce), también se puede usar mas de una plataforma a la vez. ‘Event Tickets Plus‘ requiere de la instalación de ‘Event Tickets‘ (asi como ‘Events PRO‘ re quiere de la instalación de ‘The Events Calendar‘).

Progresivamente en los próximas días se van a ir ajustando algunas comunicaciones en nuestra web. De todas maneras todavía vamos a dar soporte a los viejos plugins, pero alentando a los usuarios a que actualicen sus sitios ya que todos los nuevos features solo estarán disponibles para ‘Event Tickets‘ y ‘Event Tickets Plus‘.

Es un gran cambio en como organizamos nuestros productos, y esperamos que beneficie a nuestros clientes 🙂

Espero haber sido claro, si te queda alguna duda por favor no te la guardes!

Saludos,
Nico

[Nico]

Hey Gianluca,

Thanks for confirming that, I can now see it in the live site!

Not sure why this is happening to your calendar, best will be to start testing for conflicts: Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

The plugins version is a bit outdated as well. Do you have a staging/local site where you can test the update to the 4.0 release?

Best,
Nico

[Nico]

Hey Henry,

Thanks for trying that out, and sorry to hear it didn’t work 🙁

If you are not able to set up a test site that’s ok I can try to replicate this locally if you send me detailed steps to recreate the error.

Also can you try updating the plugins to the just released version 4.0?

Please let me know about this,
Thanks,
Nico

[Nico]

This reply is private.

[Nico]

Hi Cynthia,

Thanks for reaching out to us! I’ve tried the above code locally with 4.0 versions of the plugins and I’m not seeing any notice or errors. I guess the specific method removed are not in use in the snippet (as far as I can see).

Best method to test this is to update the plugins in a staging site with the same (or similar) content and configuration as the live site. In this case I think the code is safe for update.

Please let me know if you have the chance to test it with the updated versions of the plugins,
Best,
Nico

[Nico]

Howdy Lukas,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you getting this right again 🙂

First of all I’ve tested this locally and it’s working for me. I guess the code might not be in the right place (Can you check it’s in the functions.php file of your active theme -or child theme-) or maybe you haven’t installed/updated the correct plugins (The Events Calendar, Events Calendar PRO, Event Tickets, Event Ticket Plus and WooCommerce), please send me over your system information so I can check on that (you can send it in a private reply).

Other way of checking on this is to follow the steps described in our Testing for conflicts guide, and adding the snippet temporarily to the functions.php file of the TweentyFifteen defualt theme.

Please let me know about this,
Best,
Nico

[Nico]

Howdy Rene,

Welcome to our support forums and thanks for reaching out to us. I’ll help you out with this issue!

I’ve tested this myself and it’s indeed failing 🙁 Unfortunately everything indicates this is a bug in our code.

You can downgrade the plugins to version 3.12.6 where I could confirm this is not happening or alternatively patch a plugin file until this fix is included (most probably) in the upcoming maintenance release.

If you are down with patching the core file (which is something we do not usually encourage users to do), just replace the content of the file ‘wp-content/plugins/events-calendar-pro/src/Tribe/CountDown_Widget.php’ with the content of this gist:

https://gist.github.com/niconerd/d3dfe20c9ccaa5c80ef0

That should fix this issue until the maintenance release is out,
Please let me know if it works as expected,
Best,
Nico

[Nico]

Howdy Evelyn,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear about this issue, I’ll try to help you out getting this right!

First of all, Can you please link me to the thread where this has been reported? I see this is your first post, so maybe it was reported by someone else as you mention?

Also, I saw your comment on the impossibility of switching themes/plugins to troubleshoot this. Can you set a local (or online-staging) copy of the site to troubleshoot this issue? It will be difficult to help you without troubleshooting the issue to understand where it comes from. If you can set this up, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about this,
Best,
Nico

[Nico]

Howdy Phil,

Welcome to our support forums and thanks for reaching out to us!

Unfortunately what you describe is not possible out of the box with Filter Bar plugin. I guess it’s possible with some custom coding: saving the current filter option state in cookies or local storage and then on page ‘load’ trigger the saved states to the inputs. Crafting that snippet from scratch would be out of the support scope here, but we can surely advice you if you need help crafting the snippet.

Please let me know about it,
Best,
Nico

[Nico]

Hey Abigail,

Thanks for reaching out! I’ll help you out doing the transition from old to new ticketing plugins.

We have a new knowledge base article describing the process: Moving to Event Tickets Plus. Please take a look into the article and try to follow the described steps.

I recommend you doing this migration in a staging site to test everything works as expected

Let me know how this goes,
Best,
Nico

[Nico]

Howdy Kyle,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help you getting your site running back again!

First of all please try our basic trouble shooting by following the steps described in our Testing for conflicts guide. This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Second, please send me over your system information so I can check if you are running the correct version of each plugin. Please remember to remove license keys from the info or mark your reply as private.

Third, Do you see the error in the console or printed in the page? Can you provide the actual error message? Check in the server logs if needed.

Please let me know about this,
Best,
Nico

[Author]

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