[Nico]

Hola Jean, como estas?

Disculpas por la demora en mi respuesta pero la mayoría del equipo estuvimos ausentes la semana pasada y parte de esta. Estoy poniéndome al día con mis tickets, pero este necesita un poco de atención extra ya que el problema es bastante confuso para mi. Hoy mismo voy a dedicarle el tiempo necesario para entender de que manera podemos avanzar hacia una solución definitiva.

Entiendo tu frustración ya que estas con problemas desde hace varias semanas, pero creo que se estaba haciendo cuesta arriba cada vez mas la conversión en ingles. Espero que se agilice ahora que estamos en español y la descripción de los problemas es mucho mas clara.

Saludos,
Nico

[Nico]

Hey Gus,

Sorry for the delay on this! Most of the team, including me, was out last week and part this one as well. I’m catching up with all my threads, thanks for the patience whioe I work on this one.

I’ll take a close look on this one later, because I’m not sure on the top of my head what could be affecting this and also as you say we are not seeing occurrences of this in other customers threads.

Cheers, I’ll be back to you soon,
Nico

[Nico]

Hey folks here,

Sorry for the delay in my reply almost all of the team was out last week and part of this one as well (including myself), so I’m still catching up with my threads!

@Cecilia, strange to hear the error makes reference to the function not being defined which is in fact done in the snippet. Have you modified the snippet in any way?

@Tanya, there’s a different way of moving the RSVP (free tickets plugin), check this reply on a previous thread: https://theeventscalendar.com/support/forums/topic/how-to-move-the-rsvp-form/#dl_post-1034855 – I the suggested doesn’t work for you please open up a new thread. When creating the new thread please be sure to Test for conflicts and include your system information, that will surely help getting a better reply.

@slightlynervous, all good! We all have bad days… and sorry to hear this is still an issue. Can you follow-up with full system information in a private reply please? Various of my team mates tried to reproduce this in different set-ups but the snippet is working for all of us. Hope we can nail it soon!

Thanks,
Nico

[Nico]

Hey Fero,

Thanks for following up with your system information! Sorry for the delay in my reply, most of the team (me included) was out last week and part of this as well.

Everything seems to be fine with the system information, but as Brook stated (in the thread you linked) there are a couple of bug fixes that will be included in the next release that address issues with stock levels and order cancellation. New version 4.1 will (most probably) be out next week, Can you wait for it to be out and re-test with these changes?

Please let me know about it,
Best,
Nico

[Nico]

Hey Lindsay,

Sorry for the delay in my reply, most of the folks in the support team (including me) was out last week and part of this one as well.

So the snippet will be the following:


add_action( 'tribe_tickets_ticket_email_ticket_bottom', 'tribe_extend_ticket_info' );

function tribe_extend_ticket_info ( $ticket ) {

if ( isset( $ticket ) && strrpos ( $ticket['ticket_name'], 'early' ) !== false ) {
echo '<p>Download link</p>';
}

}


Put that code in your theme’s functions.php file and it will add the download link to tickets containing the word ‘early’ in the ticket name. If this method doesn’t work for you just go ahead and remove the conditional. It should look like this: https://cloudup.com/cRqNSe1Ywxb.

Please let me know if this solves the issue,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hola Josh, como estas?

Disculpa la demora, estuve fuera una semana y soy el único que habla español en el equipo!

Con respecto al bundle, no hay posibilidad de modificarlos como ya te anticipo Brian. Y no creo que se modifiquen o agreguen nuevos por el momento.

En cuanto al theme Enoki, no he escuchado de el realmente, así que no se si es compatible o no con nuestros productos. En su pagina de Theme Forest, no indica explícitamente la compatibilidad por lo que puede ser que no hayan checkeado eso. En estos casos siempre recomendamos ponerse en contacto con los autores del theme al respecto.

Espero haber sido de ayuda! En caso de que todavía tengas dudas por favor no dejes de preguntar…

Saludos,
Nico

[Nico]

Hola Alicia, como estas?

Por suerte tenemos un artículo que detalla como agregar las imágenes al widget de lista: Add thumbnails to upcoming events List Widget. Pensas que la solución propuesta en el artículo puede funcionar para tu sitio?

Saludos,
Nico

[Nico]

Hey Kelly,

Seems we are in a good spot here, so I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

This reply is private.

[Nico]

This reply is private.

[Nico]

Hey Allison,

Thanks for sending that over! Just wanted to give you a quick heads up on this: I’m taking a look at the feeds and will follow-up shortly on my findings…

Nico

[Nico]

Thanks for following up, and sorry to hear this is still an issue!

I’ve made a simple version of the snippet that just works for WooCommerce, as that’s the plugin @slightlynervous (who is the original poster) is using. Please give the snippet a new try and let me know:

https://gist.github.com/niconerd/bc80573ef0f5af2e6cf2

Be sure all plugins (The Events Calendar + Event Tickets + Event Tickets Plus + WooCommerce) are active! If this doesn’t work with your theme (or child theme), please try switching to default theme and adding it to the functions.php file.

Gabe, If you do not use WooCommerce please let me know and indicate which platform you use so I can create a version of the snippet for you.

I gotta say, no offence, but so far I am not impressed with this plugin. You can’t move the form without adding code to your functions.php file and it obviously has problems in the licensing section…. For $89 for ONE YEAR, I’m not really getting anything. So far, I am $89 US lighter and I don’t have a plugin that works.

@slightlynervous, sorry to hear you are not satisfied with the product so far. This same snippet worked for most of users in the past and it’s a bit strange that is not working for you folks here. I’m doing my best to help you here. Regarding the licenses issues, Did you open up a thread for that issue? From the errors you show seems like Event Ticket Plus is not active.

Please let me know if this works,
Best,
Nico

[Nico]

Oh! Thanks for clarifying, I was totally getting something different!

Per default there’s a log out link in Community Events pages. To conditionally add a ‘Log Out’ link to the menu of the site you can use the plugin: Menu Item Visibility Control (or a similar one).

Please give that a try and let me know,
Best,
Nico

[Nico]

Hey David,

Thanks for following up on this!

We are not allowed to log into client sites! Check this link about system information, that’s what I think will help me understand the issue.

Regarding the update, is the license key configured in WP-Admin > Events > Settings > Licenses ? If that’s configured but you still don’t get the update notice, try going to WP-Admin > Dashboard > Updates and click on the ‘Check Again’ button.

Thanks,
Nico

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