[Nico]

Howdy James,

Welcome to our support forums and thanks for reaching out to us!

I just checked our records and could find the order for the renewal, but for some reason the license expiry date wasn’t updated so I went ahead and did it manually. Please note that although the license was expired indeed, this doesn’t mean the plugin stops working!

Anyway, all should be set now.

Please let me know about it,
Best,
Nico

[Nico]

Hey Kate,

Thanks for following up! The code should be the following, you don’t need to change the field value, just add the terms to the array:


add_action( 'pre_get_posts', 'exclude_events_category' );
function exclude_events_category( $query ) {

if ( $query->query_vars['eventDisplay'] == 'upcoming' || $query->query_vars['eventDisplay'] == 'past' || $query->query_vars['post_type'] == Tribe__Events__Main::POSTTYPE && !is_tax(Tribe__Events__Main::TAXONOMY) && empty( $query->query_vars['suppress_filters'] ) ) {
$query->set( 'tax_query', array(
array(
'taxonomy' => Tribe__Events__Main::TAXONOMY,
'field' => 'slug',
'terms' => array('markets'),
'operator' => 'NOT IN'
)
) );
}

return $query;

}


Just to make sure we are on the same page, please note that the code above hides events from the selected slugs in the main events page. This snippet is not intended to work on the filter-bar.

When I view the markets category page, the workshops category (and sub-categories) still appear in the filter bar, which is what I’d like to avoid, if possible.

The code below shows how you can hide categories from filter bar for certain category pages, make sure to check if the category slug and names are correct!

/* Hide categories from filterbar */
function tribe_hide_filterbar_categories ( $values, $slug ) {

if ( $slug != 'eventcategory' || ! is_tax( Tribe__Events__Main::TAXONOMY ) ) return $values;

$cat = get_queried_object();

if ( 'market' != $cat->name ) return $values;

foreach ($values as $key => $value ) {

if( $value['name'] == 'Community' ) {
unset($values[$key]);
}
}

return $values;
}

add_filter( 'tribe_events_filter_values', 'tribe_hide_filterbar_categories', 10, 2 );


Best,
Nico

[Nico]

Howdy Joe,

Welcome to our support forums and thanks for reaching out to us.

Before we proceed with the issue troubleshooting can you please upgrade Event Tickets and Event Tickets Plus to the latest version (4.2.2). We’ve fixed a bug regarding ‘human readable tickets codes’ and QRs in the latest maintenance release and it might solve this issue as well.

Please let me know about it,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for following up Catherine.

When I set up the API no maps embedded at all so I removed it.

Well that’s puzzling. Did you check for any errors in the browser console?

I changed the venue to Kensington and the Google map still didn’t show.

Ok, so if I understand correctly no matter what venue you set for that event, it won’t display the map? Is this happening with this event or with others? If you create a new one and assign the same venue does it show the map?

I can’t see how it could be a theme conflict if it works on one but not another.

It would be good to discard any conflicts. This case doesn’t seem like a conflict to me either, but most of JS related errors arise from conflicts.

Have you tried to set lat & long values for the venue Wandering Community Resource Centre?

Have a great weekend,
Nico

[Nico]

Sure Gregory! WooCommerce supports PayPal payments out of the box, and there are more payment gateways you can add with Woo Extensions.

One thing I didn’t mention is that while we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

Have a great weekend,
Nico

[Nico]

Great to hear David! And glad you could solve this without too much hassle 🙂

Thanks for sharing your solution as well!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Have a great weekend,
Nico

[Nico]

Howdy David,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

I tried to reproduce this locally but I’m always seeing the event in day view (I’ve tried with ‘London/Timezone’ and with different UTC offsets for the event as well). Also, I couldn’t find any related bug in our backlog. This doesn’t imply the issue is legit, but we’ll need to investigate a bit to see what’s causing it!

Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Can you also please send a screenshot of the recurrence settings in the back-end for said event? Also, is this happening with other events (can you create a new event to test this if any existing events are like this one)?

One last thing, the plugins are almost up to date, but can you update theme to just released 4.2.2 version? This way we ensure we are on the same page regarding plugin versions for testing.

Please let me know about it,
Best,
Nico

[Nico]

Howdy Kate,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

What we need to do here is just hide ‘community’ events from the main ‘events’ page. Once you are view the community category all other categories will automatically excluded, so nothing to do on that front. Paste the snippet below in your theme’s (or child theme’s) functions.php file:


add_action( 'pre_get_posts', 'exclude_events_category' );
function exclude_events_category( $query ) {

if ( $query->query_vars['eventDisplay'] == 'upcoming' || $query->query_vars['eventDisplay'] == 'past' || $query->query_vars['post_type'] == TribeEvents::POSTTYPE && !is_tax(TribeEvents::TAXONOMY) && empty( $query->query_vars['suppress_filters'] ) ) {
$query->set( 'tax_query', array(
array(
'taxonomy' => TribeEvents::TAXONOMY,
'field' => 'slug',
'terms' => array('excluded-category-slug'),
'operator' => 'NOT IN'
)
) );
}

return $query;

}


Be sure to update the 'excluded-category-slug' for the right one in your site.

Please let me know if this works for you,
Have a great weekend,
Nico

[Nico]

Hi there Abby,

Thanks for reaching out to us! Interesting questions indeed 🙂

This is possible you just need to remove the_content filter and re-hook the display function into another filter or action:

/* Re-hook WooTickets form */
function tribe_rehook_tickets_form ( ) {

if ( ! class_exists('Tribe__Tickets_Plus__Commerce__WooCommerce__Main') ) return;

$tickets = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();

// prevent form to be printed in the_content
remove_filter( 'the_content', array( $tickets, 'front_end_tickets_form_in_content' ) );

// filter
// add_filter( 'custom_fiter', array( $tickets, 'front_end_tickets_form_in_content' ) );

// action
add_action( 'custom_action', array( $tickets, 'front_end_tickets_form' ) );
}

add_action ( 'init', 'tribe_rehook_tickets_form' );


Insert the script above in your theme’s (or custom theme’s) functions.php file! The script assumes you are using WooCommerce as the e-commerce engine, if that’s not the case we need to change the class name.

Please let me know about it and I can adjust the script for you,
Best,
Nico

[Nico]

Hi Gregory,

Thanks for reaching out and for your interest in our products 🙂

Is it only for WP or do you offer another. (My Own website)

Yes, our plugins are built for self hosted WordPress sites. This means you can use it on your own WordPress site, but not with your WordPress.com hosted site.

Can public users create events and request ticket sales and then go back and check how many tickets have sold.

Yes! For event submission you’ll need to use Community Events add-on, and to enable tickets for submitted events you’ll need Community Tickets, Event Tickets and Event Tickets Plus + WooCommerce.

I would like as little input as possible unless i am add an event myself.

You can edit the community events submission template to reduce the amount of information that the end-user can input.

Please let me know if these answers your question,
Best,
Nico

[Nico]

Hi Joe,

Thanks for reaching out and sorry to hear about this double purchase.

Please use the refunds form in our Refund Policy page. That will reach our inbox shortly and someone from the team will actually process the refund or ask additional questions if needed.

Please let me know if there’s anything else I can do for you,
Best,
Nico

[Nico]

You are welcome Malcolm 😉

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Have a great weekend,
Nico

[Nico]

Hi MOONSET,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will be happy to assist you.

Best,
Nico

[Nico]

Solo quería informarles que ahora si esta disponibles Event Tickets y Event Tickets Plus 4.2.2, el fix fue incluido y no deberían tener mas problemas con la metadata y los emails.

Espero su confirmación para cerrar este ticket!

Saludos,
Nico

[Author]

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