[Nico]

That explains it all!

Go ahead and ask for a refund via this form so you can buy the correct product 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hi John,

Thanks for reaching out to us! I’ll help you here…

Can you please try to use the numeric part of the URL? For Middleton-Tavern-109160135776868 → just use 109160135776868. Give it a go this way and please let me know how it goes!

Also, remember that pages are configured in WP-Admin > Events > Import > Import settings while single events are imported by ID in the Facebook tab of the import section.

One more thing, you can only import public unrestricted events! As the Facebook Events product page states: “You may not be able to import events that Facebook deems adult in nature, including breweries, bars, night clubs, and adult entertainment. The Facebook API dictates that only public, unrestricted events are importable at this time”.

Please let me know about it,
Best,
Nico

[Nico]

Hi there Terry,

Thanks for reaching out! I can help you here…

Can you please share a link to this message in your site? Not sure why it’s displaying that way!

Thanks,
Nico

[Nico]

Hi there Adam,

Thanks for reaching out to us on this!

There’s a simple snippet by Brian to address this issue → https://theeventscalendar.com/support/forums/topic/forcing-list-view-on-mobile-only/#dl_post-964243

Please let me know if his solutions works for you,
Best,
Nico

[Nico]

Hey Dylan,

Thanks for reaching out to us! I’ll help you see what’s going on with the search by location.

I’v checked the site but I’m not sure about how Australian addresses are formatted. Can you give me a sample of an event and the state it’s taking place and how’s that not found via search? Also can you please provide a screenshot of the venue settings? I would like to try and reproduce it locally.

Thanks,
Nico

PS: please don’t send the site credentials as we are not allowed to log into client sites!

[Nico]

This reply is private.

[Nico]

Hi Karly,

Thanks for reaching out! I took a look to the related thread and George’s reply as well. He still doesn’t have much to add, but I can try to see if there’s a workaround for this situation.

Can you please describe what you are looking for? Do you want the event to have at least 1 organizer? or to validate the fields in the organizer?

Please let me know and I’ll give this a shot,
Best,
Nico

[Nico]

Howdy Philip,

Welcome to our support forums and thanks for reaching out to us. Sorry to hear about this issue but hopefully we will find a work around it!

I couldn’t reproduce the issue in my local install, Does this happen when using a WordPress default theme like TweentySixteen?

While we look into this, adding this line to you theme (or child theme) functions.php file should prevent our plugin customize to activate:

add_filter( 'tribe_events_pro_customizer_is_active', '__return_false' );


Please let me know about it,
Best,
Nico

[Nico]

Hey Hans,

Thanks so much for the heads-up 🙂

I updated the link and also pinged Geoff on it.

I’ll go ahead and close out this thread, thanks again you the report.

Have a great week,
Nico

[Nico]

Hi there Nhu,

Welcome to our support forums and thanks for reaching out to us!

I don’t see any EventBrite Tickets add-on license in your account. Just to make sure we are on the same page, this add-on is required to actually enable the import/export of events from/to EventBrite. Once the add-on is installed and active on the site, the EventBrite API fields will be shown!

Please let me know about this,
Best,
Nico

[Nico]

Howdy Colleen,

Welcome to our support forums and thanks for reaching out to us!

Have you tried with the snippet in this knowledge base article: Change the wording of any bit of text or string ? It will change all occurrences of the matched text so might not fit if you are only looking for to change it in the back-end. If that’s the case plase let me know and I’ll try to adapt the snippet to just affect the back-end.

Hope you have a great week,
Best,
Nico

[Nico]

Howdy Constantino,

Welcome to our support forums and thanks for reaching out to us! I’ll help you here…

Just add the snippet below to your theme’s (or child theme’s) functions.php file:


/* Set a default category for facebook imported events */
function tribe_set_facebook_category ( $event_id, $organizer_id, $venue_id ) {
wp_set_object_terms( $event_id, 'cat-slug', Tribe__Events__Main::TAXONOMY, false );
}

add_action ( 'tribe_events_facebook_event_created', 'tribe_set_facebook_category', 10, 3 );


Be sure to change cat-slug for the real event category slug in your site!

Please let me know if this works for you,
Best,
Nico

[Nico]

Hey Richard,

Thanks for reaching out and for the heads-up about the solution that worked for you.

I’ve tested this locally (map view + invalid API key) and hopefully I’m not getting any errors (of course I’m seeing the messages in the console) and although the map is not showing the view works as expected, so not sure what was happening in your case but I’m glad it’s fixed now.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Have a great week,
Nico

[Nico]

Hey Jason,

Thanks for reaching out and for the heads-up about this display issue!

It’s indeed pretty simple to solve, this CSS snippet makes it right:

.datepicker {
z-index: 10!important;
}


Note that this is not happening with TweentySixteen theme and probably won’t affect your site. Mostly sure this is because our demo theme is a bit outdated, but I will report this to our dev team and hopefully it will be solved soon.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Chee,

Thanks for reaching out and for your interest in our products!

If i purchase a business licence for 3 sites, can i upgrade to agency when i have the 4th site, in view that i will have more sites in the future?

Sure, you can upgrade your license at any time 🙂

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Author]

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