[Nico]

This reply is private.

[Nico]

Thanks John! I’ll grab the info from that thread.

I could verify that this is not happening with iCal importer version 4.2.3, so go ahead and downgrade the plugin then you can re-import events. If you have a staging/dev site please test this with your feed before proceeding in the live site but it should correct the dates if you set the import to override existing events.

Thanks,
Nico

[Nico]

Hi John,

Thanks for getting in touch with us, and sorry to hear about your issues with the iCal importer plugin 🙁

First thing to do is downgrade the plugin to the previous version if this was working for you → Downgrading a plugin to a past version.

Regarding the issue with start date, we have heard reports of the same issue from other users and we are actively looking into it. Can you please send over the feed URL you are using in a private reply? I would like to try and reproduce this issue in my local test site with your feed. Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

Sorry for the hassle with the import, I’ve linked this thread with the bug report so you’ll get an update when we have more info to share.

Thanks,
Nico

[Nico]

PS: I touched base with one of our devs and he told me this is still true, the image EventBrite offers in it the API comes in this size.

[Nico]

Hi there @sparxoo,

Thanks for getting in touch with us! I reviewed the thread you mention, and I’m mostly sure the situation is the same now.

Unfortunately the ‘logo’ url that the API returns (take a look) comes in this size. This is why we added the image sync options to the plugin, using them you can prevent the image sync and add a bigger one to the WordPress event. Does this makes sense?

– After importing event, download the event image from Eventbrite and replace the small version in media.

The right way of doing this would be to set the image sync mode to: ‘Never synchronize this image’, after importing the event. Then saving the event. After that feel free to change the event featured image to the one you downloaded from the EventBrite site. I know this is not the ideal workflow, but if the API is limiting us from getting a bigger image then there’s not much we can do about it.

Anyway I’ll touch base with the devs to see if there’s a chance to improve on this.

Please let me know about it,
Best,
Nico

[Nico]

Thanks for the heads-up Matt! Glad to be of service 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Hope you have a great week,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for following up Stuart!

I just re-tested the snippet and I could confirm it’s working for me (in 2016 theme). Can you please try to copy the snippet to a plain text editor and then copy it over once again to your theme’s (or child theme’s) functions.php file? Sometimes copying directly from the reply can cause unexpected errors. Also, if you switch to 2016 or 2014 theme please note you will have to copy/paste the snippet once again to the active theme’s functions.php file!

Have you configured a Google Map API for the site (Setting up your Google Maps API)? Do you see any JavaScript errors in the browser console related to the GMaps API (https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis)?

I’m trying it out in 2016 theme, it would be great if you could try in it as well just to be sure we are on the same page.

Please let me know about it,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey Tac,

Thanks for the patience while I worked on this! I have an initial snippet I would like you to test:

/* Tribe, inject phone column header */
function tribe_inject_phone_column ( $columns ) {

// bail if no tickets column present
if ( !array_key_exists('ticket', $columns) ) return $columns;

return array_merge( $columns, array('phone' => 'Phone' ) );

}
add_filter( 'manage__columns', 'tribe_inject_phone_column' );

/* Tribe, inject phone column value */
function tribe_inject_phone ( $value, $item, $column ) {

if ('phone' == $column && 'woo' == $item['provider_slug'] ) {

if ( !class_exists( 'WC_Order' ) ) return '';

$order = new WC_Order( $item['order_id'] );
$billing = $order->get_address('billing');

$value = $billing['phone'];

}

return $value;

}
add_filter( 'tribe_events_tickets_attendees_table_column', 'tribe_inject_phone', 10, 3);


This should add the phone column in the front-end and populate the correct value in the column. Paste the snippet in your theme’s (or child theme’s) functions.php file and navigate to a front-end attendees report page with tickets. Do you see the phone column with the correct number for each ticket? Once we are done with this first part I’ll work on getting this value exported if possible.

Best,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for the follow-up @neuroticartist, sorry to hear the fix is not helping anymore 🙁

The work to get this issue fixed has already started but the solution is not ready yet. The plan is to ship this in the next maintenance release 4.3.6 coming out next week. If there’s a chance I can hand you a pre-release zip before the launch I’ll let you know.

Best,
Nico

[Nico]

Hey @tuberb,

Thanks for the patience! I talked about this with our devs and they are interested in knowing which specific line is the one returning the warning (there are many for each loops in that class) and also it would be great if you could share your system information with me so I can check if everything looks right on that end.

I’ll try to reproduce these warnings if possible and file a bug report for this to get fixed.

Best,
Nico

[Nico]

Thanks for the follow-up @bookitrep, and for clarifying a bit on this issue!

First step to debug this is to look for a 'tribe-events' folder inside your theme folder. If the folder is there, try to rename it to '_tribe-events' and see if this fixes the issue (which might probably be related to an outdated template override). In case renaming the folder works, then try to give the folder the original name and rename the files/folders in it following the same process the get to the file messing the calendar up.

Please let me know if the above helps,
Best,
Nico

[Nico]

Thanks for the heads-up Dan! Indeed the fix for this issue was included in 4.2.5. A team member always follows up with threads attached to fixed bugs after the release, but looks like your threads was missed.

Anyway thanks for letting us know, and glad to hear it’s fixed now 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Hope you have a great week,
Nico

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