Ticket Fieldsets option not showing when adding or editing an event

[Sam Barnes]

Hi, Im trying to add ticket firldsets to an event but the option is not showing when addign an event.

Ticket Fieldsets menu item is there and i can add fieldsets but there is no option to assign these to an event.

[Nico]

Hi there Sam,

Thanks for getting in touch with us! I’ll help you getting this right 🙂

Please start by checking out this article on ticket field sets and attendee information: Collecting attendee information.

I also recorded a quick video showing how to add existing fieldsets to tickets → https://cloudup.com/cBijQG8onzN

Please let me know if you can get this working,
Best,
Nico

[Sam Barnes]

Hi Nico,

Thanks for getting in touch. The issue seams to be that the attendee information checkbox is not showing, see the attached image.

Thanks in advance.

[Nico]

Thanks for following up Sam! This is quite strange and I’m not seeing any bug reports I can relate to it, so I’ll need you to troubleshoot this a bit so we can detect what is generating this issue.

First of all, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Are there any JavaScript errors visible in the console when you load up the edit event page? (Using your browser to diagnose JavaScript errors)

Also, are you adding tickets to Events or are you adding them to another post type like Posts or Pages?

Thanks,
Nico

[Sam Barnes]

Hi Nico,

Unfortunately, we don’t have a development area so switching themes and deactivating plugins is not going to be easy.

Looking at the browser console we get a javascript uncaught exception: query function not defined for Select2 undefined

However, its letting me switch between rsvp and woocommerce ticket types fine without errors.

Also, looking at the code, its actually loading the html for the attendee information however its got display:none on both table rows.

Tickets are only loaded onto events.

[Nico]

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[Sam Barnes]

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[Nico]

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[Sam Barnes]

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[Nico]

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[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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