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Hi there,
I just wanted to check in on your issue you here and see if you still need help? We are now getting back to within our 24 hour goal of replying to tickets – so let us know if there is still something we can help with.
Neill
Hi there,
Sorry for the delay in getting back to you. We have had limited support over the holidays and just getting back to our normal 24 hour support timeframe. I just wanted to touch base with you as I took a quick look at your site that you registered with and it looks as though the plugin is now running? If that is the case let us know, if not we’re more then happy to help. Maybe you can let us know about the new hosting environment and how you went about transferring everything.
Look forward to helping you if you still need it, apologies again for the delay.
Neill
Hi There,
Thanks for the copy of the code. Let me touch base with a developer here on the team and see what he thinks. Should be able to get back to you pretty quickly.
Thanks
Neill
Hi Liblogger,
Just touching base with you now that we are in the new year. If you have had a chance to look at this issue again please let us know what the outcome was. No rush though, just want to make sure we’re still concerned in resolving this for you.
Neill
Hi dmuuc,
Thanks for getting in touch. Sorry you were having some issues with the plugin.I just took a look at the page in question and I can see an event for the 8th on the Full Calendar entitles “Simple Suppers” (screen Shot: http://d.pr/i/6jY0) and I can see it on the sidebar upcoming events (screen shot: http://d.pr/i/7Ogk)
Either the issue has been resolved – or maybe I mis-understood? Either way happy to help just point me in the right direction 🙂
Hi Klara – sorry to see that you are having a few issues with the plugin.
Can you give me a little background before we delve into the issues? Firstly, can you tell me if these issues are as a result of the recent upgrade? Did the events calendar work correctly on your site before.
Also I’d need you to check real quick to see if any plugins are creating a conflict and causing any issues somewhere along the line. Best way to check that is to deactivate them all and see what the events page looks like at that point. If you find it fixes some of the issues, be sure to make a note and then reactivate the plugins one at a time to see which one might be causing the issue.
My initial thought is that the issue might very well be with the theme – but it would be good to rule out any foul play with the plugins first.
Another step to take is take a look at the Event Calendar Display Settings here: http://d.pr/i/SV0R – You may have a few more templates to choose from then in this screenshot (this screenshot was taken with the 2013 theme), and if so maybe try a few different templates to see if they make any difference.
Let me know what you find after taking a few of those steps and we’ll see if we can dig a little deeper at that point.
Hi Sebastian,
Can you tell me how you have set the date format in WP Â – Maybe a screenshot of how you have that setup in the settings > General page? If it is a Custom setting maybe give us an idea of how you formatted it?
Neill
Thanks Sebastian,
I’ll close this one out and work of the other thread. We test pretty extensively with these issues to make it usable for customers like yourself – so hopefully we can get to the bottom of this and let you get back to recommending it to all your customers 😉 Thanks for your kind words!
Neill
Hi There,
Just double checking in this thread too if you are all set or if you still need help with this issue. Let me know and I’ll be happy to help.
Neill
<p>Hi there, </p><p>Just wanted to check in on this issue and see if you got this resolved? Let us know if we can help in any way.</p><p>Neill</p>
Hi Mandy,
Glad to hear that worked. Would you mind opening a separate post for the sidebar issue. That way we can make sure anyone else that might have the same issue finds the thread easily and can see how it develops.
I’ll close this one out as resolved in the mean time. Thanks
Neill
Hi Sebastian,
I replied in another post with the similar issue – are you saying that this only occurs in the pro version?
If so is this post in addition to the last post or are you considering this a separate issue? If this in fact effect more then just the December events like you noted here: https://theeventscalendar.com/support/forums/topic/december-events-using-wrong-date-format/ – please confirm and we will just work off the one ticket for now and see if we can dig a little deeper for you.
Neill
Hi Sebastian,
I replied in another post with the similar issue – are you saying that this only occurs in the pro version?
If so is this post in addition to the last post or are you considering this a separate issue? If this in fact effect more then just the December events like you noted here: https://theeventscalendar.com/support/forums/topic/december-events-using-wrong-date-format/ – please confirm and we will just work off the one ticket for now and see if we can dig a little deeper for you.
Neill
