[Josh]

Hey Cindy,

Thanks for following up here!

You can add that snippet to your child theme’s functions.php. If you don’t have a child theme created for your primary theme and/or are uncomfortable with adding code to your site. You could add the snippet using a plugin such as https://wordpress.org/plugins/code-snippets/.

Let me know if this helps.

Thanks!

[Josh]

Hey Inbar,

Thanks for reaching out to us here!

Was there an existing thread that you were referring to that this was an elaboration upon? If not, would you mind giving a little more detail about the issue you’re experiencing here and the steps to replicate? Also, would you mind sharing the system information for the associated site in a private reply here. I didn’t notice the error on the link to the community events form you provided in the details above.

Thanks!

[Josh]

Hey Mark,

Thanks for reaching out to us!

Unfortunately we are unable to handle support requests in this forum here.

You can reach out on our forums on WordPress.org or if you have a premium forum account here you can login and post to our PRO forum.

Thanks!

[Josh]

Hey Lucy,

Thanks for reaching out to us!

To clarify on this one, for the two different days are the two times within those days the same for each day? Also, are the two different days consecutive days or are you looking for the ability for them to be random?

The lack of ability to add a different time on the “Date” recurrence is definitely a limitation in this particular situation. We do have a request for this that you can add your voice to here.

Thanks!

[Josh]

Hey Fred,

The file can be found at src > views > modules > meta.php within the main “the-events-calendar” plugin folder (wp-content > plugins > the-events-calendar > src > views > modules > meta.php) you can then copy that file to your theme at “/themes/language-school-child/tribe-events/modules/meta.php” and remove the lines there.

Let me know if this helps.

Thanks!

[Josh]

Hey Erik,

Thanks for following up with us!

I tested both of those links and also got errors. However, looking into them further it looks like both of the calendars are showing errors on the feed side. For example, if you go to https://calendar.google.com/calendar/ical/366cv9neg6be61v9brlt3mvir8%40group.calendar.google.com/public/basic.ics directly, you’ll see the “feed processing error” on the google calendar page.

As a further test here, does using http://wpshindig.com/events/?ical as the feed URL allow you to see events available for import?

Thanks!

[Josh]

Hey Fred,

Thanks for following up here!

I took a closer look at your site and it appears that all the categories are getting queried there and are listed in that section, however it looks like there is a CSS issue at play here that is causing the overflow there to be hidden rather than showing when you scroll.

The conflicting CSS is the “overflow: hidden” that is added within your theme to the “#middle ul, #bottom ul, #middle ol, #bottom ol” selectors. If you add the following to your theme’s stylesheet it should help to resolve the issue:

.tribe-events-filter-group ul {
overflow: auto!important;
}

Let me know if this helps.

Thanks!

[Josh]

Hey Mat,

Thanks for following up here!

Looking at your system information here it looks like you’ve got just the Core plugin as well as the Pro version of the plugin activated on this site. Therefore, is it safe to assume that the costs you’re looking for are directly associated with the event and not to tickets for the events?

If so, here’s how you can get the information you’re looking for:

1. Log in to your phpMyAdmin account for the site
2. Go to the associated database for the site and click on the “_postmeta” table (will have a prefix associated with it that you assigned when creating the site, usually “wp_” so “wp_postmeta”
3. When you’re in that table, click the “Search” option at the top of the page (https://cloudup.com/c7weNFef-ei)
4. When searching, use the “meta_key” field and search for “_EventCost” (https://cloudup.com/cA3_M_9BpiY)
5. When the results are shown, navigate to the bottom of that list and click on the export options under the “Query results operations” section (https://cloudup.com/ciFJjs6LTG7)

Let me know if this helps.

Thanks!

[Josh]

This reply is private.

[Josh]

Hey Terry,

No problem. Happy to help!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Lorilee,

Sure thing, you can send a copy of the database to support[at]theeventscalendar.com and note that you would like the email sent to “Josh”.

Also, could you provide the full system information in a private reply within this thread as well?

Thanks!

[Josh]

Hey Yury,

Yes we definitely want to get this one resolved so that the calendar works in any date format. I’ve got a bug ticket created for this issue and our team will be working to get this issue fixed in an upcoming release.

In the meantime though, I tested the issue on mobile (using your site as the test site) and was unable to replicate the issue on my iPhone. It may be that you need to hard refresh the site on your phone? You may have been seeing a cached version of the site that was still trying to use the other date format?

Thanks!

[Josh]

Hey Joanna,

Thanks for following up here!

Can you recall the specific steps you took to replicate that display above? Also, if you’re able to replicate it, can you paste in the full URL that for the view when it shows that message?

Thanks!

[Josh]

Hey Samuel,

No problem! I’m glad you were able to get to the root of the problem here.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Janet,

I believe our team was able to get you squared away via email, I’ll go ahead and close this thread.

Thanks!

[Author]

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