[Josh]

Hey Fred,

Thanks for following up with us here.

I’m looking back over your site in light of this and I’m not sure I’m following what you’re looking for here. I may be misunderstanding here but it appears that the filters are currently showing more than 5 categories to select from within the Filter?

Thanks!

[Josh]

Hey Indy,

I don’t have a set time that I could give for that at this time. I have reached out to our development team to get some further input on this particular issue though and will follow up when I hear back.

Thanks!

[Josh]

Hey Samuel,

Thanks for reaching out to us!

Does the calendar show only 5 events total without any pagination to view more future events? Also, if you have a link available, would you mind providing a link to your site where you’re experiencing this issue so I can get a closer look at that one here?

Thanks!

[Josh]

Hey Steven,

Thanks for reaching out to us!

Unfortunately there isn’t any solution built into our plugins to allow for this. However, you could accomplish this with a little bit of customization. Or you could also add a suggestion for this feature on our UserVoice page.

To help get you pointed in the right direction here, you could pursue a solution that:

• Checked if the current user is a logged in user
• Checks to see if any filters have been applied to the view via the filter bar
• Adds a button above the filter bar that says “Save this filter”
• Upon clicking that button, you could save the current URL and Query string (generated by the filter bar plugin) as a piece of custom meta for that user’s profile
• You would then need a link to show any previously saved queries for that user to select

I’m sorry I’m not able to give you a complete solution here, however, hopefully this helps to get you pointed in the right direction.

Thanks!

[Josh]

Hey Erik,

Thanks for reaching out to us!

I’m sorry to hear about the issues you’ve experienced. When getting the iCal link, are you following steps similar to the “See your calendar (view only)” tab here?

Also, would you mind sending over a link of one of the calendars that you’ve tested so I can test with one of the same feeds you’ve tried generating?

Finally, if no feeds are able to be read, have you tried following our Testing for Conflicts procedures to see if there are any conflicts at play with another plugin or your active theme?

Thanks!

[Josh]

Hey Mat,

Thanks for reaching out to us!

I tested on my local install but was unable to replicate the issue here. I see that George similarly was unable to replicate the issue as well on the previous thread. It looks like you are using the latest versions here, so the issue could be a resource problem with the server trying to process and export a single file for the 7000 events.

As an alternative, do you have access to a too such as phpMyAdmin for your site? This will allow you to do some quick searches and exports of data directly from the database. If you’re not sure, try reaching out to your hosting provider to see what options they have for you there. We can then help get you pointed in the right direction for how to get the information you’re looking for from there.

Let me know if this helps.

Thanks!

 

[Josh]

Hey A K,

Thanks for following up with us here! I’d be happy to help get you pointed in the right direction for this one.

To start, you’ll need to do a little customization to the sites where the events are coming from – the site that does NOT have the iCal importer installed on it.

What you’ll need to do is add a function to the functions.php file within the child theme activated for that site. This function will allow for you to add a variable in addition to the “?ical=1” to the query string for setting the category on the URL that is added to the import settings on the site receiving the events.

Take a look at the snippet here https://theeventscalendar.com/support/forums/topic/pull-feed-from-event-category-from-one-site-to-another-site/#dl_post-1135922

This should be what you’re looking for and what would need to be added to the source site functions.php file.

Let me know if this helps.

Thanks!

[Josh]

Hey Fred,

Thanks for reaching out to us!

Sure thing! You can definitely remove the Venue (and map elements) from the event details by utilizing our Themer’s Guide and copying the src > views > modules > meta.php file into your theme and deleting a few lines there. Currently, with the latest version of the plugin, you can remove lines #64 – 65 from that template:

tribe_get_template_part( 'modules/meta/venue' );
tribe_get_template_part( 'modules/meta/map' );

Let me know if this helps.

Thanks!

 

[Josh]

Hey Linda,

Thanks for reaching out to us!

If I’m understanding you correctly, it sounds like when selecting the style structure that you like it doesn’t included the need styling to allow the content to display around the featured image for the event within the List view rather than stacking below the image?

If so, I believe the missing element here would be the width that is added to the excerpt content there. You can add the width with the following CSS:

.tribe-events-list .tribe-events-event-image+div.tribe-events-content { width:67%; }

Let me know if this helps.

Thanks!

[Josh]

Hey Austen,

I wanted to follow up here and let you know that we did push out a fix for some of the issues around recurring events that we were able to replicate. Try updating to version 4.2.2.1 of Events Calendar Pro and see if that resolves the issues you’re experiencing here.

Let me know if this helps.

Thanks!

[Josh]

Hey Jonathan,

Thanks for reaching out to us!

We don’t currently have this feature built into the Community Events plugin, however you could integrate with another plugin such as Restrict Content Pro (or any other membership plugin) that you could then use to set up a template to allow only subscribers or members of a certain membership level to access the community events submission form found in our plugin.

Let me know if this helps.

Thanks!

[Josh]

Hey Terry,

Thanks for reaching out to us!

You can adjust the URL for the calendar (main view and single view) using the Events Slug options within the Events > Settings > General tab (https://cloudup.com/cxjxXpDTE7q).

Let me know if this helps.

Thanks!

[Josh]

Hey Austen,

I’m sorry to hear about this!

To help us investigate, can you do the following things?

1. Please share a screenshot of the complete “Time & Date” section of the problematic event on its edit screen. This is the section of the edit-event screen where the recurrence information is located. As an example of the type of screenshot I am referring to, here is a screenshot of the “Time & Date” section of an event on my own site → https://cloudup.com/csUNd9JZAWY

   If you share a screenshot like that, then it will be very helpful!

2. Can you confirm if this issue only seems to affect a certain recurring event, or certain recurring events? Or does it seemingly affect ALL recurring events? If only one event or a few, can you share links to these specific events on your site?
3. Last, but certainly not least, can you post your complete, un-edited System Information to this thread? You can click “set as private reply” before submitting that reply if you would like to keep that information hidden from the public (so that only you and the support team here can see it). Here is how to post that information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

If you can provide these details, it will help us investigate this and work towards a fix.

To help temporarily, you can download the previous version of the plugin from your account here http://theeventscalendar.com/my-account/downloads. You can then access your website via FTP and delete the current version installed on your site and replace with the previous version you downloaded here.

Let me know if this helps.

Thanks!

[Josh]

Hey Janet,

I am honestly very sorry to hear about the issues that you have experienced when using our plugins. You can request a refund at the previously provided link and I will reach out to the team about it. However, I’m not even sure it is possible to process a refund through our payment processors this long after the original transaction.

The problem with addressing and fixing these recurring events issues has been that we, as a team, have mostly been unable to recreate the issues. Anything that we are able to recreate, we can create a bug ticket for and our developers can address.

The best we can do in these cases here is to offer to help clean up the recurrences from the database dump and help you to re-upload, however, in this case you notified us that you cleaned up the recurring event when sending over the database. And trust me, I do understand and sympathize with how much of a pain that can be. From there, we can watch to see if the issues occur again or if there are any commonalities between the sites that may point us in the direction for recreating the issues.

I know it may not seem like much at this point but I’m still happy to help with using the plugin and the recurring events feature. Looking through the database, it appears that the recurring events had been working for the site until the one event started causing issues. There was a suspicion here on your part that this could have been a conflict with another plugin running in the background on your site. Were you able to test whether that was the case after deactivating that plugin?

[Josh]

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