Problems with 4.2.2 and recurring events

[Austen Espeut]

I’m having problems with 4.2.2 and recurring events how can I get back to 4.2.1 ?

Austen
http://chippenham.info/calendar/

[Josh]

Hey Austen,

I’m sorry to hear about this!

To help us investigate, can you do the following things?

1. Please share a screenshot of the complete “Time & Date” section of the problematic event on its edit screen. This is the section of the edit-event screen where the recurrence information is located. As an example of the type of screenshot I am referring to, here is a screenshot of the “Time & Date” section of an event on my own site → https://cloudup.com/csUNd9JZAWY

   If you share a screenshot like that, then it will be very helpful!

2. Can you confirm if this issue only seems to affect a certain recurring event, or certain recurring events? Or does it seemingly affect ALL recurring events? If only one event or a few, can you share links to these specific events on your site?
3. Last, but certainly not least, can you post your complete, un-edited System Information to this thread? You can click “set as private reply” before submitting that reply if you would like to keep that information hidden from the public (so that only you and the support team here can see it). Here is how to post that information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

If you can provide these details, it will help us investigate this and work towards a fix.

To help temporarily, you can download the previous version of the plugin from your account here http://theeventscalendar.com/my-account/downloads. You can then access your website via FTP and delete the current version installed on your site and replace with the previous version you downloaded here.

Let me know if this helps.

Thanks!

[Josh]

Hey Austen,

I wanted to follow up here and let you know that we did push out a fix for some of the issues around recurring events that we were able to replicate. Try updating to version 4.2.2.1 of Events Calendar Pro and see if that resolves the issues you’re experiencing here.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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