[Josh]

Hello magpivo,

Thanks for reaching out to us!

You can use the “tribe_events_ical_export_text” filter to modify the text that is displayed within those buttons. You can see the source for that filter within the “lib” ->”tribe-ical.class.php” file within the core events calendar plugin files.

This should get you pointed in the right direction for customizing that text. Let me know if this helps.

Thanks!

[Josh]

Hello Paul,

Thanks for reaching out to us!

It sounds like you’re using this in conjunction with our Community Events plugin? If so, you can update a list emails to be notified whenever a new event is submitted. This can be done under the “Events Settings” -> “Community” tab and within the “Alerts” section there.

If you aren’t using the Community Events plugin can you give me more details on what action would initiate the notification to the Editor?

Thanks!

[Josh]

Hello corpassets,

Thanks for reaching out to us!

Our ticketing system used to actually generate PDF versions of the tickets and emailed them to purchasers. However, this approach was abandoned in favor of the current system for accessibility and ease of customization considerations.

If you would like, I can track down an older copy of the plugin and you can use that as a starting point for recreating the former PDF approach?

I’m sorry I wasn’t able to give you a direct solutions, however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello Marcia,

Thanks for following up!

You can now add your license key to the site that you would like active on your subscription plan. You can do that by navigating to the “Event Settings” -> “Licenses”  tab within your site’s WordPress dashboard and adding your license key there.

Thanks!

[Josh]

Hello centreamuza,

I understand the frustration and apologize for the inconvenience.

However, hopefully this gets you to the point where you’re able to create the tickets and allow users to purchase for your current campaign? I’ve logged this issue into our ticketing system and we’ll notify you when and if a better solution is established in a future release.

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new ticket.

Thanks!

[Josh]

Hello calach,

Thanks for clarifying!

You can definitely accomplish this with some custom development. An approach that comes to mind first would be to follow the Themer’s Guide and wrap the single views in an “is_user_logged_in()” conditional. If not, you can supply the login and registration forms.

To modify the view on the calendar, you’ll need to add some sort of “Private” indicator for the event that you can test against in a similar fashion for the addition of the “Private Event” title.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello festivalmareaalta,

Thanks for the input Andy! You’re right this definitely looks like it is some sort of javascript error however however I’m also not seeing any details of it showing up in dev tools.

Quino, there are some known conflicts with the WPML plugin. Does the calendar display properly with WPML disabled? I know that isn’t an ideal solution but will help us to narrow down what the conflict is.

Thanks!

[Josh]

Hello jaynewest,

Thanks for following up with us!

There are several options for removing the footer sections that you’re describing however the simplest approach will be to hide that section with CSS on the event templates. This can be done by prefacing all the sections that you would like hidden with “.tribe-theme-child-rttheme18-child” in your theme CSS file and adding “display:none” to that element. An example of this would be:

.tribe-theme-child-rttheme18-child .footer_widgets {
display:none;
}

This should point you in the right direction for cleaning up the templates the way you would like. I’ll go ahead and close this ticket since we are unable to supply full customization support within the forums. If you have any further questions, please don’t hesitate to open a new ticket.

Thanks!

[Josh]

Hello janehardwickecollings,

Thanks for reaching out to us!

There appears to be a javascript error on this page that I’m unable to narrow in on. By chance have you followed the Testing for Conflicts procedures to see if there is a theme or plugin conflict causing this issue.

Let me know if there is something that comes up as being the culprit when following those steps.

Thanks!

[Josh]

Hello janehardwickecollings,

Thanks for reaching out to us!

I’m not positive as to what the original display was however I believe you can get the templates to display properly with a minor CSS change that can be added to your theme or child theme. You can add a top margin (similar size to the height of the blank image you’ve added) to the “#tribe-events” element.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello Richard,

Thanks for reaching out to us!

There currently isn’t an integrated solution for providing custom information like this within our ticketing plugin. If you like you can add (or “up” vote) this feature request on our UserVoice page for our developers to consider.

Until then, there are some options to add some additional fields on the checkout form to collect this information from your users. There are some plugins available from WooThemes as well as in the WordPress.org repository that may be able help you with integrating this feature.

Let me know if this helps.

Thanks!

[Josh]

Hello Richard,

Thanks for reaching out to us!

You should be able to accomplish this by reordering the tickets under the “Products” custom post type. You can try any of the free, third-party options available on the WordPress repository to see if they work with the WooCommerce products.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello Marcia,

Thanks for reaching out to us again!

I checked the forum and found the previous post you’re referring to. Did you have a chance to follow the suggestion from that post and remove the site from the management page on our site? You can then re-enter the license key on your current site that you’re noticing the issue.

Let me know if that resolves the issue for you.

Thanks!

[Josh]

Hello Jeremy,

Thanks for reaching out to us!

This is a very strange and uncommon issue to be having. Thanks for attaching your site information as well! That helps to eliminate a couple of causes I would have suggested from the start.

To be certain, have you completed the Testing for Conflicts procedures? This will help to determine what may be causing the conflict.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello centreamuza,

I’m sorry for the delayed response. We usually don’t monitor the forums during the weekend and whenever a new comment on the thread is added it gets positioned as a newer thread in our queue. This means it’ll take longer for a response.

Unfortunately you are correct that there are some compatibility issues with our plugins and the WPML. I did some research and saw that there is a potential “fix” for the problem you’re having by disabling translations for products. Can you try disabling translations on products within the WPML settings and let me know if that works for showing the tickets?

Thanks!

[Author]

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