[Josh]

This reply is private.

[Josh]

Hello rhynocerology,

Thanks for following up with us!

I don’t have an estimated time that this will be resolved. I’ll ping the developers and try to get more information for you shortly.

Again, I’m sorry for the inconvenience this issue has caused but rest assured it is on our radar and our developers are looking into the issue.

Thanks!

[Josh]

Hello rjweb786support,

I’m sorry we weren’t able to get this resolved for you. Hopefully we’ll be able to get the tutorials together quickly so you’re able to use the plugin again in the future.

You can definitely request a refund by emailing your original receipt to pro [at] tri.be.

Let me know if there is anything else that I can do to help.

Thanks!

[Josh]

Hello veruska,

Thanks for reaching out to us!

The photos added to Facebook don’t need to be of a specific dimension, however it is better if they fit some of the default Facebook image sizes.

When importing, there should be a notice that displays why an image failed to import from Facebook. Have you seen any consistent warnings for failed image imports? Could you send a screenshot or the text from one of those warnings?

Thanks!

[Josh]

Hello carnfield,

Thanks for reaching out to us!

I’m sorry for the confusion on the recurring events support for the WooCommere Tickets plugin. We do have a note about the lack of support for recurring events on the plugin page within the “Roadmap” section of that page. However, I do see how this can be overlooked when making the purchase.

That being said, we are actively  rewriting the plugin to have support for recurring events. I don’t have a specific ETA for this feature but it is the top priority for an upcoming release of the plugin.

Again, I’m sorry for the confusion and inconvenience. Let me know if there is anything else that I can do to help.

Thanks!

[Josh]

Hello yungraphik,

Thanks for reaching out to us!

I took a look at the site and it looks like this is due to some custom styling. You can add the following CSS to your theme or child theme and it should resolve the issue for you.

body .woocommerce .quantity .minus { float:left; position:relative}

body .woocommerce .quantity input.qty { color:#fff; }

Let me know if you have any further questions.

Thanks!

[Josh]

Hello washingtonassist,

Thanks for reaching out to us!

This is definitely a strange issue to be having. Is this occurring on all ticket emails or just happening sporadically?

As an initial step, can you verify that you’ve completed the Testing for Conflicts procedures to ensure this isn’t a plugin or theme conflict?

Thanks!

[Josh]

Hello glendraeger,

Thanks for reaching out to us!

You should be able to follow the upgrade process on one of the accounts. You’ll then have a new license key for your Developer’s License that can then be added to your current sites to allow for plugin updates on all of your sites.

Let me know if you have any further questions that I can help with as you look to upgrade your account.

Thanks!

[Josh]

Hello sharon,

Thanks for following up with us!

Would you mind providing us with login information to your site in a private response so we can take a closer look at the issue?

Thanks!

[Josh]

Hello filadelfia,

Thanks for following up!

I tested out locally with a fresh install using The Events Calendar and Pro versions 3.7. I created several recurring events and then removed a couple of dates out of the sequence by editing them as single events. Unfortunately I wasn’t able to recreate the issues you’re seeing when updating to version 3.8. The events remain out of sequence as expected and there isn’t a warning about editing all events within the sequence when editing these modified events.

As an initial step in diagnosing, would you mind following the Testing for Conflicts procedures to see if there is a conflict with an existing plugin or theme that is causing the issue?

I’m sorry for the inconvenience but hopefully we can get this sorted out for you.

Thanks!

[Josh]

Hello aldf,

Thanks for following up with us and posting the solution that you’ve found! I’ll pass this along to one of our developers to let them review the solution in light of this specific 404 issue.

Thanks!

[Josh]

Hello Heather,

Thanks for following up with us and getting us an updated URL.

You’re right, by default the featured images should be displaying on the List view. I apologize for the misunderstanding.

As an initial step, do you mind switching to a default theme (such as the TwentyTwelve theme) and see if the featured images are showing in the list view with that theme active?

If so, this may simply be an issue with your theme’s custom display of the list view. Check with the theme developer and see if they’ve updated the theme for compatibility with Events Calendar version 3.8.

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Josh]

Hello claghorn,

It’s not necessarily a styling issue as it is a structural one. If you open the plugin files for the core Events Calendar plugin and navigate to “views” -> “default-template.php” and then compare to the page.php file within your current theme. You’ll notice that there is a difference in the containing wrapper. Your theme may be styling based on wrappers that are applied to your page.php file but not the default template from the plugin.

A further option that may work would be to follow the Themer’s Guide and copy the default-template.php file from the plugin into your theme and copy the wrapper from your theme’s page.php file into this new default-template.php file. You could then try the Default Events Template again within the plugin settings.

Let me know if this helps.

Thanks!

[Josh]

Hello vinvalentino,

Thanks for following up with us!

I’ll go ahead and close this ticket. If you have any further questions or if you get a different response from the theme developer, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hello yogadevo,

Thanks for following up with us!

It looks like your theme may have a custom view for the events listing. Within your theme, check to see if there is a “tribe-events” folder. Within this folder you may either see a list.php file or a list folder with files within it. Look through these files and see if you can find the source for the “Join” button. You can then modify the text there (or preferably within a child theme).

I’m sorry I wasn’t able to give you a direct response however I hope this was able to point you in the right direction.

Thanks!

[Author]

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