[Josh]

Hey Donna,

Thanks for reaching out to us!

I tested on my local install but was unable to replicate the issue you’re describing. Have you tried following the Testing for Conflicts procedures to ensure that the issue isn’t a conflict with an active plugin or your existing theme?

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

Unfortunately it looks like this “All Day” text is something that is controlled by your active theme. To find the source for that section, open your theme files and find the folder entitled “tribe-events”. You should see a single-event.php template within that folder that should have the code which displays that “All Day” text for the event.

Let me know if this helps.

Thanks!

[Josh]

Hey Liz,

Thanks for reaching out to us!

It sounds like there may be some potential customizations made within your active theme that are now causing some conflicts. You can check this by looking into your theme files and seeing if there is a “tribe-events” folder. You could then check to see if there is a single events template in that folder overwriting the default file from the plugin.

Out of curiosity, which version of the plugin did you update from?

Thanks!

[Josh]

Hey kamahala,

Thanks for reaching out to us!

I’m not familiar with qTranslate however all of the strings within our plugin should be translation ready which can be seen when using a different default language for your WordPress install. Were there any strings that you noticed that were not translation ready?

If only the month is being translated, it sounds like there may need to be some customization with the qTranslate to get it to apply to all text available within our plugin. Unfortunately that would be beyond the scope of what we’re able to provide here in support.

Thanks!

[Josh]

Hey Cindy,

Thanks for reaching out to us!

I understand the frustration with the incompatibility with the X theme. This is something that we’ll be looking into for a possible tutorial topic to address the incompatibility and provide solutions. I’m not sure when something like this will be released but it is on our radar.

Unfortunately, in the meantime we’re unable to provide specific customization requests to address theme compatibility issues here in the forums.

I apologize for the inconvenience.

Thanks!

[Josh]

Hey Karen,

Thanks for reaching out to us!

It sounds like you’re referring to special characters breaking the export to iCal? If so, that issue has been addressed and has been marked as completed.

Are you noticing issues with the export? If so, I’d love to get more detail on the exact issue you’re noticing so I can test to ensure another similar problem has crept up on us.

Thanks!

[Josh]

Hey Ryan,

Thanks for reaching out to us!

This is definitely a great question and concern. We’ve recently had the plugin reviewed by an Accessibility expert and we’re actively putting together a plan to make the plugin accessible as well as ensure that accessibility is part of our continued Quality Control processes.

Unfortunately we do not have a specific timeline for when this work will be completed. I’ve added this thread to our internal issue for tracking the progress on the accessibility of our plugin. We’ll notify you on this thread as we get closer to releasing these updates.

Thanks!

[Josh]

Hey Ulf,

Thanks for reaching out to us!

I definitely understand the need for what you’re describing, however we don’t have anything built into the plugin that will currently allow this type of control. To get what you’re needing, you can use a capability management plugin such as https://wordpress.org/plugins/capability-manager-enhanced/ that will allow you to more granularly control what the different roles on your site have the capability to do. With this, you can give roles other than the administrator the ability to add/edit events.

Let me know if this helps.

Thanks!

[Josh]

Hey Magdalena,

Thanks for reaching out to us!

I took a look at the site and it looks great! However I did notice it to be a bit sluggish and had some pages that were unable to load (not 404 pages but server issues). Unfortunately it sounds like this site may have outgrown the current hosting plan on GoDaddy. If you’ve got a site with a lot of products and events it can definitely have an impact like this. Just from a quick look at the first “Shop” page it looks like there are over 500 products on the site? Also, from a brief look at the calendar, it looks like that is pretty active as well.

Have you had a chance to look at the specifics of the current hosting plan and compare it to their new WordPress specific hosting https://www.godaddy.com/hosting/wordpress-hosting.aspx?

For the 404 issue, if you go to Settings > Permalinks and re-save the permalinks setting does the 404 of the single events persist?

Thanks!

[Josh]

Hey Barry,

Thanks for reaching out to us!

I tested out the discounts on an event ticket on my local install and was able to complete a purchase successfully. A couple of quick questions to ensure I’m testing the same thing you’re experiencing:

• Are you solely using the built-in Discount functionality available within EDD to manage the discounts or is there an additionally add-on you’re using to add more flexibility to those discounts?
• Is the discount a blanket discount or did you add parameters that required multiple items to be added to the cart or exclude any items from being used with this discount? https://cloudup.com/cF-4vkoxQQI

Thanks!

[Josh]

Hey Joerg,

Thanks for reaching out to us! I’d be happy to help!

You can definitely modify the “default-template.php” view by following our Themer’s Guide to add the file in your theme. You could then do something like https://gist.github.com/BeardedGinger/503878eade46b93dea84 to get the sidebar to display on the Organizer and Single Event pages.

One note though, this snippet won’t be a perfect fit for your theme. You’ll need to determine how your theme builds the full-width vs pages with sidebar views. With the snippet, I’ve provided an additional class that gets added to the event wrapper. You’ll need to use that class ( or determine different if your theme allows) to style the page so the main content and sidebar display side by side as you would like.

I hope this helps.

Thanks!

[Josh]

Hey Chauntelle,

Thanks for reaching out to us!

I’d be happy to help you out! To start, was this the specific snippet that you added to your theme’s functions.php file https://theeventscalendar.com/knowledgebase/configuring-eventbrite-tickets-to-use-eventbrite-co-uk/?.

If so, it looks like there may have been some changes in the Eventbrite API that we’ll need to go back and address in that tutorial. In the meantime, does the event import if you replace the previous snippet with the following http://pastebin.com/A9X9K9gg (updating for your domain structure)?

Let me know if this helps.

Thanks!

 

[Josh]

Hey James,

I’m glad you were able to find a temporary solution! Looking at this further I noticed the issue you mentioned about not being able to easily remove the link being added to the title.

I created a gist of the “organizer.php” with the updated Organizer name without the link applied to it. You can find that here https://gist.github.com/BeardedGinger/b62b0d022412c3e2b010.

Let me know if this helps.

Thanks!

[Josh]

Hey Catherine,

I apologize for the confusion. The “wp_config.php” file will be found in the root of your WordPress install, not within the theme files. This is along with the wp-admin, wp-content, and wp-includes folders as well as all the other default WordPress files. By doing this, we’ll most likely get the info we need to figure out where the conflict for the titles missing the dates is occurring however this will not address the tooltip issue.

Looking into the theme I didn’t see anything that stood out as obvious that would be affecting the tooltip within the theme’s stylesheet however it is my suspicion that is where the conflict is occurring. Unfortunately too much more would be stepping into the realm of customization with the current theme to make it compatible that is beyond the scope of what we’re able to provide in support.

Let me know if you have any further questions on the WP_DEBUG setting. When you get it set let us know and we can take a look at the error to help get you pointed in the right direction for the conflict.

Thanks!

 

[Josh]

Hey,

Thanks for following up with us.

I’m glad you were able to find a solution that works for you! I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Author]

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