[Josh]

Hey blankbeard,

Thanks for reaching out to us!

This is a bug within our plugin that is set to be resolved with the next update of our plugin. In the meantime, the issue was due to the hook which controlled this being unintentionally removed so you can fix this by adding both the:

add_action( self::CRON_HOOK, array( $this, 'clean_up_old_recurring_events' ), 10, 0 );
remove_action( self::CRON_HOOK, array( $this, 'clean_up_old_recurring_events' ), 10, 0 );

to the “lib/Recurrence_Scheduler.php” within the PRO plugin like this https://cloudup.com/c3_mM58Numt and it should be back running.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for following up!

Could you send me a private reply with a screenshot showing the settings that you are currently using for the plugin here https://cloudup.com/cC1_sc3BNU3?

Thanks!

[Josh]

Hey Yolanda,

All of the inventory, cart, and order processing functionality for our Ticketing plugins is controlled by the ecommerce plugin of choice. In your case, this is controlled by WP eCommerce. The best solution would be to reach out to the developers of WP eCommerce to find out if there is a way to remove this default functionality with the cart.

I’m sorry I wasn’t able to give you a direct response on this one but hopefully this will help to get you pointed in the right direction.

Thanks!

[Josh]

Hey Luciane,

I apologize for the delayed response.

Out of curiosity, could you switch to a default WordPress theme and see if the issue with the Jetpack sharing module persists on the events pages?

Thanks!

[Josh]

Hey Gabe,

I apologize for the delayed response.

I’ll try to hit as many of your requests as possible, however the majority of these requests are beyond the scope of what we’re able to provide in support as well as associated with customizations to other plugins and not directly related to our own.

• For the customizations to the email, your can again follow our Themer’s Guide to copy the “email.php” file from the core Events Calendar plugin into your theme and customize for your needs there.
• The coupon section and fields for the cart/checkout screens are controlled by the WooCommerce plugin. You can reach out in the WooCommerce forums here https://support.woothemes.com/hc/en-us
• For the duplication of events, this isn’t a feature built into our plugin. It sounds like this is an issue related to the features of another post duplicator plugin?
• You can add a custom column to the Events table within the dashboard. Here is a good tutorial for that http://code.tutsplus.com/articles/add-a-custom-column-in-posts-and-custom-post-types-admin-screen–wp-24934.

I’m sorry I’m unable to give you more direct responses for these but hopefully this will help to get you pointed in the right direction.

Thanks!

 

 

[Josh]

Hey Steve,

Thanks for following up with this status.

For the association between the tickets and the events, the tickets have a custom meta attached to them of “_tribe_wooticket_for_event” which would contain the value of the Event ID for which that ticket is associated. So, when importing, you could add that as a custom meta element for the tickets and import them after you’ve imported the events.

A quick note on these suggestions though. This isn’t an official solution or way of going about this. I’m only offering what I would do if I was in a scenario where I needed to have the number of events and tickets which you’re describing.

Let me know if this helps.

Thanks!

[Josh]

Hey Luciane,

You could create a new view that includes only the events created by you by using the “tribe_get_events()” function. Then, within the query arguments you could use the Author parameters to target just those events created by you.

Thanks!

[Josh]

Hey Marc,

Ah! That could be the issue. Let me know how things go with the updated plugin.

Thanks!

[Josh]

Hey Ryan,

Thanks for reaching out to us! Also, thanks for voting on your feature within UserVoice!

For a temporary workaround, using a str_replace would probably be the best and simplest approach to get what you’re looking for. We have a knowledgebase item showing how to change the word “events” to a different string. You can use this same approach for all of the text that you would like changed on your site.

Let me know if this helps.

Thanks!

 

[Josh]

Hey Christian,

Thanks for reaching out to us!

Unfortunately the photos for events are not included within the widgets by default. You could get them added with a bit of customization and using our Themer’s Guide to copy the widget views into your theme and adding the photos directly to those templates.

Thanks!

[Josh]

Hey Dmitry,

Thanks for reaching out to us!

Unfortunately there isn’t a direct way to accomplish this with the default views and settings available within our plugin. However, with a little bit of customization, you could create a new page to display events within a certain range.

To accomplish this, you could use the “tribe_get_events()” function to query the events. Then, as a part of the array of arguments for that query, you could add a meta query for the start and end dates of the event which are stored for the post as “_EventStartDate” and “_EventEndDate”.

Let me know if this helps.

Thanks!

[Josh]

Hey rhythmtravels,

Thanks for reaching out to us!

I’m not sure I’m understanding your issue fully. Are there events listed within your dashboard under “Import:Facebook” section that are set to be imported but aren’t being imported as part of the auto-import?

Thanks!

[Josh]

Hey Yolanda,

Thanks for reaching out to us!

Our ticketing plugins rely completely on the shopping cart of choice for all of this type of functionality. In this case, the issue you’re describing is based on a WP eCommerce feature that is beyond our control within our ticketing plugin. I took a look through the settings for WP eCommerce and didn’t see anything off hand that would allow you to turn off this feature.

The best thing to do would be to reach out to WP eCommerce in their support for an approach to disabling the “abandoned cart” feature.

Let me know if this helps.

Thanks!

[Josh]

Hey Rob,

Thanks for following up with us!

The first place I would look would be for any javascript errors. Looking at your site, I don’t see any showing there.

Next, I would look in my theme files for a “tribe-events” folder that was added for customizations following our Themer’s Guide. I’d then go through the templates there and update them with the latest versions from the plugin while maintaining any of the customizations that were made.

Let me know if this helps.

Thanks!

[Josh]

Hey Marty,

Happy to help!

I’ll go ahead and close this ticket for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

Posts