Facebook share button no longer appears

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  • Author
    Posts
  • #950901
    Luciane
    Participant

    Hello!

    I have included the sharing buttons in the creation of events and they were working until last week. However, without making any changes the sharing buttons of social media no longer appear. Only the tanned button appears. How can I solve this problem?

    #950978
    Josh
    Participant

    Hey Luciane,

    Thanks for reaching out to us!

    To start, can you verify that you’ve followed the Testing for Conflicts procedures and have deactivated other plugins and switched to a default theme to see if the issue persists? Also, could you provide a link to a page on your site where this is happening so we can take a closer look?

    Thanks!

    #951014
    Luciane
    Participant

    Hi Josh!

    I just followed the Testing for Conflicts procedures and have deactivated all the other plugins and switched to the Twenty Thirteen theme and unfortunately the issue persists…
    All the events don’t have the share buttons anymore. This is an example: http://trilheiros.net/calendario/feriado-da-pascoa-na-ilha-do-mel-parana-trilheiros-net/
    Do you have any idea what is happening?

    Thanks for your return!

    #951016
    Luciane
    Participant
    #951396
    Josh
    Participant

    Hey Luciane,

    Thanks for following up and providing that information. Which plugin are you using to generate the share buttons for those pages?

    Thanks!

    #951408
    Luciane
    Participant

    Hi Josh!

    I’m using Jetpack.

    Best regards

    #952262
    Josh
    Participant

    Hey Luciane,

    I apologize for the delayed response.

    Out of curiosity, could you switch to a default WordPress theme and see if the issue with the Jetpack sharing module persists on the events pages?

    Thanks!

    #952740
    Luciane
    Participant

    Hi Josh!

    I already changed my theme and the issue persists on the events pages… 🙁

    Thanks

    #952998
    Josh
    Participant

    Hey Luciane,

    Could you try adding the following code to your theme’s functions.php file:


    function tweakecp_add_jpshare( $after ) {

    if ( function_exists( 'sharing_display' ) ) {
    $shares = sharing_display( '', true );
    }

    $after .= $shares;

    return $after;
    }
    add_filter( 'tribe_events_after_html', 'tweakecp_add_jpshare' );

    To see if this changes the display of the share buttons on that page.

    Thanks!

    #953468
    Luciane
    Participant

    Hi Josh!

    I added this code but the sharing buttons still do not appear at the events pages…

    Thanks
    Luciane

    #953851
    Josh
    Participant

    Hey Luciane,

    I’m sorry that solution didn’t work for your site. Unfortunately, due to the nature of the conflict, there isn’t a whole lot of support we can provide for this feature. For further information that may help, you can check out the conflict notes for Jetpack’s sharing module here https://theeventscalendar.com/knowledgebase/tec-with-jetpack/.

    I apologize for the inconvenience of this issue.

    Thanks!

    #983981
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

Viewing 12 posts - 1 through 12 (of 12 total)
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