[Josh]

Hey,

Thanks for reaching out to us!

Out of an initial suspicion, could you try disabling the social sharing feature on that page (particularly the Google+ button in that section) and let me know if the issue persists with that disabled.

Thanks!

[Josh]

Hey Nick,

Thanks for reaching out to us.

No problem. The file you’ll need can actually be found in our core events calendar plugin at views > month.php. You can then copy the snippet from the previous thread you mentioned into that file to have it redirect for mobile devices.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I’m sorry you’re experiencing some difficulty in using one of our plugins. I tested the featured image uploading on my local install but was able to successfully upload the image on the front-end.

A couple of quick questions that may help to get to the bottom of this issue:

1. Have you tried following our Testing for Conflicts procedures to ensure this isn’t a conflict with another plugin or your existing theme?
2. Where is your site currently hosted?
3. Are uploads only not working for a specific user group? For example, are you, as an administrator able to submit images via the front-end but visitors to the site submitting events are not?

Let me know if these questions help to reveal anything new about the situation.

Thanks!

[Josh]

Hey Benjamin,

Thanks for reaching out to us!

Yes, the ticketing systems can be used together for an event, however they cannot be used to manage the same tickets for an event. So, if you have a general admission ticket for an event and have 10 to sell you could not create a single ticket with “10” stock availability to sell between WooCommerce Tickets and Eventbrite tickets. The inventory is not synced between the two systems.

If you wanted to sell only 10 tickets between the two systems, you could create an Eventbrite ticket with 5 available tickets and a WooCommerce ticket with 5 available tickets. Stock levels for tickets are managed by the processing system that you choose to use. In this case, the WooCommerce tickets would have stock management controlled by WooCommerce while the Eventbrite tickets will have their stock managed by Eventbrite.

Let me know if this helps.

Thanks!

[Josh]

Hey rhthmtravels,

Thanks for providing that information!

I tested this out over the weekend and noticed a little bit of strange behavior however, I would like to follow up, have your events imported at all? Even with a little bit of timing inconsistency that I will be following up on,the events did finally automatically import.

If yours haven’t yet, I do have a couple of quick questions to help us narrow in on a potential issue:

1. Was the auto-import working previously for these Facebook pages and stopped working at some point?
2. Have you changed the interval to see if they post say twice-daily?
3. Can you try scheduling a test blog post for a time in the future, possibly for some time later today. Does that blog post get published automatically at that scheduled time?

Thanks!

 

[Josh]

Hey blankbeard,

Thanks for following up with us. Could you send me a screenshot of where the “inactive” is being added? Is it being added to the .php file name on your server?

Thanks!

[Josh]

Hey Ryley,

Thanks for following up with us. We don’t have a specific date for the next release but it should be coming shortly. We’ll be starting a final round of our Quality Assurance tests next week for the upcoming release.

If you would like to migrate the events, for ease, the best solution may be to migrate the entire site using something like the Duplicator plugin or BackupBuddy. Typically we suggest using the default WordPress export, however, if you export a single post type with the built-in WordPress tool the featured image attachments don’t get included with that XML file. You could then delete any unneeded content on the new site.

Let me know if this helps.

Thanks!

 

[Josh]

Hey Luciane,

Could you try adding the following code to your theme’s functions.php file:


function tweakecp_add_jpshare( $after ) {

if ( function_exists( 'sharing_display' ) ) {
$shares = sharing_display( '', true );
}

$after .= $shares;

return $after;
}
add_filter( 'tribe_events_after_html', 'tweakecp_add_jpshare' );


To see if this changes the display of the share buttons on that page.

Thanks!

[Josh]

Hey Gabe,

I’m happy you were able to get the other issues resolved. Here is the appropriate link to the custom columns article.

Thanks!

[Josh]

Hey Jorge,

I apologize for your frustration. Which strings in your plugin aren’t being translated?

All of our translations are submitted by the community. You can check out the available translations here (https://theeventscalendar.com/knowledgebase/available-translations/) along with the last release that the translation was updated. If the translation you’re using is missing some information, you can submit updated .po and .mo files in our Translations forum. You can also read more about that process and the benefits here https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/.

As a thank you for updating translations, we do provide free versions of the plugins you provide translations for. In this case you would get a refund along with still being able to access the files and support for the year period.

Finally, in regards to the live vs. local issue, did following the Testing for Conflicts procedures reveal anything in the setup?

Thanks!

[Josh]

Hey Steve,

For the custom meta, the meta_key is “_tribe_wooticket_for_event” and the meta_value is the associated Event ID. This is what it looks like in phpMyAdmin https://cloudup.com/cp76ew5J6yp.

This isn’t something that I’ve tested at this point. This is just the direction that I would go and this is the associated meta information that is needed for generating the relationship between the tickets and events.

As a side note, we are currently in the process of rethinking our Tickets plugins along with the recurring feature of PRO. We’ve currently got the idea for the feature mocked up (https://cloudup.com/c9qSdeX_i-8) and have it passed along to one of our developers for implementation in an upcoming release.

Thanks!

[Josh]

Hey Ulf,

Sure thing, you can request a refund by sending an email to [email protected] requesting a refund along with the receipt from your purchase.

I’ll go ahead and close this ticket as well. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us and for your interest in the French translation of our plugin. I took a quick look at the WordPress.org thread that you linked to as well as our “tribe-events-calendar-fr_FR.po” and noticed that “No matching events listed under %s. Please try viewing the full calendar for a complete list of events.” is currently not translated in our plugin.

You can update the .po and .mo files with the correctly translated strings and send them to us here. For more detail on that process, check out our knowledgebase article here https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/.

Thanks!

[Josh]

Hey Nadin,

Thanks for these translations!

You can use the coupon code thanksnadin! to get our WooCommerce Tickets and Events Calendar PRO plugins for free.

Thanks again!

[Josh]

Hey Ryley,

Thanks for reaching out to us!

We’ve made some large strides in regards to performance with our plugins over the past year. However, there are still some limitations when it comes to large numbers of recurring events and events in general. Taking a look at your calendar, it appears there are about 140 events for each day of the month. We do have a baked-in caching option for the month view that should be release with the next update that may help.

As an option, are you currently using any sort of caching plugin on the site?

Thanks!

[Author]

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