[Josh]

Hey,

Thanks for reaching out to us!

I took a look at your site and noticed what you’re describing. Also, I noticed that it doesn’t appear to be a Map issue on the surface. When looking at that view, you can see that it isn’t pulling in any events on that view so there isn’t anything to display on the map.

1. First off, have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict that is causing that view to not display properly?
2. Are you on a shared hosting plan? Sometimes the Google Maps API will stop working if the Google query limit has been exceeded and this can be a result of some shared hosts.
3. You can try installing the Event Rocket plugin (not supported by us), which will display the latitude/longitude coordinates in a meta box in the venue editing screen. If the coordinates are not displaying or are incorrect, then that suggests Google’s API is not reading the data correctly.
4. Lastly, do you see an option in the Events > General settings to build venue location data? Sometimes data for pre-existing venues can be lost when upgrading to the PRO plugin, and this option will help regenerate it.

Let me know if this helps.

Thanks!

[Josh]

Hey Colin,

Thanks for reaching out to us!

Similar to the other posts, I’ve tested this out on my local install and the upload is saving as expected.

I understand the hesitation with the Testing for Conflicts procedures. However, we do not use that as a blanket “It’s a conflict with a plugin, we can’t do anything about that.” Many times, if we know what plugin is conflicting we can determine exactly what is happening and going wrong. At this point we can:

1. Review our code to see if there is something organized in a way that goes against WordPress coding standards.
2. Potentially reach out to the developer, depending on the plugin, to see if we can find a way to get the plugins working together.
3. Unfortunately there are times where there is absolutely nothing we can do on our side to be compatible with some plugins. At this point we can help you find a plugin with similar functionality that plays nice with our plugins.

With the nature of WordPress ecosystem, it is inevitable that users will experience difficulties with themes and plugins at some point. This is why the Testing for Conflicts procedures has to be our first step when diagnosing “bugs” from users that we’re unable to replicate.

For reference, you can find the code for the front-end in the tribe-community-events > tribe-community-events.php file within the Community Events plugin. The function to look for will be the “insert-attachment” function.

Let me know if this helps.

Thanks!

[Josh]

Hey Jeremy,

No problem!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Mason,

Thanks for trying that out and following up with us.

I tried the snippet on my local install and it worked great. I created a couple of events starting in July so there were no events in the current month. The mini calendar automatically loaded July when the widget was used on the site https://cloudup.com/c_gjWT8Sttn.

A couple of quick questions:

1. Did you add the snippet to the functions.php file of your currently active theme?
2. Are you using the latest versions of both our PRO and core Events Calendar plugins?
3. Have you tried the Testing for Conflicts procedures to see if there is a conflict at play? This could help to diagnose what may be conflicting and point to a solution.

Let me know if this helps.

Thanks!

[Josh]

Hey Evgenii,

Thanks for trying that out and following up with us.

I’m sorry that didn’t work for you. I’ve seen that be an issue in the past. Have you tried the other Testing for Conflicts procedures to ensure this isn’t a conflict with an existing plugin or theme?

Thanks!

[Josh]

Hey Nick,

No problem!

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Ryley,

No problem. Let me know how it turns out for you.

Thanks!

[Josh]

Hey Benjamin,

No problem. If you would like, you could make a request for the functionality that you’re looking for on our UserVoice page for potential consideration within our plugins.

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Ryley,

Yes, they would backup the entire site. You could export the Events, Venues, and Organizers using the default export features of WordPress under the tools > export section of your WordPress dashboard. However, when you export individual post types that way, the Featured Images information doesn’t get exported with the XML data.

You could try a plugin such as https://wordpress.org/plugins/export-featured-images/ to see if it helps with that process and issue with the featured images.

Let me know if this helps.

Thanks!

[Josh]

Hey rhythmtravels,

Thanks for following up with this information!

Was there anything else that changed when you added more pages? Was there any plugin/theme updates, new plugins added, etc? Also, have you tried following our Testing for Conflicts procedures to ensure this isn’t a conflict with another plugin?

Finally, was there anything different about the additional pages that were added? Are any of them for age restricted Facebook pages?

Thanks!

[Josh]

Hey Luciane,

I’m sorry that solution didn’t work for your site. Unfortunately, due to the nature of the conflict, there isn’t a whole lot of support we can provide for this feature. For further information that may help, you can check out the conflict notes for Jetpack’s sharing module here https://theeventscalendar.com/knowledgebase/tec-with-jetpack/.

I apologize for the inconvenience of this issue.

Thanks!

[Josh]

Hey Teresa,

Thanks for reaching out to us!

The core functionality of our plugins can be tested using the free version of our plugin available within the WordPress.org repository. If you have any concerns about whether our plugin will work with your current configuration and needs, the best thing to do is to take the free plugin for a spin to see if it’ll work for you.

Thanks!

[Josh]

Hey David,

Thanks for reaching out to us!

Unfortunately we’re unable to provide support here in our pre-sales forums. I’ll give a basic answer to your questions here but for further support, you reach out to us using our WordPress.org forum.

1. The best option for custom CSS is to make your customization to your Child Theme’s stylesheet
2. These links can be filtered or you can modify them directly by following our Themer’s Guide

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to reach out on WordPress.org forum.

Thanks!

[Josh]

Hey Jeremy,

Thanks for reaching out to us!

I took a look at your site and noticed the issue you’re describing. It looks like some of the default styles aren’t playing well with the theme. Fortunately the solution here is a pretty simple one. Within your theme’s stylesheet add the following rule:

.tribe-events-list-separator-month {
clear:both;
}

Let me know if this works for you.

Thanks!

[Josh]

Hey Mason,

Thanks  for reaching out to us!

We actually have an updated version of that snippet which you can find here https://gist.github.com/barryhughes/a8b5c074b6931f1a226d. Try this and let me know if it works for you.

Thanks!

[Author]

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