[Josh]

Hey Matthew,

Thanks for reaching out to us!

Unfortunately this is something that has yet to be addressed. At the root of the issue, it appears to be an issue with the way Thesis handles page templates and the fact that they aren’t handled in a traditional, “WordPress” way.

As our developers have looked at the issue over time, a “solution” would be possible but not something that has been completely addressed or worked out. Additionally, as time has gone on, the demand for this has greatly decreased so this has unfortunately been pushed to the back burner again.

I apologize for the inconvenience that this has caused.

Thanks!

[Josh]

Hey Joe,

Thanks for following up and providing the additional information and clarification. I also see that you’ve provided your diagnostic information from your site which is also very helpful. Thanks!

1. Within the diagnostic information I see that your environment is currently utilizing PHP version 5.2.17. We had a few issues slip through our release process with PHP 5.2.17 which should all be addressed within our latest update to the plugin (version 3.9.5). Try updating to the latest version and see if the issues persist.
2. If the issues persist, could you give me more detailed information along with screenshots describing the issues that you’re experiencing. For example, are you not able to import events from Eventbrite? When creating events in WordPress are they not being sent to Eventbrite? If not, are there any errors that are displayed?
3. For the extra error content added to your single events views, these are PHP warnings. Let me know if they persist after updating to 3.9.5. All of these issues should have been addressed. If it does persist, it isn’t a showstopper for the plugin and you can prevent it from displaying on your live site by ensuring that WP_DEBUG is set to “false” within your wp-config.php file. This is good practice anyway for production sites.

Let me know if this helps and if the issues persist after updating.

Thanks!

 

[Josh]

Hey,

Thanks for providing the additional information as well as the diagnostic information.

To start, we recommend updating all of your Events Calendar related plugins to the latest versions. We only guarantee the latest versions of each plugin to work with the latest versions of all of our plugins. There could be some minor conflicts at play between the different releases.

Also, for further testing, could you send me in a private reply a screenshot of the Facebook settings you’re using when importing https://cloudup.com/cT8D1IDpvPc? Additionally, could you send me the page names for all the Facebook pages that you’re importing from? I want to ensure I’m using as similar information as you are in attempting to recreate the issue.

Thanks!

[Josh]

Hey,

Thanks for providing the additional information.

When you say this started happening 6 months ago, were you able to have your site, including the Events Calendar PRO, automatically updated on WP Engine without the site failing? Were there any other changes that were made since then such as any new plugins or themes that were activated?

I’ve got a site set up on WP Engine to test an automatic update. If I’m able to recreate the issue on their hosting, I would like to reach out to WP Engine directly concerning this issue. In that pursuit, would I have your permission to bring up your account with them as having the same issue?

As far as performance with the next upgrade. The caching should help performance with many users. If performance and initial load is still a concern, an alternative would be to change the default view of the calendar from the month view to the list view since this greatly reduces the number of queries that are being performed in order to generate the initial view.

Thanks!

 

[Josh]

Hey,

Thanks for reaching out to us!

We do have widgets available that allow you to add a mini-calendar or an event list in any widgetized area of your site. Additionally, in version 3.9 we released the ability to add some of these widgets anywhere on your site using a shortcode such as [tribe_mini_calendar]. Unfortunately, there isn’t a shortcode to recreate the full calendar onto other pages of the site.

Let me know if this helps.

Thanks!

[Josh]

Hey Alan,

Thanks for reaching out to us!

Sure thing! It sounds like you would need our PRO plugin to create recurring events. This would allow you to create a single course that has dates that repeat, for example, every Saturday for the next 3 weeks. This would allow you to have 3 different events show on the calendar but they would be associated as the same course.

To handle the “registration” you could use any of our Ticketing plugins. It sounds like the current limitations noted in our plugins regarding recurring events and our tickets isn’t actually a limitation in your case. It’s actually how you would like the registrations to work. With recurring events and our ticketing plugins, currently the tickets only apply to the event as a whole. So the same tickets apply across all instances of the event rather than each event in a recurrence having their own tickets.

You can limit the sale of the tickets by adding an “End Sale Date” and setting that date before your first class in a course to prevent the tickets from displaying on the later dates of the event.

Let me know if this helps.

Thanks!

[Josh]

Hey Alex,

Thanks for reaching out to us!

Unfortunately this isn’t currently available within the options for the post manager filters and columns. It is a great idea and sounds like it could be very useful. If you would like, you can make this request on our UserVoice page and the community can vote for this feature to be added to the plugin.

Thanks!

[Josh]

Hey Joe,

I apologize for the issues that you’re experiencing from this upgrade. Unfortunately, Eventbrite deprecated the old API that was originally used for the plugin so we had to update our plugin to ensure it continued to work with Eventbrite.

I’m a bit confused by the original comments about the “Eventbrite Calendar Pro”. Is this a plugin from another developer that is in use on your site? At it’s core, for our Eventbrite plugin to work, you’ll just need our core Events Calendar plugin as well as the Eventbrite Tickets plugin (that you also mention in your original post). You can also use our “Events Calendar PRO” plugin for those additional features but it is not required for the Eventbrite tickets plugin to work.

To start, after updating, did you go through the process of creating a new app on Eventbrite.com and passing the necessary information onto the new Eventbrite settings tab within the event settings in your WordPress dashboard? If not, you can find a great step by step tutorial and video for that here https://theeventscalendar.com/knowledgebase/configuring-eb-tickets/.

Let me know if this helps.

Thanks!

[Josh]

Hey Mathieu,

The next thing I would like to try, just to ensure there isn’t anything else in the way of the verification process, run through the Testing for Conflicts procedures and ensure that all other plugins are deactivated and you’re running a default theme prior to attempting the verification again.

Also, could you provide in a private reply here the diagnostic information from the Help tab within the event settings within your WordPress dashboard?

Thanks!

 

[Josh]

Hey,

I apologize for the delayed response.

On your clone sites that seem to function and upgrade normally, are they exact clones of the site that is failing? With this, I understand that you aren’t using PRO on the clone sites but is everything else identical? Are there the same number of events on your cloned sites as there are on the site that fails to update?

At the root, it seems as if this issue is related to other performance based issues with WP Engine that are noted in threads such as https://wordpress.org/support/topic/long-queries-when-hosted-on-wpengine?replies=2. The time out described within your original post is what I’m assuming is causing the crawler not to return a “200” response and causing the upgrade to fail the smoketest.

I apologize for the continued inconvenience that this issue has caused. I’m running some tests on my own WPEngine account using a large number of events, particularly a larger number of events within a single month. I would like to see if I can recreate the experience with the failing smoketest.

Thanks!

[Josh]

Hey David,

Awesome! I’m glad you were able to find the solution for what you were looking for!

I’ll go ahead and close this thread. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey James,

This layout and text that you’re describing is controlled by your theme. Your best options would be to look through your theme files, checking out the “archive.php” file in particular, or to reach out to the theme developer to see if they can give you some specific guidance on how to modify this information on your theme.

Also, we ask that if you have any further questions that you open a new thread. This will allow us to provide every individual our full attention when addressing their questions. When multiple questions are followed through the same thread, certain elements can sometimes easily get lost in the fold.

I’ll go ahead and close this thread for now. If either of you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey James,

It’s been a while since we’ve heard from you.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Pete,

It’s been a while since we’ve heard from you.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Sarah,

Thanks for following up with us!

Is the code still active on your site? I took a look to see if I could get more information and none of the filters seem to be in effect for the different event views on your site. If it is, can you send me the code as it currently is pasted into your current theme?

Thanks!

[Author]

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