[Josh]

Hey Mathieu,

Thanks for following up and providing this additional information.

I took a look at the URL and it appears that the information has been added there correctly. As a quick test, try going to your WordPress dashboard and re-saving your permalinks. See if that then allows you to validate then.

Let me know if this helps.

Thanks!

[Josh]

Hey Jaime,

Thanks for reaching out to us!

I’ll address some of your concerns briefly here. It is best to open a new ticket since the concerns here differ from the original poster and having your own ticket will allow us to continue to address each user fully.

The renewal comes with a 30% discount. Additionally, there aren’t any conflicts with the Genesis Framework. I believe there are some potential layout issues depending on configurations but these can be overcome relatively simply. Just do a quick search of our forums for Genesis and you should be able to find all the information you need.

I’ll go ahead and close this thread for now. If you have any follow up, please open a new support thread.

Thanks!

[Josh]

Hey,

Thanks for following up with this information.

When importing, are you allowing the automated import to run or are you selecting each of the checkboxes and importing directly from the import screen? Additionally, could you paste, in a private reply, the diagnostic information from the Event Settings > Help tab?

This will get me more information that I can use to configure my local install to more closely match yours in an attempt to recreate the issue.

Thanks!

[Josh]

Hey Sergio,

Thanks for following up with us. To clarify, this is the plugin that you’re referring to? Additionally, with this, are you using the free plugin or are you using the PMPro bundle?

Unfortunately there isn’t a whole lot of direct support we can provide for plugin or theme conflicts. What I will do currently though is to do a quick review of the plugins to recreate the issue. From there I will bring it up with the team to determine the best course of action on whether there is something that we can do or if this is something where we’ll need to reach out to the other developer in order to resolve this conflict.

I apologize for the inconvenience. Let me know if you have any further questions.

Thanks!

[Josh]

Hey Julie,

No problem and we definitely appreciate your patience! We’ll update you here as we make progress on this update.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Steven,

Awesome! Happy to be able to help.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Debbie,

Thanks for reaching out to us! I would be happy to answer your questions as you consider whether or not to purchase our plugin.

1. There isn’t a default listing for the front-end that displays all the Venues. You could create a template to display these with a little bit of custom development. We could help you in the forums to form a proper query to get all of the venues but the display of the results would partially depend on the structure of your theme.
2. Definitely! You can have a “Live Theater” category and link directly to that when creating your menus under the Appearance > Menus area of your WordPress dashboard.

Let me know if this helps.

Thanks!

[Josh]

Hey Mathieu,

Thanks for reaching out to us!

I apologize for the inconvenience you’re experiencing in using our plugin. Hopefully we can get to the bottom of this issue quickly.

To start:

1. When you get a “The page cannot be found”, is this a 404 page on your site or just a completely broken link?
2. Could you send us the link that your directed toward after you click “Allow”? Just copy the URL from the browser once the “The page cannot be found” is loaded. It sounds like there might be an issue with the site URL or the OAuth URL and this link will show us if there are any syntax issues causing the error you’re experiencing.

Thanks!

[Josh]

Hey Rayelle,

Thanks for reaching out to us!

With a little bit of customization, you can have the organizer’s photo show wherever you would like when displaying events. To start, you’ll need to figure out exactly which views you would like the organizer photo to display for.

If, for example, you wanted the photo to display on the single-event view, you would follow our Themer’s Guide to copy the “single-event.php” file from our plugin and into your theme. Next you would add:

get_the_post_thumbnail( tribe_get_organizer_id() );

where you would like the photo to display. For more information about the function, check out the codex article for post thumbnails https://codex.wordpress.org/Function_Reference/get_the_post_thumbnail.

Let me know if this helps.

Thanks!

[Josh]

Hey Michelle,

Thanks for reaching out to us!

I just tested your site on both my Galaxy Note 4 as well as my wife’s iPhone 5s and both were able to view and click the events on your calendar without issue.

Users submitting the issue, are they expecting the calendar to reload to a single event when clicking on one of the dates with the “dot”? If so, this could be what’s causing the confusion since clicking on the dates reveals the list of events for that date.

Let me know if this helps.

Thanks!

[Josh]

Hey Marc,

Thanks for reaching out to us!

This is definitely a great question. One thing you could do is to follow our Themer’s Guide to copy the Photo and List View templates into your theme. Next you can add a test before displaying the single-event.php file for each of these views that tests whether the start date for the event occurs before the current day. If it does, you can prevent that event from displaying in the loop.

To do this you’ll need two things:

1. The Unix timestamp for the start date of the events. This can be found using the following function tribe_get_start_date( get_the_ID(), false, ‘U’);
2. The Unix timestamp for the current day. This can be found using time();

Before displaying the single-event details, test to see if the current day is greater than the start day for the event. If it is, don’t display that event.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us! This is definitely a strange issue to be having.

I tested this out with the latest version of our Facebook plugin (version 3.9.4) and the West End Cultural Centre Facebook page https://www.facebook.com/WestEndCulturalCentre. I imported all the upcoming events and then checked the Venue post type.

After importing, there was only a single venue for the West End Cultural Centre created.

For verification, can you verify which version of the plugin you are using? We recently had an update to our Facebook Events plugin, ensure that you’re using the latest version.

Additionally, have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict with another plugin on your site?

Let me know if this helps.

Thanks!

[Josh]

Hey Sarah,

No problem. A couple of quick questions that may help us to resolve the issue:

1. Are you using an SEO plugin such as Yoast WordPress SEO? If so, you’ll need to modify the code using the notes from the top of the gist https://cloudup.com/c9n–MtNvCr.
2. When adding to your theme’s functions.php, it’s best to add at the very end of the file, right before the closing “?>”. Does it have an impact if you add the info there?
3. After adding the snippet, did you check the other views to see if maybe the single event title or one of the other default views (list, or photo) had an updated title?

Let me know if this helps.

Thanks!

[Josh]

Hey Lance,

No problem.

For most themes, our plugin works right out of the box. Occasionally there are themes that have different layouts or structures that don’t always play well but can usually be adjusted to work. I did some research and it appears that there was an update to the Enfold theme that for some reason impacted the display of the template option which should look like https://cloudup.com/cXLNKFbD-jb on the Event Settings > Display tab.

Take a look at the linked thread and see if that helps to get the option for the template showing. If it does, try a different template to see if that gives a more desirable layout for the default events display.

Thanks!

[Josh]

Hey Daniel,

No problem! I apologize again for the inconvenience.

I’ll go ahead and close this thread for now. However, we’ll still follow up in this thread as we make progress on the issue.

If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Author]

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