[Josh]

Hey Michael,

I took a look at the screenshots you sent and I believe I see the issue here. Unfortunately, I don’t believe this is something that we’re able to work around directly on our side.

With the setting being made for the “Events” post type, it will naturally work for regular events. However, for recurring events, the slug requires the extra “date” parameter at the end which looks like it is getting stripped due to the setting in place there.

When I did my testing, I neglected to review the original thread and didn’t test against a recurring event. I apologize for any confusion I caused due to that misstep.

From here, I would recommend reaching out to the plugin developer to see if there is a way to prevent the events custom post type from being included in that list on the permalinks page.

I’m sorry I wasn’t able to give you a more direct response, however hopefully this will help to get you pointed in the right direction.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

1. I did a quick test with the latest versions of the plugins and wasn’t able to recreate this issue. Have you tried following out Testing for Conflicts procedures to ensure there isn’t a conflict with an existing plugin or theme at play here?
2. It looks like there may not be a translation for the “View all” string in your current language. You can contribute this translation if you would like. You can learn more about that here.

Let me know if this helps.

Thanks!

[Josh]

Hey Niko,

Thanks for reaching out to us!

For the ticket description in the email, you can accomplish this by modifying the views > tickets > email.php from within the Core Events Calendar plugin (Not the WooTickets plugin) by copying the file into your active theme following our Themer’s Guide. You can then add the event description wherever you would like within that file.

For the additional information being assigned to the attendee list, that is unfortunately something that is not directly available at this time. It can be accomplished with some customization but it is currently beyond what we’re able to provide in support here.

There are some changes coming up in the way that we approach our ticketing solution. With this change will include the option for “Ticket Meta” which is what you’re looking for here. If you would like, you can subscribe to our newsletter via the form in the footer here and you’ll be notified about that release when it becomes available.

I apologize for the inconvenience. Let me know if you have any further questions.

Thanks!

[Josh]

Hey William,

Thanks for reaching out to us! I’m glad you were able to find the solution to your original request here. For the other, the misspelled “Organiser”, which translation are you using there?

I just did a quick test with the “English” translation and got the correct spelling for that heading “Organizer” https://cloudup.com/cX3UcPe7gHp. Could there possibly be a modified translation file being used here?

Thanks!

 

[Josh]

Hey Dominik,

Thanks for following up with us and providing the additional screenshots.

A quick note about our license keys, the keys aren’t required for the plugin to work on your site. Without the key, you should have full functionality of The Events Calendar and Events Calendar PRO plugins. The only thing you won’t have access to on this install will be automatic updates of the plugin.

As a first step, have you tried following the Testing for Conflicts procedures to ensure there isn’t a conflict with an existing plugin or theme?

Let me know if anything changes with the visibility of the License tab after following those steps.

Thanks!

[Josh]

This reply is private.

[Josh]

This reply is private.

[Josh]

Hey Dirk,

Thanks for following up here. I’ll update our other thread with this response and respond there (to help keep the different topics organized).

I’ll go ahead and close this thread for now. Even though it is closed, you’ll still be notified here as we make progress on this issue.

Thanks!

 

[Josh]

Hey Jenny,

Thanks for following up. Based on the original description and review of the site, I was thinking there could potentially be an issue with the “posts_per_page” argument vs. the site setting which could potentially be manipulated by a plugin or your active theme.

I’m glad you were able to find a solution while working with your existing theme though. I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new thread.

Thanks!

[Josh]

Hey Michael,

If you would like you can send the screenshot to support[at]theeventscalendar.com and mention that you would like the screenshot shared with “Josh” and I’ll be able to see it.

Not sure I’m following the rest of your message here though. Are you saying that you’re settings are currently the same as the ones that I have for the events calendar related custom post types?

Thanks!

[Josh]

Hey James,

Thanks for reaching out to us!

Unfortunately this isn’t currently an option with our ticketing plugins. However, there are some big updates coming to the way that we handle our ticketing solutions. With this will come a new “Tickets Meta” option that will allow for additional information such as this to be added to individual tickets when purchased. If you subscribe to our newsletter (form found in the footer of https://theeventscalendar.com/), you’ll be notified when this update will be ready.

If this doesn’t work for your project’s current timeframe I definitely understand. As an alternative, you could look into doing a little customization on your current Ninja  forms approach. You could add a “quantity” field to the form for the number of tickets for each submission. You could then track this total number and then disable the form when the accumulation of that quantity for all entries has reach the number of tickets available.

Let me know if this helps.

Thanks!

[Josh]

Hey Jenny,

Thanks for reaching out to us!

This definitely sounds like a strange issue to be having. I took a look at your site and can see the issue you’re describing. As an initial step, have you tried following the Testing for Conflicts to ensure there isn’t a conflict at play with your current theme or an existing plugin?

Thanks!

[Josh]

Hey Federica,

Thanks for reaching out to us!

With recent updates to the plugin we began having the slug for the different views translated based on the language of the site. While logged in, hover over the “Events” tab on the wp admin bar and click the Community Events “Add” button there (https://cloudup.com/c2cSlnIgIjS) and see if that takes you to the appropriate page. This should work the same for “list” as well.

Let me know if this helps.

Thanks!

[Josh]

Hey Thomas,

Thanks for reaching out to us.

Unfortunately I don’t believe there is a straightforward way to manage this without some customization. To that extent, it looks like you could start by using the WC_Query class to query for pending orders that contain the specific ticket product ID that you’re wanting to track.

I apologize that I wasn’t able to give you a direct answer on this one but hopefully it will help to get you pointed in the right direction.

Thanks!

[Josh]

Hey Nicolette,

Thanks for reaching out to us!

I apologize for any inconvenience you’re experiencing when trying to use our plugins. Would you mind giving a little more detail on the issue you’re facing here? Could you give us more information on the recurrence rules you’re trying to use as well as the specifics of the “not working” portion? Are no recurrences getting generated? Are there recurring events getting generated but just not as expected based on the rules defined?

Look forward to hearing back from you.

Thanks!

[Author]

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