Josh

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Viewing 15 posts - 1,936 through 1,950 (of 4,178 total)
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  • Josh
    Participant

    Hey everyone,

    We do have a fix coming for this, however, in the meantime you can fix this issue by making some quick modifications to the core plugin. These changes will get overridden with the next update which will include an official fix to this issue.

    Within the main Events Calendar plugin, navigate to the src > functions > template-tags > general.php file and open it within your preferred text editor.

    Navigate to line #1320 within that file. It should look like:

    
    $excerpt = wp_trim_excerpt( $excerpt );
    

    You can change that line to be:

    
    $excerpt = wp_trim_words( $excerpt, '55' );
    

    Where “55” is the number of words that you would like the excerpt to be there.

    Let me know if you have any further questions or concerns here.

    Thanks!

    Josh
    Participant

    Hey Everyone,

    Thanks for reaching out to us and bringing this issue to our attention!

    We’ve got this bug logged in our internal tracking system and will notify you here as we make progress on this issue. I apologize for any inconvenience that this issue has caused.

    Let me know if you have any further questions.

    Thanks!

    in reply to: Version 4.0 broke my site #1034735
    Josh
    Participant

    Hey,

    Thanks for reaching out to us!

    I apologize for the issues you’re facing when attempting to update the plugins. It looks like there is an update issue with the Community Events plugin if it isn’t updated at the same time as the core and PRO plugins. The best thing to do is to update them all at the same time.

    If you’ve still gotten the PRO plugin deactivated, go through and update all the other plugins while Core and PRO are deactivated and then you should be able to reactivate all the plugins again.

    Let me know if this helps.

    Thanks!

    Josh
    Participant

    Hey Everyone,

    Thanks for reaching out to us and bringing this issue to our attention!

    We’ve got this bug logged in our internal tracking system and will notify you here as we make progress on this issue. I apologize for any inconvenience that this has caused.

    Let me know if you have any further questions.

    Thanks!

    Josh
    Participant

    Hey Andre,

    Thanks for reaching out to us!

    I just tested this out and see the bug that you’re describing. I’ve logged an internal ticket for this issue and you’ll be notified here as we make progress.

    Let me know if you have any further questions.

    Thanks!

    in reply to: Major Incorrect Event End Date Issue #1034672
    Josh
    Participant

    Hey Michael,

    Thanks for reaching out to us!

    A couple of quick questions to help us get started with this issue:

    1. Does this behavior happen on just the imported events or is it occurring on newly created events now that you’ve migrated?
    2. Would you mind pasting, in a private reply here, the system information from the “help” tab within your event settings?
    3. Finally, have you tried following our Testing for Conflicts procedures to ensure there isn’t a conflict at play here with an existing plugin or theme?

    Thanks!

    in reply to: WordPress-Created Events Switching Timezones #1034652
    Josh
    Participant

    Hey Rebecca,

    Thanks for reaching out to us!

    To clarify, when events are originally sent to Eventbrite, they get transferred with the correct timezone. Then, spontaneously and without doing any update to the event within WordPress, the event within Eventbrite gets a different timezone.

    As an initial step, when creating the event are you making any changes to the “Timezone” setting for the individual event? https://cloudup.com/cS4zwv_9XVq

    Thanks!

    in reply to: Only display events by upcoming Start Date #1034301
    Josh
    Participant

    Hey Mad Dog,

    I’ll need to do some further checking here. Based on the code, it should be checking the date bar date if there is a date there and limiting the display of events to exclude multi-day events that started before the date selected there.

    I’ll need to look at the code to see what the conditional should be there for that variable.

    Thanks!

    in reply to: Override Use New Venue #1033849
    Josh
    Participant

    Hey,

    Within that “venue.php” file, you’ll find a line that says :

    
    <?php tribe_community_events_venue_select_menu( $event ); ?>
    

    This is the dropdown that will populate with all the predefined venues that you’ve created. After that, within that file, you’ll see all the fields there for creating a new venue. If you don’t want users to have the ability to create a new venue, just leave the dropdown line above and remove all the fields for adding a venue that exist below it.

    Let me know if this helps.

    Thanks!

    in reply to: I bought the event brite plug in but i need a refund. #1033283
    Josh
    Participant

    Hey Dawn,

    I followed up in your previous thread but also wanted to reply here as well. If you send a message with your original purchase receipt to support[at]theeventscalendar.com we would be happy to get this sorted out for you.

    Thanks!

    in reply to: Bought the wrong plug in #1033282
    Josh
    Participant

    Hey Dawn,

    Thanks for reaching out to us!

    We would be happy to get this worked out for you. Would you mind sending an email to support[at]theeventscalendar.com with your original purchase receipt and quick explanation about purchasing the wrong plugin and we can get this sorted out for you.

    Thanks!

    in reply to: Linking Vendors to Events #1033250
    Josh
    Participant

    Hey,

    Thanks for reaching out to us!

    There isn’t currently a plugin currently available that I’m aware of to accomplish what you’re describing. However, it wouldn’t take too much development to create something like this. A simple approach would be to:

    1. Add an “I’m Attending” button on events pages that are only visible to logged in users
    2. When a user clicks this button, the event id gets added to a custom meta field for the user
    3. You could then create a shortcode that outputs all the events based on the ids in that users custom meta field.

    Let me know if this helps. I’m sorry I wasn’t able to give you a direct response but hopefully this will help to get you pointed in the right direction.

    Thanks!

    in reply to: Only display events by upcoming Start Date #1033245
    Josh
    Participant

    Also, you’ll need to change the “tribe-bar-date” in line #9 to be “tribe-bar-date-filter” as well.

    Thanks!

    in reply to: Only display events by upcoming Start Date #1033244
    Josh
    Participant

    Hey Mad Dog,

    Try changing line #8 from the original snippet from:

    
    if (!empty( $_REQUEST['tribe-bar-date'] ) ) {
    

    to:

    
    if (!empty( $_REQUEST['tribe-bar-date-filter'] ) ) {
    
    

    and see if that works for you on the search date as well.

    Thanks!

    in reply to: Bug report on front end edit event, sales report #1033239
    Josh
    Participant

    Hey,

    No problem, let me know if anything turns up from those tests.

    Thanks!

Viewing 15 posts - 1,936 through 1,950 (of 4,178 total)