[Josh]

Hey Jeff,

Thanks for reaching out to us!

You can definitely accomplish this by following our Themer’s Guide and copying the src > views > list > single-event.php file into your current theme. From there you would change the “implode” separator on line #55 of that file from “,” to “<br>”.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us here!

I’m glad you were able to find a solution to this particular issue. I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Janet,

Thanks for reaching out to us. The timezone control is doable out of the box. For each event, underneath the time settings for the event, there is an option to set the timezone for each event.

However, the access control isn’t something that would be available out of the box. We do have a list of recommended customizers that you could reach out to for some of these customizations though.

Let me know if this helps.

Thanks!

[Josh]

Hey Nancy,

Thanks for reaching out to us!

Unfortunately we have a strict policy for not accepting login credentials for customer sites. This does sound like an interesting issue though. Just did a quick test but wasn’t able to replicate on my local install.

To help ensure that I’m testing closely to your current recurring event, would you mind sending a screenshot of your recurrence settings for the event?

Thanks!

[Josh]

Hey Helena,

Thanks for reaching out to us!

A couple of quick things to try to help diagnose a particular issue here:

1. If you add the event list widget to your footer where the mini calendar is at, do the events appear then?
2. Can you try adding the list widget on the single post pages (http://hoffnung-licht.ch/einladung-zur-winter-erfrischungswoche-2016/) and see if the events display then?

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

I’m not sure I’m following what you’re trying to accomplish here. By default, the tickets shouldn’t be displaying in your product page. Are they displaying in your default WooCommerce “/shop” page?

When clicking to “view” the product within your WordPress dashboard it should link directly to the event associated with that ticket. Is that where the link goes when you click to view from your dashboard?

Thanks!

[Josh]

Hey Matt,

There is only a single template for outputting the ticket form. The simplest approach for customizing for the different views would by to use CSS to target the different elements that you don’t want to display.

I’m not too familiar with the Avada shortcode here. However, if I were a betting man I’d say they probably do something similar to what we do with our PRO plugin and packaging the widgets as shortcodes. With this, you can try following the same steps above but using the “‘tribe_events_after_list_widget'” hook this time and seeing if that works for that shortcode.

Thanks!

[Josh]

Hey Sheila,

Definitely sounds like there may be something strange going on here. Would you mind sending me the screenshot for what that section looks like after saving the ticket?

Also, after saving a ticket, can you check the Products section of your dashboard and see if the new ticket you’ve created shows up in the products list table there? I’m thinking there could be an issue here where the ticket isn’t actually getting created when saving.

Thanks!

[Josh]

Hey Larry,

Definitely strange. Was there anything that changed between the time they didn’t appear and now? A settings change? Possibly a new plugin had been added/removed from the site?

Thanks!

[Josh]

Hey Kelli,

Thanks for reaching out to us!

There is this knowledgebase article that will help you in moving the ticket form on your events page. As far as the rest of the layout from the example site, I unfortunately can’t give you a snippet or code example for gettting that layout since it is controlled by the theme the user is currently using on their site. The same as the customization (compared to the default way our events display) are managed by the theme you’re currently using on your site.

If you provide a link to your site I can give you some CSS that should get the venue displaying as you like. I can’t login to your site due to a strict policy that we have here about logging into customer sites. But I should be able to get you what you’re looking for by seeing the front-end of the site live.

Thanks!

[Josh]

Hey Marion,

Thanks for following up with us. Ah! the previous snippet won’t work for this type of set up I don’t believe then. Will do some testing on an alternative snippet and will follow up with you here.

Thanks!

[Josh]

Hey Karly,

When looking at the database at the usermeta for that particular user, do you notice any additional meta regarding capabilities or anything strange in the “wp_capabilities” column for that user.

Looking again, I’m still unable to replicate the issue on my local install with my default admin account.

Thanks!

[Josh]

Hey Dan,

Thanks for following up and providing the additional information.

You can use:

Tribe__Tickets__Tickets::get_all_event_tickets( $event->ID );

to get the tickets associated with the event. You could then test the post_type for that ticket to see if it is a WooCommerce product or you could check the meta for that product to see if it contains a “_tribe_wooticket_for_event” meta value.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Awesome! I’m glad you were able to get that issue resolved and importing the iCal there again.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

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