[Jeremy]

Hi Justin,

Thanks for reaching out to us! I’d be happy to help you 🙂

It seems your theme overrides some of our styles, causing this display problem on smaller screens.

Could you add the following snippet in Appearance > Customize > Additional CSS?

@media screen and (max-width: 768px) {
  .tribe-events-list-separator-month {
    margin-top: 70px;
  }
}

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

I visited your website and I could see properly your event page.

Did you manage to solve your issue, or did I misunderstand your needs?

Anyway, feel free to ask if you have any questions about our plugin and its features!

Have a nice day,
Jeremy

 

[Jeremy]

Hi Denise,

We attached your ticket to the bug report and I’m setting this ticket as “Pending fix” so that we could warn you as soon as the problem is resolved.

Because you get a fatal error, we have set a higher priority to this bug ticket. For now, I can’t give you a release date though. But rest assured our developers will do their best 🙂

Once again, thank you very much for your patience and comprehension.

Cheers,
Jeremy

[Jeremy]

Hi mishkat,

It seems the venue address is not properly set in your WordPress back-office. You may refer to this page for more information about creating venues: https://theeventscalendar.com/knowledgebase/venue-and-organizer-pages/

Please let me know if this helps.

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for sharing your workaround, Pete!

Bradley, I’ve attached your ticket to the bug report. And I’m setting this ticket as “Pending fix” so that we could warn you as soon as the problem is resolved. It should be part of the next maintenance release (which should be out on the first week of October).

Thank you for your patience and understanding 🙂

Cheers,
Jeremy

[Jeremy]

This reply is private.

[Jeremy]

Hi Denise,

Thanks a lot for sharing your debug log. That helps a lot! We’re still investigating on this issue and we’ll probably create a bug report.

I will let you know as soon as I have more information.

Thank you for your patience and understanding 🙂

Cheers,
Jeremy

[Jeremy]

Hi Riitta,

Thanks for your interest in our plugin 🙂

We currently do not provide a widget or shortcode that will let you dynamically list the past 5, 10 or however many events. However, we do provide solutions such as the [tribe_events] shortcode which accepts a date attribute – letting you force it to display events from the past (you would need our premium plugin Events Calendar PRO in order to use shortcodes such as this one).

Regarding the multilingual plugin, there’s no perfect solution at this point. However, WPML is now officially compatible with our plugin and it is the solution I would recommend. That said, Polylang is a really nice plugin as well and should work with our plugins to a certain extent (I can’t guarantee the full compatibility though).

I hope this helps.

Cheers,
Jeremy

[Jeremy]

Hi Miriam,

Thanks for reaching out to us! I’d be happy to help you 🙂

I’m sorry for the inconvenience caused by this issue.

Is it your initial event which is duplicated? After you chose “Once”?

Cheers,
Jeremy

 

[Jeremy]

Hi Bradley,

Thanks for reaching out to us! I’d be happy to help you 🙂

Do your Eventbrite events have a privacy set to “Private”?

Does your iFrame never appear, or does it appear randomly?

Cheers,
Jeremy

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

Your problem might be due to transients. Could you clean your transients, using a plugin such as this one?

Please let me know how it goes.

Cheers,
Jeremy

[Jeremy]

Hi mishkat,

Thanks for reaching out to us! I’d be happy to help you 🙂

I visited your website and noticed there is the following warning: NoApiKeys (https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys).

Please make sure you’ve set up your Google Maps API Key properly, following the instructions on this page: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

You might have to activate Geocoding API and Maps JavaScript API as well for that functionality to work correctly.

Please let me know how it goes,

Cheers,
Jeremy

[Jeremy]

Bonjour David,

Non, par défaut, on ne peut pas cibler les événements du calendrier qui sont complets. Cela demanderait, une fois de plus, une customization php (+ css).

Le plugin Category Colors vous permet simplement d’attribuer une couleur de fond différente en fonction des différentes catégories. Après, rien ne vous empêche de créer une catégorie “événement complet”, mais cela vous obligerait à manuellement attribuer cette catégorie aux événements qui sont complets.

Bonne journée,
Jeremy

[Jeremy]

Hi Claudio,

I’m glad you managed to solve this issue!

I’m going to close this thread then, but feel free to start a new one if you have further concerns 🙂

Cheers,
Jeremy

[Jeremy]

Hi Denise,

I’m glad you could upgrade PHP to 5.6 – I hope it didn’t have any side effect on your different websites.

I tested your ics file. I could successfully import those events on my local installation with The Events Calendar 4.6.23 and Events Calendar PRO 4.4.32. So I don’t think the problem comes from the format of this ics file, but from your website.

Could you please enable WP_DEBUG and WP_DEBUG_LOG. This will create a debug.log file inside the /wp-content directory.

After that, try manually running some of your scheduled imports, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

I also noticed you have WP Fastest cache. Could you clear all your cache, including your transients?

Please let me know how it goes.

Cheers,
Jeremy

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