Help Desk

Uploaded Events do disappear

  • Posts: 4 Topics: 1
    | Permalink

    Hi there,

    I am using the Events Calendar Community Events Plugin on my website, so that organizors of other companies can upload their events to our calendar.
    This worked well all the time but in the last few weeks we got some mails of organizors complaining that some of their events just disappear after uploading.
    Eg they upload 8 events, 4 events just work fine, I can confirm them in WordPress and everything’s alright. 4 events are missing and I can’t see them to confirm, the organizor can see them neither in the list of uploaded events.

    Can anybody help me with that problem?
    Thanks 🙂

    Posts: 1667
    | Permalink

    Hi,

    Thanks for reaching out to us! I’d be happy to help you 🙂

    In order to do so, could you share your System Information? (you way set your reply as “Private”).

    Also, do you remember when exactly you noticed that problem? After a recent update of our plugin?

    In your WordPress backoffice, you can’t find those events at all, not even under “Drafts” or “Trash”?

    Cheers,
    Jeremy

     

    Posts: 4 Topics: 1
    | Permalink

    Hi Jeremy,

    now I shared my System Information automatically. I also do the copy paste thing:

    Home URL
    https://www.regio-kult.de
    Site URL
    https://www.regio-kult.de
    Site Language
    de_DE
    Character Set
    UTF-8
    Name
    Anika Rieblinger
    Email
    anika.rieblinger@c-s-media.com
    Install keys

    events-calendar-pro = 56f8################################c20c
    events-community = 8d4b################################a120

    WordPress version
    4.9.8
    Permalink Structure
    https://www.regio-kult.de/%postname%/
    PHP version
    7.0.31
    PHP

    max_execution_time = 50000
    memory_limit = 256M
    upload_max_filesize = 64M
    post_max_size = 64M
    display_errors = 1
    log_errors = 0

    Server
    Apache
    SAPI
    cgi-fcgi
    Plugins

    Antispam Bee version 2.8.1 by pluginkollektiv(https://pluginkollektiv.org)
    BackWPup version 3.6.0 by Inpsyde GmbH(http://inpsyde.com)
    Better Search Replace version 1.3.2 by Delicious Brains(https://bettersearchreplace.com)
    CMB2 version 2.4.2 by CMB2 team(https://cmb2.io)
    Cookie Notice version 1.2.44 by dFactory(https://dfactory.eu/)
    Customizer Export/Import version 0.8 by The Beaver Builder Team(http://www.wpbeaverbuilder.com/?utm_source=external&utm_medium=customizer-export&utm_campaign=plugins-page)
    Duplicate Page version 2.7 by mndpsingh287(https://profiles.wordpress.org/mndpsingh287/)
    Eventica Testimonials version 1.0 by TokoPress(http://toko.press/)
    Eventica Visual Composer & Shortcodes version 1.15.0 by TokoPress(http://tokopress.com/)
    The Events Calendar PRO version 4.4.31 by Modern Tribe, Inc.(http://m.tri.be/20)
    EWWW Image Optimizer version 4.3.2 by Shane Bishop(https://ewww.io/)
    Export Users to CSV version 1.1.1 by Matt Cromwell(https://www.mattcromwell.com/products/export-users-to-csv)
    Force Regenerate Thumbnails version 2.0.6 by Pedro Elsner(http://www.pedroelsner.com/)
    Maps Builder version 2.1.2 by WordImpress(https://wordimpress.com/)
    iframe version 4.3 by webvitaly(http://web-profile.com.ua/wordpress/plugins/)
    WPBakery Page Builder version 5.4.7 by Michael M – WPBakery.com(http://wpbakery.com)
    MailChimp for WordPress version 4.2.4 by ibericode(https://ibericode.com/)
    One Click Demo Import version 2.5.0 by ProteusThemes(http://www.proteusthemes.com)
    One Click SSL version 1.4.1 by Tribulant Software(http://tribulant.com)
    Open external links in a new window version 1.3.2 by Kristian Risager Larsen(https://kristianrisagerlarsen.dk)
    Page Links To version 3.0.1 by Mark Jaquith(https://coveredweb.com/)
    PHP Compatibility Checker version 1.4.6 by WP Engine(https://wpengine.com)
    PO/MO Editor version 1.4.2 by Doug Wollison(http://dougw.me)
    PopupAlly version 2.0.1 by AmbitionAlly(http://ambitionally.com/)
    Regenerate Thumbnails version 3.0.2 by Alex Mills (Viper007Bond)(https://alex.blog/)
    The Events Calendar: Frontend Submission version 1.15.0 by XtensionPress(http://www.xtensionpress.com)
    The Events Calendar: Community Events version 4.5.13.1 by Modern Tribe, Inc.(http://m.tri.be/21)
    The Events Calendar version 4.6.22.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
    Thumbnail Upscale version 1.1 by Stanislav Khromov(http://khromov.wordpress.com)
    Widget Importer & Exporter version 1.5.3 by churchthemes.com(https://churchthemes.com)
    Widget Logic version 5.9.0 by wpchefgadget, alanft
    WooCommerce version 3.4.5 by Automattic(https://woocommerce.com)
    WordPress Importer version 2.0.2 by wordpressdotorg(http://wordpress.org/)
    Yoast SEO version 8.1 by Team Yoast(https://yoa.st/1uk)
    WP-Members version 3.2.2.1 by Chad Butler(http://butlerblog.com/)
    WP Permalauts version 1.0.2 by Christoph Grabo(http://blogcraft.de/)
    WP Rollback version 1.5.1 by WordImpress(https://wordimpress.com/)
    WP Statistics version 12.4.0 by Verona Labs(http://veronalabs.com/)
    WP Super Cache version 1.6.4 by Automattic(https://automattic.com/)

    Network Plugins

    MU Plugins

    Theme
    Eventica WP Child
    Multisite

    Settings

    recurring_events_are_hidden = exposed
    tribeEventsTemplate =
    tribeEventsBeforeHTML =
    tribeEventsAfterHTML =
    previous_ecp_versions =

    Array
    (
    [0] => 0
    [1] => 3.9.3
    [2] => 3.10
    [3] => 3.10.1
    [4] => 3.11.2
    [5] => 3.12
    [6] => 3.12.1
    [7] => 3.12.2
    [8] => 3.12.3
    [9] => 3.12.5
    [10] => 3.12.6
    [11] => 4.0.2
    [12] => 4.0.4
    [13] => 4.0.5
    [14] => 4.0.6
    [15] => 4.1
    [16] => 4.1.0.1
    [17] => 4.1.1
    [18] => 4.1.1.1
    [19] => 4.1.2
    [20] => 4.1.3
    [21] => 4.1.4
    [22] => 4.2
    [23] => 4.2.1
    [24] => 4.2.1.1
    [25] => 4.2.2
    [26] => 4.2.3
    [27] => 4.2.4
    [28] => 4.2.5
    [29] => 4.2.6
    [30] => 4.2.7
    [31] => 4.3
    [32] => 4.3.0.1
    [33] => 4.3.1.1
    [34] => 4.3.2
    [35] => 4.3.3
    [36] => 4.3.4.2
    [37] => 4.3.5
    [38] => 4.4.0.1
    [39] => 4.4.1.1
    [40] => 4.4.2
    [41] => 4.4.3
    [42] => 4.4.4
    [43] => 4.4.5
    [44] => 4.5.0.2
    [45] => 4.5.1
    [46] => 4.5.2
    [47] => 4.5.2.1
    [48] => 4.5.3
    [49] => 4.5.4
    [50] => 4.5.7
    [51] => 4.5.11
    [52] => 4.6.6
    [53] => 4.6.8
    [54] => 4.6.9
    [55] => 4.6.10.1
    [56] => 4.6.11
    [57] => 4.6.11.1
    [58] => 4.6.12
    [59] => 4.6.13
    [60] => 4.6.14.1
    [61] => 4.6.16
    [62] => 4.6.17
    [63] => 4.6.18
    [64] => 4.6.19
    [65] => 4.6.20
    [66] => 4.6.20.1
    [67] => 4.6.21
    )

    latest_ecp_version = 4.6.22.1
    tribeEnableViews =

    Array
    (
    [0] => list
    [1] => month
    [2] => day
    )

    schema-version = 4.6.22.1
    last-update-message = 4.1.3
    earliest_date = 2015-11-07 19:30:00
    latest_date = 2019-11-03 22:00:00
    viewOption = list
    stylesheetOption = tribe
    tribeDisableTribeBar =
    monthEventAmount = 5
    enable_month_view_cache =
    dateWithYearFormat = j. F Y
    dateWithoutYearFormat = j. F
    monthAndYearFormat = F Y
    dateTimeSeparator = ,
    timeRangeSeparator = –
    datepickerFormat = 4
    disable_metabox_custom_fields = show
    pro-schema-version = 4.4.31
    donate-link =
    postsPerPage = 60
    liveFiltersUpdate = 1
    hideSubsequentRecurrencesDefault =
    userToggleSubsequentRecurrences =
    recurrenceMaxMonthsBefore = 24
    recurrenceMaxMonthsAfter = 24
    showComments =
    showEventsInMainLoop =
    eventsSlug = events
    singleEventSlug = event
    multiDayCutoff = 00:00
    defaultCurrencySymbol = €
    reverseCurrencyPosition = 1
    embedGoogleMaps =
    geoloc_default_geofence = 25
    geoloc_default_unit = kms
    embedGoogleMapsZoom = 10
    debugEvents =
    defaultValueReplace =
    eventsDefaultOrganizerID = 0
    eventsDefaultVenueID = 0
    eventsDefaultAddress =
    eventsDefaultCity =
    eventsDefaultState =
    eventsDefaultProvince =
    eventsDefaultZip =
    defaultCountry =

    Array
    (
    [0] => DE
    [1] => Deutschland
    )

    eventsDefaultPhone =
    tribeEventsCountries =
    hideLocationSearch =
    hideRelatedEvents = 1
    week_view_hide_weekends =
    weekDayFormat = l
    custom-fields =

    Array
    (
    [3] => Array
    (
    [name] => _ecp_custom_3
    [label] => Premium-Beitrag
    [type] => checkbox
    [values] => ja
    )

    )

    custom-fields-max-index = 7
    events_filters_layout = horizontal
    events_filters_default_state = closed
    earliest_date_markers =

    Array
    (
    [0] => 19245
    )

    latest_date_markers =

    Array
    (
    [0] => 559470
    )

    tribe-events-community-schema-version = 4.5.13.1
    trash-past-events =
    delete-past-events =
    tribe_events_timezone_mode = event
    tribe_events_timezones_show_zone =

    Community Add
    https://www.regio-kult.de/events/community/hinzufuegen
    Community List
    https://www.regio-kult.de/events/community/liste
    Community Options

    maybeFlushRewrite =
    allowAnonymousSubmissions =
    useVisualEditor =
    defaultStatus = pending
    communityRewriteSlug = community
    emailAlertsEnabled = 1
    emailAlertsList = online@regio-kult.de
    allowUsersToEditSubmissions = 1
    allowUsersToDeleteSubmissions = 1
    trashItemsVsDelete = 1
    eventsPerPage = 10
    eventListDateFormat = j. F Y
    blockRolesFromAdmin = 1
    blockRolesList =

    Array
    (
    [0] => editor
    [1] => author
    [2] => contributor
    [3] => subscriber
    [4] => customer
    [5] => shop_manager
    )

    blockRolesRedirect =
    defaultCommunityVenueID = 0
    defaultCommunityOrganizerID = 0
    recaptchaPublicKey =
    recaptchaPrivateKey =

    WP Timezone
    Europe/Berlin
    WP GMT Offset
    2
    Default PHP Timezone
    UTC
    WP Date Format
    j. F Y
    WP Time Format
    G:i
    Week Starts On
    1
    Common Library Dir
    /homepages/16/d98811970/htdocs/regio-kult-relaunch/wp-content/plugins/the-events-calendar/common/src/Tribe
    Common Library Version
    4.7.19

    I do not remember, that this problem came with an update or something. I notices it about six weeks ago.
    The events are nowhere, not even in Trash etc.

    Thank you for your help 🙂

    Posts: 4 Topics: 1
    | Permalink
    This reply has been marked as private.
    Posts: 1667
    | Permalink
    This reply has been marked as private.
    Posts: 4 Topics: 1
    | Permalink
    This reply has been marked as private.
    Posts: 1667
    | Permalink
    This reply has been marked as private.
    Posts: 4 Topics: 1
    | Permalink
    This reply has been marked as private.
    Posts: 1667
    | Permalink
    This reply has been marked as private.
    Posts: 65
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink