Uploaded Events do disappear

[csmedia]

Hi there,

I am using the Events Calendar Community Events Plugin on my website, so that organizors of other companies can upload their events to our calendar.
This worked well all the time but in the last few weeks we got some mails of organizors complaining that some of their events just disappear after uploading.
Eg they upload 8 events, 4 events just work fine, I can confirm them in WordPress and everything’s alright. 4 events are missing and I can’t see them to confirm, the organizor can see them neither in the list of uploaded events.

Can anybody help me with that problem?
Thanks 🙂

[Jeremy]

Hi,

Thanks for reaching out to us! I’d be happy to help you 🙂

In order to do so, could you share your System Information? (you way set your reply as “Private”).

Also, do you remember when exactly you noticed that problem? After a recent update of our plugin?

In your WordPress backoffice, you can’t find those events at all, not even under “Drafts” or “Trash”?

Cheers,
Jeremy

 

[csmedia]

Hi Jeremy,

now I shared my System Information automatically. I also do the copy paste thing:

Home URL
https://www.regio-kult.de
Site URL
https://www.regio-kult.de
Site Language
de_DE
Character Set
UTF-8
Name
Anika Rieblinger
Email
[email protected]
Install keys

events-calendar-pro = 56f8################################c20c
events-community = 8d4b################################a120

WordPress version
4.9.8
Permalink Structure
https://www.regio-kult.de/%postname%/
PHP version
7.0.31
PHP

max_execution_time = 50000
memory_limit = 256M
upload_max_filesize = 64M
post_max_size = 64M
display_errors = 1
log_errors = 0

Server
Apache
SAPI
cgi-fcgi
Plugins

Antispam Bee version 2.8.1 by pluginkollektiv(https://pluginkollektiv.org)
BackWPup version 3.6.0 by Inpsyde GmbH(http://inpsyde.com)
Better Search Replace version 1.3.2 by Delicious Brains(https://bettersearchreplace.com)
CMB2 version 2.4.2 by CMB2 team(https://cmb2.io)
Cookie Notice version 1.2.44 by dFactory(https://dfactory.eu/)
Customizer Export/Import version 0.8 by The Beaver Builder Team(http://www.wpbeaverbuilder.com/?utm_source=external&utm_medium=customizer-export&utm_campaign=plugins-page)
Duplicate Page version 2.7 by mndpsingh287(https://profiles.wordpress.org/mndpsingh287/)
Eventica Testimonials version 1.0 by TokoPress(http://toko.press/)
Eventica Visual Composer & Shortcodes version 1.15.0 by TokoPress(http://tokopress.com/)
The Events Calendar PRO version 4.4.31 by Modern Tribe, Inc.(http://m.tri.be/20)
EWWW Image Optimizer version 4.3.2 by Shane Bishop(https://ewww.io/)
Export Users to CSV version 1.1.1 by Matt Cromwell(https://www.mattcromwell.com/products/export-users-to-csv)
Force Regenerate Thumbnails version 2.0.6 by Pedro Elsner(http://www.pedroelsner.com/)
Maps Builder version 2.1.2 by WordImpress(https://wordimpress.com/)
iframe version 4.3 by webvitaly(http://web-profile.com.ua/wordpress/plugins/)
WPBakery Page Builder version 5.4.7 by Michael M – WPBakery.com(http://wpbakery.com)
MailChimp for WordPress version 4.2.4 by ibericode(https://ibericode.com/)
One Click Demo Import version 2.5.0 by ProteusThemes(http://www.proteusthemes.com)
One Click SSL version 1.4.1 by Tribulant Software(http://tribulant.com)
Open external links in a new window version 1.3.2 by Kristian Risager Larsen(https://kristianrisagerlarsen.dk)
Page Links To version 3.0.1 by Mark Jaquith(https://coveredweb.com/)
PHP Compatibility Checker version 1.4.6 by WP Engine(https://wpengine.com)
PO/MO Editor version 1.4.2 by Doug Wollison(http://dougw.me)
PopupAlly version 2.0.1 by AmbitionAlly(http://ambitionally.com/)
Regenerate Thumbnails version 3.0.2 by Alex Mills (Viper007Bond)(https://alex.blog/)
The Events Calendar: Frontend Submission version 1.15.0 by XtensionPress(http://www.xtensionpress.com)
The Events Calendar: Community Events version 4.5.13.1 by Modern Tribe, Inc.(http://m.tri.be/21)
The Events Calendar version 4.6.22.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
Thumbnail Upscale version 1.1 by Stanislav Khromov(http://khromov.wordpress.com)
Widget Importer & Exporter version 1.5.3 by churchthemes.com(https://churchthemes.com)
Widget Logic version 5.9.0 by wpchefgadget, alanft
WooCommerce version 3.4.5 by Automattic(https://woocommerce.com)
WordPress Importer version 2.0.2 by wordpressdotorg(http://wordpress.org/)
Yoast SEO version 8.1 by Team Yoast(https://yoa.st/1uk)
WP-Members version 3.2.2.1 by Chad Butler(http://butlerblog.com/)
WP Permalauts version 1.0.2 by Christoph Grabo(http://blogcraft.de/)
WP Rollback version 1.5.1 by WordImpress(https://wordimpress.com/)
WP Statistics version 12.4.0 by Verona Labs(http://veronalabs.com/)
WP Super Cache version 1.6.4 by Automattic(https://automattic.com/)

Network Plugins
–
MU Plugins
–
Theme
Eventica WP Child
Multisite
–
Settings

recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =

Array
(
[0] => 0
[1] => 3.9.3
[2] => 3.10
[3] => 3.10.1
[4] => 3.11.2
[5] => 3.12
[6] => 3.12.1
[7] => 3.12.2
[8] => 3.12.3
[9] => 3.12.5
[10] => 3.12.6
[11] => 4.0.2
[12] => 4.0.4
[13] => 4.0.5
[14] => 4.0.6
[15] => 4.1
[16] => 4.1.0.1
[17] => 4.1.1
[18] => 4.1.1.1
[19] => 4.1.2
[20] => 4.1.3
[21] => 4.1.4
[22] => 4.2
[23] => 4.2.1
[24] => 4.2.1.1
[25] => 4.2.2
[26] => 4.2.3
[27] => 4.2.4
[28] => 4.2.5
[29] => 4.2.6
[30] => 4.2.7
[31] => 4.3
[32] => 4.3.0.1
[33] => 4.3.1.1
[34] => 4.3.2
[35] => 4.3.3
[36] => 4.3.4.2
[37] => 4.3.5
[38] => 4.4.0.1
[39] => 4.4.1.1
[40] => 4.4.2
[41] => 4.4.3
[42] => 4.4.4
[43] => 4.4.5
[44] => 4.5.0.2
[45] => 4.5.1
[46] => 4.5.2
[47] => 4.5.2.1
[48] => 4.5.3
[49] => 4.5.4
[50] => 4.5.7
[51] => 4.5.11
[52] => 4.6.6
[53] => 4.6.8
[54] => 4.6.9
[55] => 4.6.10.1
[56] => 4.6.11
[57] => 4.6.11.1
[58] => 4.6.12
[59] => 4.6.13
[60] => 4.6.14.1
[61] => 4.6.16
[62] => 4.6.17
[63] => 4.6.18
[64] => 4.6.19
[65] => 4.6.20
[66] => 4.6.20.1
[67] => 4.6.21
)

latest_ecp_version = 4.6.22.1
tribeEnableViews =

Array
(
[0] => list
[1] => month
[2] => day
)

schema-version = 4.6.22.1
last-update-message = 4.1.3
earliest_date = 2015-11-07 19:30:00
latest_date = 2019-11-03 22:00:00
viewOption = list
stylesheetOption = tribe
tribeDisableTribeBar =
monthEventAmount = 5
enable_month_view_cache =
dateWithYearFormat = j. F Y
dateWithoutYearFormat = j. F
monthAndYearFormat = F Y
dateTimeSeparator = ,
timeRangeSeparator = –
datepickerFormat = 4
disable_metabox_custom_fields = show
pro-schema-version = 4.4.31
donate-link =
postsPerPage = 60
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = €
reverseCurrencyPosition = 1
embedGoogleMaps =
geoloc_default_geofence = 25
geoloc_default_unit = kms
embedGoogleMapsZoom = 10
debugEvents =
defaultValueReplace =
eventsDefaultOrganizerID = 0
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =

Array
(
[0] => DE
[1] => Deutschland
)

eventsDefaultPhone =
tribeEventsCountries =
hideLocationSearch =
hideRelatedEvents = 1
week_view_hide_weekends =
weekDayFormat = l
custom-fields =

Array
(
[3] => Array
(
[name] => _ecp_custom_3
[label] => Premium-Beitrag
[type] => checkbox
[values] => ja
)

)

custom-fields-max-index = 7
events_filters_layout = horizontal
events_filters_default_state = closed
earliest_date_markers =

Array
(
[0] => 19245
)

latest_date_markers =

Array
(
[0] => 559470
)

tribe-events-community-schema-version = 4.5.13.1
trash-past-events =
delete-past-events =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =

Community Add
https://www.regio-kult.de/events/community/hinzufuegen
Community List
https://www.regio-kult.de/events/community/liste
Community Options

maybeFlushRewrite =
allowAnonymousSubmissions =
useVisualEditor =
defaultStatus = pending
communityRewriteSlug = community
emailAlertsEnabled = 1
emailAlertsList = [email protected]
allowUsersToEditSubmissions = 1
allowUsersToDeleteSubmissions = 1
trashItemsVsDelete = 1
eventsPerPage = 10
eventListDateFormat = j. F Y
blockRolesFromAdmin = 1
blockRolesList =

Array
(
[0] => editor
[1] => author
[2] => contributor
[3] => subscriber
[4] => customer
[5] => shop_manager
)

blockRolesRedirect =
defaultCommunityVenueID = 0
defaultCommunityOrganizerID = 0
recaptchaPublicKey =
recaptchaPrivateKey =

WP Timezone
Europe/Berlin
WP GMT Offset
2
Default PHP Timezone
UTC
WP Date Format
j. F Y
WP Time Format
G:i
Week Starts On
1
Common Library Dir
/homepages/16/d98811970/htdocs/regio-kult-relaunch/wp-content/plugins/the-events-calendar/common/src/Tribe
Common Library Version
4.7.19

I do not remember, that this problem came with an update or something. I notices it about six weeks ago.
The events are nowhere, not even in Trash etc.

Thank you for your help 🙂

[csmedia]

This reply is private.

[Jeremy]

This reply is private.

[csmedia]

This reply is private.

[Jeremy]

This reply is private.

[csmedia]

This reply is private.

[Jeremy]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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