[Hunter]

Eric,

Glad to hear you’ve got it working (for the most part!) I was going to recommend CSS, but it sounds like you beat me to it!

You have your customizations saved in [your-theme]/tribe-events/community/modules/organizer-fields.php, correct?

Thanks again for your patience and professionalism while we work towards a solution. Have a good one!

[Hunter]

Welcome back,

It looks like you’ll need to explore the-events-calendar/src/admin-views/venue-meta-box.php.

I wish I could provide more support, however, these types of customizations extend beyond the scope I’m able to provide through the forums. Keep your eyes peeled to the new release changelogs; hopefully it’ll be added into an upcoming version.

Good luck with everything and thanks again for choosing PRO 🙂

[Hunter]

Welcome back Greg,

I just tested the code on my local test environment and it seemed to work fine for me with the default Twentysixteen theme. Unfortunately I wouldn’t know where to begin with your theme conflict as I don’t have the source code and theme customizations extend beyond the scope of support we are able to offer.

I would recommend reaching out to your theme author and see if they can provide more assistance. Thanks so much for understanding and best of luck resolving the issue!

[Hunter]

Hey Ingrid,

The timezone feature you describe is actually a feature of our free version. You can compare features between the free and PRO versions here.

I can tell you one thing… PRO is worth it! The amount of features and level of support is unparalleled 🙂

Thanks for reaching out to our Pre-Sales channel and I hope to see you around the support forums!

[Hunter]

Hello María,

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums.

Thanks for understanding and good luck resolving your issue. Have a good day!

[Hunter]

Hello Mikhail,

Thanks for contacting us.

I tested the event provided and got the error as described. Try inserting this snippet into the bottom of your theme’s functions.php file and see if the 400 Bad Request error goes away. If not, check our Testing for conflicts article and please reply privately with your System Information.

Thanks for choosing PRO and please keep me posted with the status of your issue. Have a great day!

[Hunter]

Hello and thanks for the question,

We have many customers currently (and successfully) using our ticketing plugins for booking online workshops, music festivals, and tons of other instances 🙂

To answer your question – the error you described sounds like a possible theme and/or plugin(s) conflict rather than coming from our plugins. We extensively test for possible conflicts before releasing new versions. If a bug is found, we log it and address it based on priority. The error you described would be considered a “top priority” and would most likely be fixed immediately after it’s initial release.

I would recommend turning on wp_debug in your wp-config.php file to help find the conflict you’re having.

Thanks for contacting us and I hope to see you around in the support forums. Have a great day!

[Hunter]

Hey Dean,

Welcome back 🙂

Sorry to hear about your performance issues – those are never fun. Would you mind taking a look at our Testing for conflicts article? It may help narrow down any other potential theme and/or plugin conflicts that could be causing problems.

We build our plugins with performance in mind – that being said, I recommend heading on over to GTmetrix.com. Run your site to see if you can find any more information about where your slow load times are coming from.

I noticed you have W3 Total Cache plugin activated when viewing your events page source code. The load time was under 3 seconds for me which isn’t too bad in my book! Keep in mind, one incorrect setting with your caching plugin can cause major issues – so you may want to run through your caching plugin settings and options again.

Thanks for understanding where we’re coming from when it comes to performance. We will continue our attempts at exceeding the latest code standards and practices – I promise you that.

I wish you the best of luck addressing your performance issues and have a great week!

[Hunter]

Welcome to the forums, Maximiliano!

Sorry to hear about the issue. Would you mind running through our Testing for conflicts article? I just want to make sure you don’t have a theme and/or plugin conflict going on before testing the issue out on my local test environment.

Let me know how it goes and we’ll continue from there if we need to. Have a good rest of the week!

[Hunter]

Hey Greg,

Thanks for getting back to me with your System Information. I don’t see anything that jumps out in the info. Take a look at our Testing for conflicts article. My guess is you’re experiencing a theme and/or plugin conflict.

Let me know if that helps resolve your issue. Thanks for working with me on this and have a good rest of your day!

[Hunter]

Hello, Ivan 🙂

Unfortunately there is no other workaround than either finding a plugin that fits your needs or building a custom search feature into your WP site.

I would start in the WordPress repository. As always, look for well documented and supported plugins that are kept up-to-date and have positive ratings. I’m confident you’ll find something that gets you the functionality you seek.

Thanks for being so understanding and for choosing us for your events calendar needs! Have a great week!

[Hunter]

Martha,

I can see the validity and reason behind each feature/functionality you’ve shared with me, so thank you for that!

I recommend taking a look at our UserVoice Feature Ideas page. You can voice ideas and read through others shared by fellow users.

Thanks again for the input and have a great rest of your week 🙂

[Hunter]

Hey Eric,

Thanks for posting and welcome back!

To alter the event submission form, you’ll need to read through our Themer’s Guide. You will need to overwrite edit-event.php which can be found in plugins/the-events-calendar-community-events/src/views/community.

Good luck with your template override and thanks for being a great customer 🙂

[Hunter]

Hello and welcome back,

We are aware of the issue you’re experiencing and have created a ticket to have the bug addressed in an upcoming release. Please stay tuned to your WP-admin section and theeventscalendar.com/blog. If the fix is included in the release, it will be mentioned there.

Thanks for your patience while we work to resolve the issue. Have a great week!

[Hunter]

Hey Mad Dog,

Apologies for the delay on getting back to you. The relevant code you’ll need to look into is located in plugins/the-events-calendar/src/admin-views/events-meta-box.php.

Good luck in achieving the desired functionality and thanks for choosing PRO! Have a great week 🙂

[Author]

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