[Hunter]

Welcome back,

To overwrite single event pages, you’ll need to copy the contents of single-event.php found in the-events-calendar/src/views/ and paste them into a new file. Save this new file as single-event.php. Next, you’ll now need to create a new folder inside your theme folder and name it tribe-events. Save the single-event.php file we’ve just created inside the tribe-events folder we’ve just created. These instructions can also be found in the Themer’s Guide.

Once you’ve done that, you can start to edit the code on your new single-event.php file. Changes will be saved in case of a plugin update.

I wish I could be of more assistance but these instructions should help. I might also recommend searching around YouTube for how to create custom template overrides and saving them in a child theme folder.

Good luck and have a good rest of your weekend!

[Hunter]

Welcome back, Jason 🙂

The reason it is the first step we direct users to is because more often than not, the conflicts are either related to themes and/or plugins. We would love to be able to support conflicts for all themes and plugins, but it would be nearly impossible.

With that said, once we rule out theme/plugin conflicts, our support team members are more than happy to try and replicate the issue. Should we find an issue, we log it as a bug and put it on our future maintenance release schedule. Our developers reference threads with known bugs when workings towards a resolution.

I just checked our bug reports and don’t see anything logged in regards to incorrect ordering of the events, though you mentioned more than one customer reported similar issues. This typically means they’ve traced down the source of conflict and ruled out the chance for a bug in our plugin.

I hope this explanation gives clarity as to why we ask to review our Testing for conflicts before we dig any deeper. With that said, can you please confirm you’ve tested for conflicts? Let me know and we can take it from there.

Have a good rest of your weekend!

[Hunter]

Glad to hear you’re headed in the right direction! I’ll close this thread out but feel free to open a new one if you’ve got any more questions. Enjoy the weekend 🙂

[Hunter]

Hello Sterling,

Thanks for reaching out 🙂

I see you have a PRO license attached to this account, so if that’s correct, you should have recurrence features available already!

This Knowledgebase article goes into great detail on how our plugin handles recurring events. Based on what you’ve described, you should be able to create the recurring events as described. About halfway down on the aforementioned article, it states:

With every option you also have the choice of using the same time as the original event, or a different time. By default the time will be the same throughout a series, but you can uncheck that box to reveal further options.

You can then select a different start and end time for events within that recurrence rule.

Let me know if you’ve got any additional questions and for future reference, feel free to voice these questions via our Premium support forums as it appears you’ve already got a PRO license. Thanks again for contacting us and have a good rest of the weekend!

[Hunter]

Hi and welcome back!

First off, thanks for running through the Testing for conflicts guide. It’s always the first place to start, so well done 🙂

Based on the information provided, there’s not much assistance I can offer as it pertains to a theme and/or plugin conflict which unfortunately goes beyond the scope we’re able to provide. The conflict could be a product of either changes made on your site or a recent update from us, but we don’t have any logged bugs of users reporting similar issues, so your best bet would be to work with the theme author or hire a developer who specializes in resolving these types of conflicts.

I wish I had a better answer for you but my hands are tied :-/ Best of luck finding a resolution and thank you for choosing PRO. Have an enjoyable rest of your weekend!

[Hunter]

Hey Joe,

Welcome to the forums 🙂

Go ahead and visit our Refunds page. I can’t guarantee we can refund your purchase as it appears to be outside 30 days, but we’re pretty cool when it comes to these types of requests.

Thanks for reaching out and let me know if you’ve got any follow-up questions or concerns. Have a great rest of your weekend!

[Hunter]

Hey Philipp,

Welcome to the forums and thanks for the kind words! We truly appreciate it 🙂

I don’t see the mentioned screenshot, so if you can, please reply back with that. Also, does the display issue still occur after following our Testing for conflicts guide?

Keep me posted and we’ll work from there. Thanks again for the pat on the back and I look forward to hearing back. Have a good rest of your weekend!

[Hunter]

Hello and welcome to the forums 🙂

We develop and test our plugins with the latest version of WordPress and the default WP theme. With that said, there shouldn’t be any reason you can’t get our plugin to jive with your theme.

I won’t be able to provide any support here on our Pre-Sales Channel, but if you need assistance for the free version, you can reach out via our free support WordPress.org forums.

Thanks for reaching out and we hope to see you in the Premium forums someday soon!

[Hunter]

Hi Klaus,

Thanks for choosing PRO and welcome to our support forums 🙂

A couple recommended articles I have for you include our Themer’s Guide and Testing for conflicts guide. They can help educate you on how to go about making customizations to your events calendar. Another recommendation would be to visit Events > Settings > Display in your wp-admin and try some different options found there.

Unfortunately, this is about as much help as we’re able to provide via the support forums in regards to theme/plugin customizations and/or conflicts. I wish I was able to provide more assistance but after a little tinkering and testing, you should be able to successfully get the layout you’re looking for.

Have a great weekend and let me know if you’ve got any follow-up questions!

[Hunter]

Hi Hani,

Happy Friday and thanks for posting!

You can remove event tags from display on single events via a template override as outlined in our Themer’s Guide. Look for details.php found in the-events-calendar/src/views/modules/meta/details. Copy the contents of that file and paste them into a new file and save it as details.php in your-theme/tribe-events/modules/meta.

Once you’ve done that, delete or comment out line 142 from the new file you’ve just created:

<?php echo tribe_meta_event_tags( sprintf( esc_html__( '%s Tags:', 'the-events-calendar' ), tribe_get_event_label_singular() ), ', ', false ) ?>

Save that file and event tags should not be called/display on your single event pages. Let me know how it goes and enjoy your weekend!

[Hunter]

Hi and welcome back,

A plugin that can help ensure emails are delivered to attendees is called Easy WP SMTP. Give it a try and see if you’re able to successfully deliver emails. Please note that email delivery can be complicated depending on your hosting email setup, limits, the end user’s email provider settings, etc.

Let me know how it goes and best of luck. Enjoy your weekend!

[Hunter]

Hey Todd,

Welcome back and thanks for running through the Testing for conflicts guide. We unfortunately don’t have any readily available snippets or workarounds, so your best bet at this time would be to tell the plugin not to target the Events post type as you said until you can find a solid answer or we integrate a fix into an upcoming release.

I want to make it clear that we don’t currently have that on our radar at this time, but are always looking for recommendations via our UserVoice Feature Ideas.

Thanks for the understanding on your end and have a good weekend 🙂

[Hunter]

Hi and thanks for getting back to me,

Can you please send a screenshot of the page you wish to make the described edits on? I feel like we’re just having a little communication breakdown. Once we establish that, I believe you should have a relatively simple time making the edits.

If that doesn’t work for you, we can honor a refund so long as the purchase was within 30 days by visiting our Refunds page.

Thanks for your patience and have a good rest of your day.

[Hunter]

No problem, glad I could help! For future reference, you can right-click on your mouse and open “Inspect” to identify CSS classes and make changes in your theme’s style.css file. This YouTube Video gives a pretty good explanation.

Thanks for letting me know the issue is resolved. I’ll close this thread out but please open a new one if you come across any more questions or concerns. Enjoy your weekend!

[Hunter]

Hi Holly!

I’d love to help you get the right plugin. We can’t necessarily exchange plugins for you, but we’d be happy to refund your purchase. To request a refund, you’ll need to visit this link. Go ahead a purchase the correct plugin whenever works best for you 🙂

Thanks for reaching out and enjoy your upcoming weekend!

[Author]

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