[Hunter]

Hey Mike,

I’d be happy to point you in the right direction, but I do want to point out that theme conflicts are outside the scope we’re able to cover here on the support forums. I visited the link and it looks like the ticket code is somehow being duplicated in your footer. If possible, I’d reach out to the theme author to see if they have any useful insight.

You might also want to see if you have any code in your theme’s footer widgets found under Appearance > Widgets.

I do apologize we can’t be of more assistance and best of luck narrowing down the conflict. Have a good rest of your week.

[Hunter]

Hello,

If you look close at the screenshot provided, you’ll see the start date for ‘Lindy Hop for Beginners’ is April 27 and end date is May 18, so technically the search function is working properly as it displays events that span across the date selected in the dropdown (May 15).

I hope this makes sense and please let me know if I can further clarify. Have a great day and thanks for choosing PRO 🙂

[Hunter]

Hey William,

Welcome back 🙂

You’ll need to create a custom template containing the line of code you provided. Please review our Themer’s Guide. We provide information and examples on how to overwrite existing files so the changes you need are displayed and saved properly when updating to newer versions.

There are videos on YouTube that also give great visual examples on how to create custom templates. This one helped me out a lot. It seems complicated at first, but once you dig in a bit, I can honestly tell you it’s not too difficult to catch on.

The file you’ll need to overwrite is: the-events-calendar-community-events\views\community\modules\image.php

Add the line of code to the new file you created and saved in your-theme/tribe-events

<input type=”hidden” name=”MAX_FILE_SIZE” value=”4194304″ />

Best of luck with the template override and thanks for choosing Community Events!

[Hunter]

Hey Hugo,

Welcome back to the support forums 🙂

I see you checked “Yes” to reverting to the default theme and deactivating all other plugins other than ours as outlined in our Testing for conflicts, but can you please confirm this? I just tested to see if I could replicate the problem and I was unfortunately unable to do so. I added a test event via the submit event form and entered text into the event description. The event submitted successfully. I also checked our bug reports and don’t see anything similar to what you’re experiencing.

Can you please send over your System Information as a private reply? Thanks for the patience and have a good rest of the day.

[Hunter]

Hello,

Thanks for getting back to me. Please review Google’s article on Soft 404 errors. This section really puts it into perspective:

The content of the page is entirely unrelated to the HTTP response returned by the server. Just because a page displays a 404 File Not Found message doesn’t mean that it’s a 404 page. It’s like a giraffe wearing a name tag that says “dog.” Just because it says it’s a dog, doesn’t mean it’s actually a dog. Similarly, just because a page says 404, doesn’t mean it’s returning a 404. You can use Fetch as Google (or other tools available on the web) to verify whether the URL is actually returning the correct code.

We’ve also got a great Knowledgebase article pertaining to this question.

I hope this helps answer the question and alleviate some of the concerns from the message received from Google. Thanks for choosing PRO and have a good week.

[Hunter]

Hey Mary,

Welcome back. You’ll need to find the first event in the series. Visit Events > Events, then search for the title of the recurring series. Navigate to the last page and at the very bottom should be the first recurrence of that event.

If that doesn’t work, I’ll reach out to my fellow team members to see if they have any insight on how to go about this. Thanks for the patience and let me know how it goes. Have a good day 🙂

[Hunter]

Hello,

Yes, the theme appears to be somehow overriding the ‘Find out more’ text. I wish I was able to provide more assistance in locating the precise source of conflict but we’re unfortunately unable to help out with theme conflicts.

Thanks for understanding and now that you know where the conflict is coming from, it should make it a bit easier on coming up with a resolution. Good luck and have a good week.

[Hunter]

Hi and thanks for sharing the System Information with me.

There is no default setting to hide the ‘+ Google Map’ on the event list page. You can add the following code to your theme’s style.css file:

.tribe-events-event-meta-desc .tribe-events-gmap, .tribe-events-event-meta .tribe-events-gmap {
white-space: nowrap;
display: none;
}

Let me know if that does the trick and have a good rest of the day.

[Hunter]

Hi and welcome back,

If you visit Events > Events and hover over the first recurrence of the event giving you troubles, you should be able to select “Trash Series” – let me know if this works!

[Hunter]

Hi and thanks for posting,

Can you provide any exact errors you’re seeing from Google? Often times, the errors you’re seeing aren’t exactly errors. If possible, can you please provide your System Information as a private reply?

I look forward to your response and thanks again for posting.

[Hunter]

Welcome back,

Thank you for the response 🙂

I’ll close this thread out but feel free to open a new one if you have any more questions or concerns. Have a good week!

[Hunter]

Hey Phoebe,

I’m so glad to hear you’ve finally got it set up and going properly! We also appreciate the kind words as we do our best to not only meet, but exceed our customer expectations 🙂

I’ll close this thread out but please feel free to open a new thread if anything else comes up. Have a good week and thanks again for choosing PRO!

[Hunter]

Welcome back,

Does the text change to ‘Find out more’ when reverting back to the default WP theme?

[Hunter]

Hey Andrew,

Welcome to the forums and sorry to hear about the issue. It does indeed sound like a theme conflict to me. I’d probably start by right-clicking my mouse and opening “Inspect” – from there you can see any errors in the console. You could also enable wp_debug in your wp-config.php file and see if any errors display on the page giving you troubles.

I wish I was able to provide more assistance as to how to resolve the conflict, but these types of support requests are outside the scope we’re able to cover. I’d still be happy to try and narrow down the conflict, so let me know if my first recommendations work and if not, we’ll continue troubleshooting.

You may also want to reach out to your theme author to see if they have any insight. Have a good upcoming weekend and thanks for choosing PRO!

[Hunter]

Hey William,

Thank you for the kind words. We are always pleased to hear our customers are satisfied!

I’d also like to thank you for the informative and detailed post. I can definitely see the validity in your recommendation. We are always looking for ways we can improve our products and services, so constructive criticism like this is always welcome 🙂

The best place to “voice” your suggestions is over at our UserVoice Feature Ideas page. You can search to see if someone has already submitted a similar idea and upvote if so. If not, please feel free to add what you’ve described as a potential feature.

Thank you again for choosing PRO and offering the input as it’s what makes us better every day. Have a great upcoming weekend!

[Author]

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