[Hunter]

Glad issue #1 was resolved! If you wouldn’t mind, create a new thread and essentially copy/paste or link to what you’ve described above. It’s a forum requirement to create new threads in these instances. Thanks for understanding and I’ll keep an eye on the queue for your thread. Cheers 🙂

[Hunter]

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[Hunter]

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[Hunter]

Hi and welcome back 🙂

Can you please review our Testing for conflicts guide and reply back with your findings? Once we rule out theme and plugin conflicts, we’ll have a clearer picture where the issue is coming from and if indeed there is a bug.

Have a great evening.
Cheers!

[Hunter]

Hey Stephanie 🙂

Do you related events disappear when you visit Events > Settings > Display and check the ‘Hide related events‘ box? (see screenshot below)

Let me know if it works and have a great evening.
Cheers!

[Hunter]

Hey Andy,

Thank you for reaching out 🙂

While our plugins don’t offer the ability for a user to reuse a QR code for every event out-of-the-box, it’s more than likely possible through custom development. We lay out the process of checking in attendees using the QR code about halfway down this Knowledgebase article.

Please let me know if this helps clear up your questions and have a great Friday. Cheers!

[Hunter]

Hey Stephanie,

Welcome back! Our Themer’s Guide does a great job at explaining the process of creating and saving custom designs. The exact file you’ll need to overwrite is /the-events-calendar/src/views/single-event.php. You’ll need to save as [your-theme]/tribe-events/single-event.php to avoid losing changes when updating the plugin.

Let me know if this helps and have a great evening. Cheers!

[Hunter]

Hey Adam,

Sorry to hear about the troubles.

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums.

Thanks for understanding and good luck resolving your issue. Have a good day!

[Hunter]

Shaun,

Thank you for reaching out! Try adding the following snippet to the bottom of your theme’s functions.php file and let me know if the list view description length changes as desired. Feel free to adjust the number value in the snippet to your liking. Cheers!

add_filter( 'excerpt_length', 'tribe_excerpt_length' );
function tribe_excerpt_length() {
return '60';
}

[Hunter]

Hey Drew,

Welcome and thank you for reaching out 🙂

To edit the submit event form, our Themer’s Guide does a great job of explaining how to create and save custom templates. This is another helpful resource for setting required fields on the Community Events submit event form.

The file you’ll need to edit is /the-events-calendar-community-events/src/views/community/edit-event.php.

Be sure to save with the following folder structure to avoid losing customizations when updating the Community Events plugin: [your-theme]/tribe-events/community/edit-event.php.

Let me know how it goes and best of luck. Cheers!

[Hunter]

Hi and welcome back 🙂

You can use some CSS by right-clicking your mouse and opening ‘Inspect’. This YouTube Video is a great visual example. This article on Featured Images is also handy. You’ll always want to use an image with the minimum width requirements to ensure the image isn’t stretched.

I see the image for the ‘Sales Seminar’ event is naturally 300 x 168 and the width of the container for each column is 568 x 326, so 568 pixels should be the minimum width for your event featured images. Unfortunately, most of this falls under theme customization which we’re unable to support. If you need more assistance, check out our list of customizers.

Let me know if any of this helps and best of luck. Cheers!

[Hunter]

Hello and welcome back,

Thank you for the in-depth post and sorry to hear you’re experiencing slow load times. That is quite the number of events, venues, and organizers! I spent a few minutes reviewing our reports to see if I can find anything related to your issue and actually found a report including your specific issues with load times, including data provided by you.

It’s still marked as ‘Open’ – which means it’s making its way through the necessary channels and will be reviewed in a timely manner. I wish I had a better answer for you at this time and I’ve linked this thread to the logged report for the developers to reference while reviewing said report. I’ve linked some helpful articles that you’re most likely aware of below, but you never know. Thanks for understanding and have a great afternoon. Cheers!

• https://theeventscalendar.com/knowledgebase/caching-basics/
• https://theeventscalendar.com/knowledgebase/caching-month-view-transients/
• https://theeventscalendar.com/knowledgebase/caching-basics/
• https://theeventscalendar.com/the-events-calendar-performance-considerations/
• https://theeventscalendar.com/favorite-developer-plugins/

[Hunter]

Hey Aaron,

Sorry to hear about the random start times. Can you send over your timezone settings under WP Settings > General? Also, could you elaborate a bit more on what exactly is happening, when it’s happening, etc? Screenshots are always helpful.

Thanks and have a good rest of the day. Cheers!

[Hunter]

Glad to hear it’s resolved and please feel free to create a new thread if you have any more questions or concerns. Cheers!

[Hunter]

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[Author]

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