[George]

Hey John,

Thanks for reaching out.

We do not have any official partnerships with any themes out there, and it is generally not recommended for themes to include plugins in them by default. I just wanted to note this because issues may arise with the plugin based on its inclusion in the theme which are not issues we’re able to help with, unfortunately.

As for your specific questions, no, our calendar plugins do not allow for having multiple ics files or iframes with each one representing a different calendar.

Please let me know if there are any other issues or questions I can try to help with.

Thank you,
George

[George]

Hey @Marlene,

There’s unfortunately no way to exclude specific categories or tags from the “Related Events” queries without writing custom code. 🙁

We are not able to help with custom coding as elaborated upon here. However, to help point you in the right direction for achieving this, you can find the function that gets “Related Events” in this file within your Events Calendar Pro plugin files:

events-calendar-pro/src/functions/template-tags/general.php

☝️ The function here is called tribe_get_related_posts—you can find it around line 695 and read into how it functions.

A filter hook exists there called tribe_related_posts_args that you can use from inside something like your theme’s functions.php file to exclude categories or tags from the Related Events queries. You would probably have the most success using something like tax_query, which you can read about here → https://codex.wordpress.org/Class_Reference/WP_Query

Here’s an example that may work well—what it does is exclude the event category “barbecue”:


if ( class_exists( 'Tribe__Events__Main' ) ) {

add_filter( 'tribe_related_posts_args', 'example_exclude_category_from_related_posts' );

function example_exclude_category_from_related_posts( $args ) {

if ( ! is_array( $args ) ) {
return $args;
}

$args['tax_query'][] = array(
'taxonomy' => Tribe__Events__Main::TAXONOMY,
'field' => 'slug',
'terms' => array( 'barbecue' ),
'operator' => 'NOT IN',
);

return $args;
}
}


☝️ This example may help you get started—you can use ‘post_tag’ instead of Tribe__Events__Main::TAXONOMY if you want to target tags instead of event categories, and can tinker using all of the other information I’ve shared to try and guide your tinkering.

I hope this helps!

Cheers,
George

[George]

Hey Liesbet,

Both functions exist within Event Tickets → http://wordpress.org/plugins/event-tickets

1. Do you have both Event Tickets and Event Tickets Plus installed on your site?

2. If so, what versions of both plugins do you have installed on your site?

Thanks!
George

[George]

Hi Lisa,

WordPress does not allow shortcodes in the Excerpts by default. It will not process them as shortcodes. To modify this behavior, you would have to add code like the following to your theme’s functions.php file:


add_filter( 'the_excerpt', 'do_shortcode' );


From there, you should be able to add normal shortcodes in your excerpts—so, for example, you would just add [shortcode] to the excerpts, NOT something like <?php echo do_shortcode(“[shortcode]”); ?>

Cheers,
George

[George]

Hi Lindi,

Thanks for reaching out!

The way QR Code check-ins work is that you first log into your WordPress site’s wp-admin with your administrator account before you start checking people in. So, for example, if you’re using a QR Code scanning app on your iPhone or iPad, you would go to your site’s wp-admin in the web browser on that device and log into your site as an admin.

Once logged in, then you can go back to your QR Code-scanning application and start scanning QR Codes. Upon a successful scan, the app will load a specific URL within your WordPress admin that—if you’re logged in an the ticket check-in is valid, which is determined automatically—will tell our plugin to check in the specific ticket.

I hope this helps! You can learn more about this process specifically in the “QR Code Check-ins” section of this page in our Knowledgebase → https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#qr-code-checkins

Please let me know if this helps and if there are any other issues or questions I can try to help with!

— George

[George]

Hey Math,

Thanks for reaching out.

We are not able to write custom code snippets for customers per the policies of our licenses. ⚠️ Please read those policies here: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

---

When it comes to your issues, I went to http://www.ticketjoint.co.za/events/organiser/add to try and view the problem firsthand.

I was unable to see the form because it’s restricted to users with accounts.

1. Can you temporarily make the form publicly-accessible so that I can see it? Or provide some test credentials that I can use just to see the form—if you do this, please mark your reply with the credentials as a “private reply” so that only you and us on the support team see that sensitive information.

2. When did these issues start happening? Did you just launch this site, and these issues have been there since day 1? Or has this site been going for a long time, and was working fine for months, but then recently stopped working? If this is the case, what was the last change you made before things started failing? Did you upgrade WordPress and then things broke? Or upgrade our plugins and then things stopped, or your theme? Et cetera—let us know.

Please answer both questions above so that we can be as efficient and fast as possible in our efforts to help you! 😀

Thanks,
George

[George]

Hi Frank,

Thanks for reaching out.

We unfortunately cannot help with custom coding, which this modification is, nor can we help with bugs/further refinements of those customizations. Please read this page to learn more → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

---

With that being said, as you can see from those replies we still love to try and at least help folks get started in the right direction with things! 😀

And so to ensure those inputs are just open by default, even before a user clicks the quantity buttons, you should be able to do that by adding the following CSS to the bottom of your theme’s style.css file:


table tr.tribe-tickets-meta-row {
display: table-row !important;
}


This works well for me when I test it locally—try it out and let me know if it helps for you, too!

Cheers,
George

[George]

Hey Ben,

Thanks for reaching out.

There is unfortunately no out-of-the-box way to pull of what you describe with our “Featured Events” features. 🙁

You could only tweak these features to work as you describe by way of custom coding. You would have to write that custom code or hire a professional developer to do it for you. We have a list of great developers here → http://m.tri.be/18k1 (and have no affiliation with any of these folks—they’re simply some well-respected names in the community that we’ve compiled to share in situations like this one).

Please let me know if this helps and if there are any other issues or questions I can try to help with.

— George

[George]

Hey Iman,

Thanks for reaching out.

There is unfortunately no shortcode at this time that only shows past events.

If you have Events Calendar Pro, one thing you can do is use the [tribe_events] shortcode to show a month or other date in the past—the events on that date will show up. It’s not quite what you describe, but is the closest thing we have to it.

You can learn more about how to do that by reviewing the [tribe_events] shortcode guide here → https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Cheers!
George

[George]

Hey Tim,

Thanks for reaching out. First, I think it’s worth clarifying that The Events Calendar is not the “standard version” of the plugin, with Events Calendar Pro being a “premium” version that replaces the standard version or is an alternative to it.

How it actually works is like this:
• The Events Calendar is the CORE plugin. It’s free and provides a fully-featured calendar for WordPress sites.
• Events Calendar Pro is a premium add-on to this core plugin. So if you buy and install Events Calendar Pro, you leave it running along with The Events Calendar. It does not replace The Events Calendar, it just activates some extra features of it.

---

With all this being said, the presence or absence of Events Calendar Pro doesn’t affect the display of past events. Past events are visible by default.

At this time, it’s true that there is not an option to hide past events. It would require custom CSS to do so.

I hope this information helps!
George

[George]

Really sorry to hear this, James!

Do any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here. So, make this change, then review the white blank page and see if any error text is there.

---

In the meantime, to share login information or other sensitive details, just check the “Set as private reply” option before posting it as a forum reply to this thread. If you check that option, the reply will only be visible to you and to us on the support team.

Cheers,
George

[George]

Thanks for posting your update! Those comments should indeed be helpful.

Please note our themer’s guide may be helpful, too → https://theeventscalendar.com/knowledgebase/themers-guide/

Best of luck with your project! Open a new thread any time if other issues or questions arise.

— George

[George]

I’m really sorry to see this, @Morten. I believe that your assessment here is correct, and I have just filed an official bug ticket so that our developers can review this and get working on a fix.

If this is indeed a bug—which it seems to be—there’s unfortunately no way to fix this without modifying the core files directly. 🙁

I will mark this thread “Pending Fix” and post updates about this bug and if/when it will be fixed.

Please let me know if there are any other issues or questions I can try to help with in the meantime!

— George

[George]

Sorry to hear this, @David! I can’t recreate any sort of issues like this, so we’ll have to do some investigating here.

You say this:

I saved and exited and went to look at the recurrence by clicking the link to go through to view the Event. Only thing was I ended up on the October date, not the Feb date. So I went to the List All Instances view and yes there are 2 events. I click on the Feb on and am again redirected to the October event.

1. Can you please link to the URL of the first event?

2. Can you please link to the /all/ URL of event series?

Thanks! 😀
George

[George]

Hey Robert,

Thanks for reaching out!

We do not make “Tribulant Newsletter”, for questions about why its failing to work as you hope, please contact the Tribulant Newsletter support team.

In regards to the [tribe_events] shortcode specifically, please note that this is a shortcode. Shortcodes can only be parsed on WordPress sites directly—not inside emails. So you will almost certainly not be able to use any shortcode within an email.

If Tribulant Newsletter itself offers some sort of “shortcodes within emails” functionality, then it’s this functionality that is failing here—so again I encourage you to contact the Tribulant Newsletter support team for more insight on that.

Please let me know if there are any other issues or questions I can try to help with.

Sincerely,
George

[Author]

Posts