[George]

Hey Catherine,

Thanks for addressing the various points of your issues. Some of your issues are odd and I’m trying to think of what could be causing them…it’s hard to say without further troubleshooting.

For starters, can you see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);?

That will display PHP errors on your site if any exist, which can be very helpful.

Thanks,
George

[George]

Hey @p88admin,

After importing an event from EventBrite, does anything change if you simply then “save” this imported event, but clicking the “Update” button in your post edit screen? → https://cloudup.com/cn30kV1nYoR

[George]

Thanks Clint – were you able to activate Twenty Twelve? If so, what did you find?

[George]

Hey Silvio,

Apologies for my misunderstanding here! 🙂

Yes, you can indeed use WooTickets as you describe here – just set the ticket “Price” to 0 and it will be a “free” ticket.

Let me know if that helps!
George

[George]

Hey Lorenzo,

I’m sorry to disappoint you with that limitation, and understand your frustrations. No worries – you should indeed be able to get a refund, and to do so, just send an email along to [email protected] with a copy of your original purchase receipt, and we’ll take care of you from there 🙂

Cheers!
George

[George]

Hey Mason,

Thanks for elaborating on your issues here. Unfortunately, the style differences on your home page are not because of a bug with The Events Calendar, but because of your theme – and it’s not a “bug” at all, in fact, it seems to simply be the way your theme is constructed and designed. For example, on that homepage the calendar is being “stuck” within certain Grid glasses coming from your theme, like .vc_col-sm-8 – overriding this is something you’d have to write custom CSS within your theme to override.

I’m sorry if that’s a disappointment Mason! Let us know if you have any other questions or concerns that we can help out with.

Cheers!
George

[George]

Hey Daniel,

While I did not find that two records were ever created for ‘_EventCost’, I did find that deleting the tickets in the metabox would not clear the SQL record for the ‘_EventCost’ postmeta unless you then also manually clicked “Update Post”.

I will report my findings as a potential bug ticket and, if this is indeed a bug, then hopefully we can get a fix into an upcoming plugin release.

Thanks for your feedback here!

Cheers,
George

[George]

Hey Daniel,

I’m glad that function helped – keep a backup of it and/or a bookmark to this support topic in case you need to reference the original code down the road. The bad thing about custom code is that you risk losing it if you auto-update your theme (assuming that’s where you’ll add the code…).

As for the post-meta issue, I will investigate this and see what’s going on in person.

Thanks!
George

[George]

Hey Magnus,

Just to be clear, in your last reply here, are you saying that instead of “Marts” in the area where your red arrow points to, it should say a shorter abbreviation of that month name?

If so, what should this abbreviated month name be?

If that is not an accurate description of what you’re looking for, I’m sorry for misunderstanding you! Try offering a little more detail if you can.

Thanks for your patience Magnus!

George

[George]

Hey Charles,

Thanks for reaching out to us. This is an interesting use-case here and I hope we can help make this process a bit easier on you and your team.

One thing I’m curious about is the specific plugin you’re using to connect to MailChimp – what is it? If you found it on the Internet, can you share a link to where you found it? If it’s a premium plugin or something custom-made for your site, or otherwise not publicly available, can you share a download link for us via Dropbox or a site like http://ge.tt? (You can use the “Set as private reply” option on your reply before submitting a download link like that, if you’d like – this option will keep the download link visible to only you and our support team here).

As far as I know, integrating these custom MailChimp relationships will not be possible without some custom coding – we only provided limited support for custom coding, but are happy to take a look here, as there may just be a simple mapping of categories we can do on save_post() or something that gets this working as desired.

— George

[George]

Hey Jeff,

No worries about frustration levels – I’m glad we were able to help here!

One last comment, related to your question here:

I’ve been digging into the developer tools like you suggested, the problem I am running into now is that it says the info is coming from the “lists.css” which, in the wordpress plugin editor or via ftp, i cannot find that file for the life of me.

Any thoughts?

If the developer tools say that that file is where the styles are coming from, that does not mean you should then find that specific file and edit the CSS there.

All you should really do is note what specific style rules are being applied period, regardless of their original file – you can then copy and paste these style rules into the bottom of your theme’s style.css file
, or in a child theme (which you can learn more about here). The rules you make there should still override whatever rules are coming from the original files, with the benefit of being able to keep all your customizations in one place – this makes maintenance, further editing, and updating your site a lot easier.

Just a little tip there – I hope it helps!

Thanks for being cool with the limitations of our support here. Since we’ve addressed some of your main concerns I’ll close up this ticket for now, but don’t hesitate to come back if any other questions or concerns arise.

Best of luck with your project,
George

[George]

No worries Paul!

Any other questions, comments, concerns here? If not, I’ll go ahead an close up this ticket – but if other questions pop up down the road, don’t hesitate to come back to the forums, you can open a new ticket any time 🙂

Cheers,
George

[George]

Nice! Best of luck with your site Susan, cheers 🙂

[George]

Hey Clint,

Awesome! That code you found means that WP_DEBUG was indeed already activated, saving us a whole step here.

I’m curious about this problem though, and can’t recreate it on my own local testing site…since there are no errors getting displayed, I’m curious, do you think you’d have the ability to activate a default theme on your site like Twenty Twelve (or a more recent variant)?

If so, it’s just a temporary activation for testing purposes – I know how lame it can feel to activate a default theme on a live site.

But it might be really helpful here, and is at least worth ruling out. If possible, activate that theme and see how things behave.

In the meantime, if you can also reply and list all the other plugins on your site, that might be helpful as well!

Thanks Clint!

— George

[George]

No problem, best of luck with your site!

[Author]

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