[George]

Hey Dave,

Thanks for reaching out here. I’m sorry you’ve run into these issues, but from the looks of them, they’re issues whose source we can likely find and hopefully fix.

1. For the first step in that process, can you clarify if these issues have happened from the moment you installed The Events Calendar, or did they only recently start appearing on your site? If it’s the latter, then what recent changes do you remember making before the issues arose – theme updates? Plugin updates? WP Core updates? Customizations?

2. Next, as hinted at in the last word of the paragraph above: have you made any customizations to the calendar at all? If so, does removing these customizations temporarily change the behavior of your issues here?

3. Finally, for now, would you be able to run through our “Testing for Conflicts” tutorial here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? If you follow those steps, what do you find?

—

Everything above is a great place to start, though one last thing I wanted to clarify is that your List Views actually appear to be working fine for me. I was not able to see previous events unless I actually paged backwards in time via the “Previous Events” link.

I’m curious if, for the List View, you mean issues like the two in this screenshot → https://cloudup.com/cS7Xgw57XGK. Since it’s currently March 30, the start dates for these events has indeed passed by now, but they still show up in default “Upcoming Events” queries because their end dates are still in the future and the event is currently happening.

4. Are those events the type you’re referring to here as “past events”? And despite my explanation of the functionality above, do you still want to hide these from “Upcoming” queries?

Apologies for the long reply here, just want to cover as much ground as possible here and get working on your issues! 🙂

Cheers,
George

[George]

Thanks for clarifying that Catherine – this is unfortunately quite a complicated change to make, as far as I can tell, so while we cannot offer specific code examples here, there are a few ideas that come to mind:

First would be to simply leave the default functionality in place, and hope that users only search for events on your site where they’re reasonably expected to be. So if all your events are in the US, for example, then hopefully users will mostly just search for cities within the US and not, say, Finland.

Another option would be to use some custom JavaScript to watch for the latitude and longitude value populations for the .tribe-bar-geoloc-lat and .tribe-bar-geoloc-lng elements on the page, and if those values fall outside of the United States, then you could stop the suggested locations dropbox from even opening – or set CSS for the element just in this case that would make it invisible to the user, maybe even adding an alert style to the field element so that people know that they can’t use what they first typed.

I’m sorry about how vague this advice may be – it’s not a simple thing to modify within our default JavaScript.

Let us know if this advice helps at all, or if you have any other questions or concerns!

Thanks,
George

[George]

Hey Dorothy,

Just checking in here – apologies for the delays in getting back to you about the Quattro theme files, we are indeed still taking a look and I’ll have an update for you soon!

In the meantime, I’m curious – did you get to try out the CSS I recommended above? If so, did it help at all?

Thanks!
George

[George]

Hey Peter,

Just wanted to give you an update that we’re still looking into this and will hopefully have an update soon! Just didn’t want you to think we dropped off the map 🙂

Cheers,
George

[George]

Hey Catherine,

Thank you for reaching out! I’m curious about exactly what you’re looking to do – can you clarify what location search you mean?

For example, do you mean the distance parameters in the Filterbar add-on? Or do you mean the “Near:” search area in the default search bar, which holds the location “Chicago” in this screenshot for example → https://cloudup.com/cUCfRkfEwVu

Just want to make sure I understand your goals clearly here, thanks Catherine!

— George

[George]

Hey Ed!

Thanks for reaching out – just to be clear, you mention in your post here that you added this code to your function.php, not functions.php. Note that subtle difference, the last one being the plural “functions”. It seems really small, and this may just be a typing mistake or something, but I just wanted to check in on it. You should ensure that its functions.php in both the parent theme and the child theme, not function.php.

Once you’re sure of that, I’m curious – if you add this code to your Parent theme’s functions.php, and then deactivate your child theme temporarily and activate your parent theme, does the code seem to actually take effect? Or does it not work regardless of whether the parent or child is active?

Finally, for now, can you post the complete functions.php files into separate Gists at http://gist.github.com and share links to those Gists?

Thanks!
George

[George]

Hi Jodi,

Thanks for reaching out to us about this – because at this time, this conflict has not been reported so far. Thanks for bringing it up on our radar.

There could be quite a few things that would lead to a conflict like this, where single post-type pages do not load correctly. But I’m curious about a few things – would you mind answering these in order? We can hopefully drill down some more of the specifics about this conflict and proceed from there:

1. How exactly did you determine that these were the two plugins conflicting with each other on your site?
2. It says that you’re using version 3.2.5 of our plugins on your site – can you update to the most recent versions, currently 3.9.1, and see if this helps the conflicts at all?
3. Do you have WP_DEBUG enabled on your site? If not, or if you don’t know, head to your site’s wp-config.php file and change this line of code:

   define('WP_DEBUG', false);

   to this:

   define('WP_DEBUG', true);

   That will display PHP errors on your site if any exist, which might help. If any errors do pop up, you should copy and paste them in their entirety into Gists at http://gist.github.com and share links back to those Gists here.

Thanks Jodi! Let us know what you find 🙂

— George

[George]

Hey Anne!

I’m very sorry to disappoint you, but no, you are not missing anything here – at this moment, the feature you’re describing here is not supported in our ticketing plugins.

I hate to bear that bad news, but so many customers have reached out to us about this functionality that we’re actively working hard on getting this into an update for the ticketing add-ons soon – it’s a bit more complex to pull off than it might seem, and since we have the core ticketing framework itself and all the various specific e-Commerce ticketing add-ons, we have to make sure that all the various add-ons have this functionality in their codebases at the same time and with the same effectiveness.

So it’s been taking us a bit slower than what’s ideal to get this update out, but it is indeed coming, and we agree that this would be a very useful feature for a huge percentage of the user base.

Let me know if this helps or if you have any other questions!

Cheers,
George

[George]

Hey Mike,

We unfortunately cannot offer support for custom code…

…however :), I’m curious exactly what you mean by “The Organizer filter”. Can you elaborate on this? Take screenshots and post versions of your function here to various Gists at http://gist.github.com if possible, just so we can get a better sense of all the moving parts in your issue here.

We do have to limit how much time we can invest in custom code problems like this, but I understand your frustration and we’re happy to try and help as much as possible. We might at least be able to help spot the issues and point you in the right direction for fixing them.

Let us know more about some of the details I mentioned here, and we’ll go from there.

Thanks Mike!
George

[George]

Hey there @superbigcat,

There are a few possible ways to go about exporting events, but the simplest way is probably to just use the WordPress exporter tool – this is in Tools → Export in your WordPress site’s admin area, and you can export each of the Events, Organizers, and Venues post types as needed.

You can then import that content with the WordPress importer tool → https://wordpress.org/plugins/wordpress-importer/

Let me know if this helps!

George

[George]

Hey Natalie,

Thanks for reaching out here!

While there unfortunately hasn’t been much further progress on this specific issue, I’m curious if you’ve tried out this extension for WooCommerce? → http://www.woothemes.com/products/name-your-price/

I have not tested that myself, but I’m sure you can get a refund for it from them if it doesn’t work very well. Double-check with them about refunds for that specific add-on just to make sure, but if they are generally cool with refunds and would grant you one within 30 days after purchase, then it might be a great idea to try out that WooCommerce add-on, see if it works well with Tickets on events on your site, and either keep it if it does or get a refund if not.

I hope this news isn’t too much of a disappointment, it’s the best solution I can currently think of though. Let us know if it helps at all!

Thanks,
George

[George]

Hey Luciane,

When you mention that you “allowed users to create and publish automatically their events”, do you mean that you have this option in your Community Events settings screen checked? → https://cloudup.com/cMS3wVryVZV

If not, then can you clarify exactly what you mean here?

If this is the option you’re referring to, then this option simply allows members of the public to submit events without a user account. However, yes, to further edit the events or something else from within your site’s admin-area, an administrator account with Events access would be required.

Let me know if this helps clarify anything – if not, provide more specific details and describe your configuration in greater detail, we’ll continue to help from there! 🙂

Cheers,
George

[George]

Hello,

Sorry about your frustrations here.

We do not have any phone-ordering system at this time.

Can you address a few specific questions here?

1. What web browser are you using to try and purchase the product?
2. What exactly happens when you click “Florida” as your billing state – does the page freeze up or something? If possible, please take a screenshot of exactly what you find when you get to this point in the checkout process.
3. What happens if you try selecting another state for the checkout, just for testing purposes?

Thanks!
George

[George]

Hi Mintu,

I’m sorry about your frustration here. I dug deeper into the actual Events Calendar code and indeed found that we have the value for “Vietnam” hard-coded in our plugin as “Viet Nam”.

I’m curious about your input issues though – if importing things with “Vietnam” as the country leads to the saved Venue country being empty, would you be willing to make a small code change to test if this is the full extent of the issue?

To make the change I’m describing here, you’d need to head into your plugin files and head to a file called /lib/tribe-view-helpers.php and look for line 278 or so of the file – you should see code that looks like this:

"VN" => __( "Viet Nam", 'tribe-events-calendar' )

If you change that to this:

"VN" => __( "Vietnam", 'tribe-events-calendar' )

And then run your import of events and venues again, does anything improve? Do your imported venues save with their countries properly set to “Vietnam”?

Let us know if this helps Mintu! 🙂

Cheers,
George

[George]

Hey Joni,

Sorry you’ve run into frustration here – are you trying to update to Pro from within your WordPress site’s admin area?

If so, this is unfortunately not possible, and you’d need to go to https://theeventscalendar.com/my-account/downloads/, download a .zip of Events Calendar PRO, and manually upload that .zip file to your site as a plugin. Then, you can “Activate” this in your admin area, and then finally you should notice more tabs in the Events Settings, including a location to add your license.

Let me know if the information here helps – if not, let us know what specific things about this process you’re getting stuck on, we’ll do our best to offer a more helpful reply from there 🙂

Cheers!
George

[Author]

Posts