Hey Anne!
I’m very sorry to disappoint you, but no, you are not missing anything here – at this moment, the feature you’re describing here is not supported in our ticketing plugins.
I hate to bear that bad news, but so many customers have reached out to us about this functionality that we’re actively working hard on getting this into an update for the ticketing add-ons soon – it’s a bit more complex to pull off than it might seem, and since we have the core ticketing framework itself and all the various specific e-Commerce ticketing add-ons, we have to make sure that all the various add-ons have this functionality in their codebases at the same time and with the same effectiveness.
So it’s been taking us a bit slower than what’s ideal to get this update out, but it is indeed coming, and we agree that this would be a very useful feature for a huge percentage of the user base.
Let me know if this helps or if you have any other questions!
Cheers,
George