[George]

Hi Steve,

Thanks for addressing each of those items here. I looked at your custom code and noticed that $event_id is not defined anywhere in your code.

So, how about trying to pass null or get_the_ID() instead of that undefined variable – so, in other words, making that bit of code look like this instead:

echo tribe_events_event_schedule_details( null, '', '' );

Or, if that does not help, like this:

echo tribe_events_event_schedule_details( get_the_ID(), '', '' );

Let us know what you find by trying these alternatives!

Thanks Steve

[George]

Hey Jeff,

An example for this customization would be what I’ve done in this screenshot – look in the line of the second echo() statement → https://cloudup.com/cIrDTEd9KVK

That works well for me, and there’s no need to add that to the iCal export button since that just opens a file for download – although this admittedly may just be how my browsers behave, and if yours are different and you do want target=”_blank” in the iCal links, using the same idea as in the above screenshot should work fine too.

If you make your code exactly the same as I have in the above screenshot, and are certain that you’ve uploaded the new version of this file to your site so that it’s used instead of the original, and you still have issues, then from there it would unfortunately seem that something specific to your site is preventing that functionality from working.

Let us know what you find!

[George]

Barbara – any news on your original issue here?

Thanks!
George

[George]

Hi Glenn,

I’m very sorry for the delay in response time here – I made a mistake with my support management workflow and there are a few threads that totally dropped off my radar unintentionally, and this is one of them. I’m so sorry!

Barbara’s original issue is from the beginning of this month, and this ticket has sat here for quite a while without further response from her – so we’ll likely close this ticket soon. With that in mind, Glenn, can you open a separate ticket with your exact issues described in detail? Be sure to also include:

1. A link to your web site
2. What version of WordPress you are using
3. What version of The Events Calendar you are using

These are the same questions I would ask right here in this thread as a followup, but by moving your answer to them into a new thread, we kill two birds with one stone: your issues get there own thread, which helps keep support organized and moving (especially if your issues have different behaviors and sources, which may be the case), and still lets us keep the troubleshooting for your specific issue moving forward.

Apologies again for the delay here Glenn! I guarantee you will not be facing similar delays at all again.

— George

[George]

Hi Erik!

First of all, I cannot apologize enough for the insane delay in response time here! There are a handful of support threads that for one reason or another seem to have totally fallen through the cracks of our support workflows – I messed up hugely here, and even though I’ve gone through looking for old issues to ensure threads don’t get ignored like this one did, it somehow missed my radar and has been sitting here unaddressed for far, far too long.

As for your question here, it is a fascinating one. By default (so, even without getting the PRO upgrade), you can export individual events to Google Calendar with the “Export to Google Calendar” links on single-event views. However, there is unfortunately not any built-in support for the kind of automatic, mass-exporting functionality you describe in your post here. It may be possible to build something like that with a large amount of custom coding, but at this time it is not within the plugins by default.

Sorry if that’s a disappointment, especially on top of my awful mistake with missing your support thread and taking so long to reply to you – I’m really sorry about that Erik! Let us know what your thoughts are here and if there is anything else we can help you with.

Sincerely,
George

[George]

Hey Péter,

First of all, I cannot apologize enough for the insane delay in response time here! There are a handful of support threads that for one reason or another seem to have totally fallen through the cracks of our support workflows – I messed up hugely here, and even though I’ve gone through looking for old issues to ensure threads don’t get ignored like this one did, it somehow missed my radar and has been sitting here unaddressed for far, far too long.

—

Now, in regards to your issue, have you made any progress with things? Or does the license tab still not show up for you? If so, then unfortunately the best step is to indeed run through our full set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find, and Péter, I’m so sorry about the delay!

[George]

Hi Elias,

First of all, I cannot apologize enough for the insane delay in response time here! There are a handful of support threads that for one reason or another seem to have totally fallen through the cracks of our support workflows – I messed up hugely here, and even though I’ve gone through looking for old issues to ensure threads don’t get ignored like this one did, it somehow missed my radar and has been sitting here unaddressed for far, far too long.

As for your issue – I’m not quite sure why for your specific website, the behavior from that original solution would be the inverse of what the other user found, but the (hopefully!) good news is that WordPress Core has its own email-obfuscation function that should be a good fallback option here. If you paste the following code into your theme’s functions.php file, do you find that the Single Event View’s organizer email is obfuscated?

function tribe_947096_obfuscate_organizer_email( $output ) {
    return antispambot( $output );
}

add_filter( 'tribe_get_organizer_email', 'tribe_947096_obfuscate_organizer_email' );

Let us know if this helps – and damn, I’m really sorry about that support snafu there!

[George]

Hi DT Forum,

First of all, I cannot apologize enough for the insane delay in response time here! There are a handful of support threads that for one reason or another seem to have totally fallen through the cracks of our support workflows – I messed up hugely here, and even though I’ve gone through looking for old issues to ensure threads don’t get ignored like this one did, it somehow missed my radar and has been sitting here unaddressed for far, far too long.

What’s even worse news than how long this support thread has been sitting here is the fact that the functionality you’re looking for is quite tricky to pull off – there are some solutions that come to mind, like WordPress’ built-in post scheduling features, but these would affect both the calendar views and the Main Blog loop view together – separating the behavior is the tricky part.

Where do you currently stand on this issue? Have you been able to find a solution by now? Also, how comfortable are you editing code? An idea crossed my mind where you could add a meta field that you add a “Main Blog Loop Publish” date to, and then the event publishes normally in the calendar but won’t get included in pre_get_posts() unless it’s the date in that meta field – this itself is quite tricky and I don’t know if it would work, but it’s just an idea.

I’m so sorry for the delay here!

[George]

Hey Brian,

First of all, I cannot apologize enough for the insane delay in response time here! There are a handful of support threads that for one reason or another seem to have totally fallen through the cracks of our support workflows – I messed up hugely here, and even though I’ve gone through looking for old issues to ensure threads don’t get ignored like this one did, it somehow missed my radar and has been sitting here unaddressed for far, far too long.

Now that we’re actually here and will address your issues, I’m curious – where do you stand in regards to your original week-view-related topic here? https://theeventscalendar.com/support/forums/topic/tribe_events_week_is_current_today-not-returning-true/

Were you able to write a custom function like you mention in that thread, or are you still at a loss here for how to calculate whether the current day is within the selected week?

[George]

Glad we could help, Daniel. Be sure to keep backups of all custom code 🙂

Best of luck with your project!
George

[George]

Hey Mitchell,

This is unfortunately not something that our plugins themselves have support for at all – however, tickets from our plugin are default “Products” within WooCommerce, so if you have an add-on with WooCommerce that enables the functionality you’re looking for here, and treats “credits” like a normal currency, then it may work.

If not, then as far as I can tell it would unfortunately require a lot of custom coding to get this functionality working specifically with our ticketing system – let us know what you find! If you cannot get it to work, but this is essential functionality for your site, then you can email us at [email protected] for a list of great freelance developers that we recommend for custom coding projects – one of them may be able to help implement this for you.

Sorry to disappoint! Let us know what you think Mitchell.

Thanks,
George

[George]

Hey James,

Thanks for testing that – I think the best step, and most crucial one, is to first update WordPress core and see what happens, since I cannot recreate your exact issue here.

In the meantime, how do other calendar views behave with this? You mention the List View being okay, and the Month View having problems – what about Photo View, or Map View, Week View, Day View?

That might be interesting – I wonder if Month View is the only problematic view here?

Let us know what you find, and if you can update WordPress core!

Thanks for your patience James.

[George]

Hey Carl,

Unfortunately, adding the data to an export file requires a significant amount of custom code – though adding it to the various emails is not as complicated a task.

To add the data to emails, you should be able to make custom versions of the following Core plugin templates in your theme:

/views/tickets/email.php
/views/tickets/attendees-email.php

You can learn about how to do this by reading our official Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/, and use the get_post_meta() function similarly to how it’s used in the original custom code I shared with you above to pull in the relevant phone number information.

I hope that helps Carl!

[George]

I’m sorry about your disappointment with these limitations Carl. One thing worth noting here is that if you think this should be a feature in our plugins, you should definitely speak up and suggest it over on our official UserVoice page here → http://tribe.uservoice.com/forums/195723-feature-ideas

If other users agree that this would be useful, they’ll vote up your idea – you might be surprised how often we incorporate ideas from this page into our lineup of plugins, it’s a great way to have your ideas heard and we take it seriously.

Best of luck with your project Carl!

Cheers,
George

[George]

Thanks for the update Eric, I’m glad you found the culprit! Out of curiosity, what was the problematic plugin? We can investigate further and see if there’s anything we can improve on our end of things.

Thanks!
George

[Author]

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