[George]

Hey Brian,

Thanks for reaching out to us!

I just created some events to test this, and I’m able to modify ticket stocks after the event is published in both WooCommerce Tickets and in Easy Digital Downloads Tickets.

Can you elaborate a bit on your issues here? What exactly are you finding? Further, can you list each of the following details in the order they appear?

1. What version of WordPress are you running?
2. What version of The Events Calendar are you running?
3. What version of Easy Digital Downloads are you running?
4. What version of EDD Tickets are you running?

Basically just a list of version numbers that are active on your site 🙂 But it’s more useful than it seems!

Thanks Brian, cheers!

[George]

Hey Sharon,

Yes, you can do this in a number of ways. First, you need to an HTML element like a <div> to your page, and make sure it has an ID attribute. This is what the “link” will link to.

So, for example, on the website you provided, they added a div tag at the very bottom of their post content, which is right before where the tickets box is generated. Their div looks like this:


<div id="myAnchor"></div>


Then, to add the “Book Now” link, just add a <a&gt: tag that links to #myAnchor, like this:


Book Now!


And that’s all!

If you want to be able to write custom CSS so you can style that link to look like a button or something, add a CSS class name to it and then style it with CSS like this:


Book Now!


And then, to make it a red button with white text in your CSS for example:


a.book-now-example {
display: inline-block;
color: #fff;
background: red;
padding: 10px 15px;
border-radius: 3px
}


Hopefully this gives you a good run-down of all the components that go into adding a button like that on your site.

Cheers!
George

[George]

Hey Paul,

The checkout styles are dictated by a) your theme and b) WooCommerce itself, not by The Events Calendar at all. So there’s quite a limited amount of support we can provide in this domain, especially for customization requests within this domain…

With that being said, however, I took a quick look and can recommend some minor tweaks 🙂

First, to fix the buttons in the shipping section, try adding CSS like the following to the bottom of your theme’s style.css file:


#shipping_method input {
margin-right: 34px;
}


Here’s how that made things look for me → https://cloudup.com/clGCaeCbT7N

The issue of the missing credit-card logos is a bit trickier. The URL the image there is pointing to is this one: https://jazzwinnipeg.com/wp-content/plugins/beanstream-for-woocommerce/assets/images/credits.png

When I go to that URL, I get a “404 – Not Found” page, so the image file itself could genuinely be missing. This is not something we can fix – however it’s also possible that the file does exist but doesn’t have the permissions enabled that allow it to be publicly accessible. To fix this, you can contact your web host support and ask them to reset your site’s permissions – particularly the /wp-content/ directory – so that it is owned be the web server, with permissions at 755 recursively.

If that doesn’t help, the file is genuinely missing and you’d need to try re-uploading the plugin or something. Or, as an alternative to all of these steps, you could simply hide that missing image altogether by adding CSS like the following to the bottom of your theme’s style.css file:


li.payment_method_beanstream label img {
display: none !important;
}


Cheers,
George

[George]

Hey Luc,

Sorry to hear about your inability to use The Events Calendar with Polylang here.

The first thing to note is that what you wrote about the design of The Events Calendar is accurate: is not based on a “normal” page but a sort-of faked one at the /events/ URL on your site (or whatever URL you set for it in your Events Settings).

This is good for many things but does cause several known bugs with various Multi-lingual plugins out there 🙁

I hate to bear the bad news, but basically, there is not a way to create two separate pages of that /events/ URL – I don’t quite know how Polylang works, but if possible, you might be able to have multilingual versions of single events or something? Single “events” from The Events Calendar are just a normal WordPress post type, so compatibility might be better there (I don’t know for certain, just a suggestion).

The Events Calendar is unfortunately quite incompatible with a variety of Multi-language plugins, which is hard to admit but is something we’re working very hard to improve over the next many releases and updates.

I’m sorry to disappoint Luc – please let me know if you have any further questions here, any comments/concerns/etc.

Cheers,
George

[George]

Hey @jasminchang,

Sorry to hear about these issues! The screenshot is much appreciated, as is the link right to your events page.

I took a look at your events page for some time, trying to find a specific JavaScript error to blame here or something, but I didn’t find one 🙁

Though a bit of an inconvenience, at this time I believe that means that our “Testing for Conflicts” steps are the best set of steps to go through → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check out the /events/ page after each step in that process, and see what you find. This process seems tedious but is usually much faster to go through than it seems, and invaluable for revealing the source of behavior like this.

Let us know what you find – thank you!

George

[George]

Hi Rene!

This is indeed possible, but only in our PRO add-on. The PRO add-on features a “Map View” which does exactly what you’re describing, you can see it in action here on our demo site → http://wpshindig.com/events/map/

You can learn more about Events Calendar PRO here if you’re interested 🙂

I hope that helps – cheers!

George

[George]

Hey Roidney,

Real sorry to hear about your problems here, let’s see what we can do to sort this out – the first step in that direction is to address the general situation when you try to update the translation files. For example, this file:

public_html/wp-content/languages/admin-es_ES.mo


Is not a file generated by or related to The Events Calendar.

So there may be something else going on with your site here. To help iron out the scope of your problem, can you address each of the following items in the order they appear?

1. You say, “When I installed the plug-in I’m getting an error:” – What do you mean by this, exactly? Do you mean that you upload The Events Calendar to your site, click “Activate”, and then this error just shows up? Or do you mean updating WordPress itself? Or something else altogether?

2. You say, “I have uninstalled it and reinstalled it a couple of times with the same results.” – What version of The Events Calendar are you using?

3. What version of WordPress is your site running?

Thank you!
George

[George]

Hey Thomas,

I tried viewing your site and going through the checkout process but I couldn’t find the specific text you shared screenshots of in your post here.

Does this screen you shared only show up, for example, after completing a purchase? If so, could you make a test event that is Free that I can run through and get to that page, then see those elements live and recommend some CSS to hide those elements?

If that’s possible, the next-best thing I can recommend would be to grab a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They’ve all got “Inspector” tools that let you, for example, zoom right into an element like the ones you identified here, and find out what its CSS selectors are. (Thus enabling you to hide those CSS selectors quite simply).

Cheers!
George

[George]

Hey Peter!

I haven’t tested this customization myself, but it should indeed be possible with a few pieces of information – first, check out our Themer’s Guide to learn about how to customize various The Events Calendar plugin views → https://theeventscalendar.com/knowledgebase/themers-guide/

Once you read through that, you’ll get the gist of making custom The Events Calendar views and could then make a custom version of the tickets-email.php file from in your theme. Start by simply duplication the original version of this file, so that everything else is there as-is, but then in your custom version just add the print button wherever you’d like.

Now, onto adding this button itself – as mentioned, I haven’t tested this directly, but there’s a handy print() function in JavaScript that prints the content of whatever element, by ID, that you pass to the function. Try adding it to a button or typical link HTML tag, and pass the ID of the content you want to print. A great example of this if you’re not familiar is this Stack Overflow question, there are many more resources online too if you’re curious → http://stackoverflow.com/q/16894683

Best of luck with this customization, cheers!

George

[George]

Hey Luc,

I’m really sorry about your running into these issues again – as a developer on our products line myself, I can address your concerns about this functionality. First, however, I’d like to highlight Rob’s comments from that ticket you linked to:

As Josh noted, this is actually something that we’re working on currently – the development work is literally going on as I type this 🙂 While I don’t want to commit to any specific release, you should know that we do see the value in this and realize that it’s a hugely requested feature among the community. If we weren’t to act on it we’d be letting our customers down and failing to stay competitive. Once the work is done and passed QA – so we know it’s solid code that we can stand behind that our users will be stoked about – we’ll ship it. While certain users may claim to have found a way to “hack the code” and make this work, it is worth reiterating that it’s not an easy tweak…definitely not something doable within just 2 hours. The recurrence code runs pretty deep throughout the PRO codebase and there are a lot of factors that have to be considered. Rather than implement a “hacky” solution just to get something out the door, we prefer to do it right – even if that means delaying the finished product a bit. I’m optimistic that if you stick around (which we hope you do!) that you’ll find it to your liking.

Rob was spot-on about the recurrence code being very deep-seated in our codebase, and since we changed so much of the codebase in our 3.10.x releases, the recurrence improvements you’re looking for here were, unfortunately, pushed back until a later date.

I’m really sorry to bear that bad news – recurring events still do not fully support tickets at this time.

The best solution is to make a recurring event, and then as a specific within that series approaches, just “Split” it out of the series (there’s a link to do this in the Admin toolbar when you view a recurring event’s edit screen in the admin of your site).

Then, once it’s “split”, you can add tickets for that one event, and it should function normally and well.

Please let us know if this helps, and any further followup questions / feedback / complaints / suggestions you might have! 🙂

Thanks,
George

[George]

Hi Mickey,

I was met with a 404 error when I went to the URL you provided, so I wasn’t able to see your problems directly – https://cloudup.com/cuUR59iZDuZ.

However, the description of your problems makes me suspect that a theme and/or plugin conflict is to blame here. I know you mention that with your Iridescent theme everything seems fine, but there could be conflicts “under-the-hood”, so to speak, that are leading to these issues you describe.

Even if such issues are not found directly, it’s worth ruling out their existence altogether.

To discover (or at least rule out) such conflicts, please first run through the complete set of steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on your issues after each step in that article above.

Let us know what you find!

Thanks,
George

[George]

Hi Christopher,

Event content means the content generated by The Events Calendar or its add-ons – so, for example, if you view the Month View at the /events/ URL on your site, the Month grid itself is the “Event content”.

If you view the week view, the week grid is the “Event content”.

If you view a single event, then the single event information itself is the “Event content”.

If you view the “List View”, then the looped list of events is the “Event Content”.

And likewise, if you view the Community Events pages – the submission form itself is the “Event Content” for the submission page, the list of “My Events” is the “Event Content” on the My Events page, and so on.

Hopefully this helps clarify things.

Further – does your form work for you? Most forms require PHP and/or JavaScript in addition to just the HTML there. So, are you using a shortcode to generate the form? Does it work and actually handle submissions correctly for you thus far?

Let us know if this helps at all – there isn’t an issue with the plugin or bug with placement, so despite our product being mature and such, there’s no fire we’re racing to put out. The Before Events Content HTML option puts HTML before the Events Content. The After Events Content HTML option puts HTML after the Events Content. Your feedback about the vagueness of “Events Content” is taken seriously, and can be adjusted in the future if our development team agrees this needs improving.

Cheers!
George

[George]

Hey Seree,

This is technically possible, though it will require some code customization. We don’t fully support code customization, but can definitely help you get started here and this should be fairly straightforward to implement.

With that being said, can you first take a look at our Themer’s Guide here? → https://theeventscalendar.com/knowledgebase/themers-guide/

The process described in that article is what you’ll need to start with the customizations to achieve the desired effect here.

If you’d rather not make code customizations, let us know! But if you’d like to proceed, let us know too and we’ll go into some more code-level detail here 🙂

Thanks!
George

[George]

Hey Chris,

Thank you for both making us aware of some unclear language on our knowledgebase article, and for being superbly patient with us as we help sort out your issues here.

I’ll address things in reverse and start with your questions about great articles out there for setting up a staging site…

…I don’t personally have articles or blog posts on hand for doing that, and in all honesty, in my experience it’s quite hard to spin one up yourself if you’re doing it manually on your own server. Without question, I find the most reliable staging site systems are ones provided by your web host – Digital Ocean and WP Engine come to mind for me as good examples of robust staging-site providers.

However, while not technically a “staging site” by any means, an alternative to having a staging site is just having really, really good backups of your site that you a) update frequently and b) can restore from easily and quickly. VaultPress is unmatched in both categories – http://vaultpress.com. It’s an official product from the folks who make WordPress, so it’s very solid and reliable, and worth every penny. I have zero affiliation with them, nor does anyone here at Modern Tribe – there’s no solicitation here. I’ve just used them before and they’re awesome, they’ve saved my ass (and my sites!) a few times! 🙂

Okay – so with all that stuff out of the way, your issues are unfortunately hinting at some potential theme and/or plugin conflicts on your site. There are a few ways to address this, before we actually do something here, can you help clarify some of your issues in detail?

First, is your issue where “Photo, week Views don’t display – although links to change them remain”. When I went to your site, I found that week view did display: https://cloudup.com/cfP6zuM7jEV, as did photo: https://cloudup.com/cyuyGnSRe2z.

Did this issue sort of “resolve itself”, so to speak? Or do you mean something more specific in your reporting of these problems?

Next is your issue where “Venue and organiser pages 404” – for me, the Venue pages worked fine, for example this one: http://www.aquedukt.co.uk/venue/the-bowery-district/. And the Organiser pages work fine too – for example, this one: http://www.aquedukt.co.uk/organiser/sub89-reading/

Third and finally is your issue where widgets do not appear. Can you try adding one of these non-working widgets to a sidebar somewhere with minimal traffic on your site, and then link us to that page? We can take a closer look to see more about what’s going on here.

Thank you!
George

[George]

Hey Chris,

We’re really sorry about your frustrations and inconveniences here, and Rob has personally gotten in touch with you over email to help us move this forward and make things right with you. There are three key points out of all this that need to be highlighted:

1. You were right about some vague language on our Multisite Licenses knowledgebase article. We meant absolutely no harm by that, and have no intentions of swindling users out of money or anything like that. I worked personally on the rolling-out of Multisite Licenses and know first hand that, while we took these new licenses very seriously, if we were vague in that article it was just because there many balls to juggle during the license release and we let some un-clear language slip through the cracks.

I’m personally sorry about that and know lots of other folks on the license team are, too. We’ve fixed that language this evening.

2. Technical issues like your widgets not appearing, or Venue pages being blank, etc. – basically any technical issue at all – are not related to any license problems, guaranteed. There are other things going wrong on your site. License checks do not not affect any code functionality whatsoever, with any of our plugins. Please open a new thread on these forums about these specific, technical issues if you haven’t already. We will tend to those in that thread while we tend to your account/license issues over email.

3. You can use a Personal License. And we can refund any additional things you’ve paid for in error based on the vague language from our knowledgebase article. The one caveat to this is that at http://theeventscalendar.com/my-account/license-keys, you might see a notice like “You’re using a Multisite License on a single site, please disconnect now” – you can ignore this. We are working hard to improve this functionality, but right now the only data we get from user sites (for privacy reasons!) is basically whether your site is or is not on a multisite network. If it is, that error will display, so it does not mean you actually have to upgrade your license and you can ignore it.

I hope all of this information helps. To contain and organize our discussions, I will close this forum thread – respond to Rob’s email directly so we can help out with your license/account issues, and to seek help with your technical issues, open a new thread here on the forums.

Thank you Chris!

Sincerely,
George

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